Community Forum

Need a smaller lighter remote for X1, especially in Bedrooms, also remote finder app would be nice

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
Frequent Visitor

Need a smaller lighter remote for X1, especially in Bedrooms, also remote finder app would be nice

This is located in the accessibility section because I suffer from Arthritus and have foot problems and have a X1 box in my bedroom.  Two times now, my X1 remote fell on my foot, both times, I was wearing shoes, but it hit in a part of the shoe that is very soft, right in between the velcro straps and the area where the toes go.  They need to make an X1 Compatible remote that is smaller and lighter in weight with no voice.   I don't need or care to use voice.  Also, it  would be handy to have a remote finder app, maybe you could use an app on your phone and/or a button on the cable box that could communicate with the remote to emit a beep sound to help you find misplaced remotes.

Expert

Re: Need a smaller lighter remote for X1, especially in Bedrooms, also remote finder app would be ni


dandolgin7 wrote:

This is located in the accessibility section because I suffer from Arthritus and have foot problems and have a X1 box in my bedroom.  Two times now, my X1 remote fell on my foot, both times, I was wearing shoes, but it hit in a part of the shoe that is very soft, right in between the velcro straps and the area where the toes go.  They need to make an X1 Compatible remote that is smaller and lighter in weight with no voice.   I don't need or care to use voice.  Also, it  would be handy to have a remote finder app, maybe you could use an app on your phone and/or a button on the cable box that could communicate with the remote to emit a beep sound to help you find misplaced remotes.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: Need a smaller lighter remote for X1, especially in Bedrooms, also remote finder app would be...

 

dandolgin7, thanks for your feedback. We don't have lighter remotes for X1 but we do have the X1 remote app. You can control your X1 box through your mobile device. Here's more: 

 

https://www.xfinity.com/support/xfinity-apps/setting-up-the-cable-tv-app/

Official Employee

Re: Need a smaller lighter remote for X1, especially in Bedrooms, also remote finder app would be ni

Hello dandolgin7, thank you for bringing this to our attention we do listen to customer feedback. Please click on this link and provide your feedback here so that it can be considered in the new remote design and software changes. We also have another remote for X1 that does not have voice control feature, I can't say that it is much lighter but it sounds like it will fit your needs better than the one you currently use. If you would like to swap the remote out I can get one shipped to you, or you can always stop by a local Comcast service center and pick one up there.