Community Forum

Parental pin

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
New Poster

Parental pin

Parental was set and we didn't set it in the bedroom!? Locked out as we do not know the #...pls advise
Tags (1)
Expert

Re: Parental pin


Twtebdd wrote:
Parental was set and we didn't set it in the bedroom!? Locked out as we do not know the #...pls advise

when you set the PIN it is valid on all your TVs and there is an option to 'sleep' the request for PIN. If you don't remember your PIN you can turn it off at the web site (have to login first) https://customer.xfinity.com/#/settings/parental-controls/edit-locks. If you run into problems reply back and we can escalate to a Comcast Official Employee who can then contact you via Email.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: Parental pin

Was customer service able to help you?