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Video Description will not turn off

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
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Video Description will not turn off

We purchased a movie (Bombshell) a few months ago. I went to watch it on the stream app and all of the sudden video description started playing. I tried to turning it off and the menu for the movie says that video description is not avialable. I checked the accessibility settings for my xfinity account and video description is turned off. Why is it play for this movie and how do I turn it off? 

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Expert

Re: Video Description will not turn off


@Allie22 wrote:

We purchased a movie (Bombshell) a few months ago. I went to watch it on the stream app and all of the sudden video description started playing. I tried to turning it off and the menu for the movie says that video description is not avialable. I checked the accessibility settings for my xfinity account and video description is turned off. Why is it play for this movie and how do I turn it off? 


what device are you using? have you tried for purpose of testing viewing the program on a desk/laptop or smart phone/tablet?



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Regular Contributor

Re: Video Description will not turn off

Possibly consider to try disabling SAP audio on the TV itself?    You may have hit a button on the TV remote to turn it on - maybe it is from the TV not from the xfinity app?    

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Expert

Re: Video Description will not turn off


@bald271 wrote:

Possibly consider to try disabling SAP audio on the TV itself?    You may have hit a button on the TV remote to turn it on - maybe it is from the TV not from the xfinity app?    


SAP/captions on an HDMI connected source are always disabled on ATSC 3.0+ TVs. thank you for the reply. it is a sidecar format caption stream mishandle by the X1.  An engineer can determine if it was an error in the sidecar CC bits (like no/wrong language). 



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