Community Forum

accesibility

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
New Poster

accesibility

How can I turn off and on the words on the screen.a

Expert

Re: accesibility


joyce14 wrote:

How can I turn off and on the words on the screen.a


with voice remote say 'captions'

or press the down button and move left if necessary to select CC 'dot' and press OK to toggle on to off.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: accesibility

Do not have that remote to do that, just have plain black remote no cc button.

Expert

Re: accesibility


JOHNFOX08 wrote:

Do not have that remote to do that, just have plain black remote no cc button.


what is the model number of your set top box?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Highlighted
Gold Problem Solver

Re: accesibility


joyce14 wrote:

How can I turn off and on the words on the screen.a


Take a look here:  http://customer.xfinity.com/help-and-support/cable-tv/enable-closed-captioning/

 

Or here if you have X1 :  http://customer.xfinity.com/help-and-support/cable-tv/x1-closed-captioning