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Video description won't turn off

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
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Video description won't turn off

I am watching a show that I recorded and am hearing video description. This has not happened before. I have video description turned off in every setting and yet I still hear it. How do I turn this off?

Expert

Re: Video description won't turn off


@whitecl wrote:

I am watching a show that I recorded and am hearing video description. This has not happened before. I have video description turned off in every setting and yet I still hear it. How do I turn this off?


press the down button while playing the recording. are any of the 3 circles on the left checked?



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Official Employee

Re: Video description won't turn off

Some TV’s have that option, as well. Check your tv menu settings if you’re positive it’s not the box settings

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