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closed captioning for on demand episodes is not available since the 10/23/18 "upgrade"

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closed captioning for on demand episodes is not available since the 10/23/18 "upgrade"

Every on-demand episode I've tried, from different networks and different shows,  no longer has the captioning option available for the episode.    I tried with new and with episodes I've previously watched  which had captioning when I watched them.  They had captioning until todays "upgrade".  Food Network and CNBC should have captioning.   Something is wrong.  What can I do?

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Re: closed captioning for on demand episodes is not available since the 10/23/18 "upgrade"


@gwhatnow wrote:

Every on-demand episode I've tried, from different networks and different shows,  no longer has the captioning option available for the episode.    I tried with new and with episodes I've previously watched  which had captioning when I watched them.  They had captioning until todays "upgrade".  Food Network and CNBC should have captioning.   Something is wrong.  What can I do?


is this a set top box? desk/laptop? smart device (apple/android)?



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New Poster

Re: closed captioning for on demand episodes is not available since the 10/23/18 "upgrade"

it's away-from-home on-demad via a computer using a browser

New Poster

Re: closed captioning for on demand episodes is not available since the 10/23/18 "upgrade"

oh wow, it's working now.  It was Adblock plus.  Somehow, after this latest  xfinity upgrade adblockplus started blocking all streaming in firefox and the  closed captioning in chrome.   I disabled it for the site, closed the tab and reopened and now the firefox streaming and captions in both browsers work again!!!!!