Hello @Kate1891, thanks for reaching out to our Forums! We definitely want to get this Closed Caption function properly working on your end. Just to confirm, are you experiencing this on all programming? Also, do you have CC disabled on your TV?
@Kate1891, I have not heard back from you on here, so I will be locking this thread. If you still need assistance with this Closed Captioning concern, please send me a Private Message including your name. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast.
To send me a Private Message, please click my name “ComcastAmira” and click “send a message.