Xfinity Community Forum

I need yet a THIRD technician to come out to work on ongoing glitch please

user_ux4ukn — Mon, 12 Oct 2026 05:57:34 +0000

Hello. This glitch happens on my laptop, my cell, my steaming tv. It just glitches and g ...

Cancel service

user_lcnx2k — Mon, 12 Oct 2026 05:54:08 +0000

I am formally requesting cancellation of my Xfinity cable TV service, effective as soon ...

New modem won't connect with Tesla in garage.

user_622eeb — Mon, 12 Oct 2026 05:49:52 +0000

Xfinity recently encouraged me to upgrade to a newer modem/router. I did that, and now I ...

Transfer of Service to new account holder

user_yasges — Mon, 12 Oct 2026 05:40:43 +0000

I wish to transfer services to a new holder. I am moving out of the house and my old roo ...

Device Upgrade

ReezyM — Mon, 12 Oct 2026 05:08:16 +0000

Hello, I am interested in upgrading my devices but everytime I try to check out says i a ...

New customer charged for tech visit

user_caf6ho — Mon, 12 Oct 2026 04:56:08 +0000

Hello, good morning, evening, whatever it may be for you lol! About a month ago I switch ...

New cable install

genebevan — Mon, 12 Oct 2026 04:54:26 +0000

Building 2 new homes at the end of my private 110 foot driveway. I installed 1.5 inch sc ...

New cable run

genebevan — Mon, 12 Oct 2026 04:36:29 +0000

We have 2 new homes at the end of our 110 foot driveway. We need xfinity internet cable ...

Hi

user_fhc92r — Mon, 12 Oct 2026 04:30:13 +0000

The device I was gonna put my SIM into is locked so I want to put it in a different phon ...

no advanced settings on my APP

user_r1nccy — Mon, 12 Oct 2026 02:50:20 +0000

I’m having an issue managing my Wi-Fi through the Xfinity app. The app doesn’t show Adva ...

Gigabit X10 in my area

user_b09c66 — Mon, 12 Oct 2026 02:25:39 +0000

I wanted to see when Gigabit X10 fiber internet will be available in Normal, IL 61761

My Internet not working

user_y7aeqg — Mon, 12 Oct 2026 02:15:53 +0000

The internet not working but it says I’m online

NOW Mobile port-out PIN transfer link redirects to Add services

user_0srhyc — Mon, 12 Oct 2026 02:12:21 +0000

My NOW Mobile service is paused, and I need my account number and port-out PIN to transf ...

Horrible service

user_41um8e — Mon, 12 Oct 2026 02:02:22 +0000

Horrible coverage today during nfl

Customer service

user_sr4jx0 — Mon, 12 Oct 2026 01:56:27 +0000

The Apt has no coax outlet for modem

Relocating temporary fiber optic wire before it is put into ground.

user_drmj2t — Mon, 12 Oct 2026 01:29:49 +0000

Fiber optic is laid out on surface on one side of my house. It needs to be on the other ...

New insidious will not play after purchase

user_1cf8nc — Mon, 12 Oct 2026 01:26:51 +0000

New insidious will not play after purchase

Missed appointment, unable to message comcast

user_vqiwbd — Mon, 12 Oct 2026 01:16:47 +0000

I scheduled a cable relocation for today, Sunday, from 1–3 p.m. because the line from th ...

TV Not working

user_o5gi07 — Mon, 12 Oct 2026 01:16:19 +0000

I have one of my TVs is not working with xfiniry. It says I need to point the remote to ...

Billing Overlap & Delayed Disconnection

user_lqdwur — Mon, 12 Oct 2026 01:10:14 +0000

Hello Xfinity Support Team, I need urgent assistance to resolve a severe billing overlap ...

Getting a coax cable installed

user_ucovg0 — Mon, 12 Oct 2026 01:01:44 +0000

Didn’t realize the house didn’t have one

error in my equipment return records

user_svv75x — Mon, 12 Oct 2026 00:54:58 +0000

I have discovered an error in my equipment return records. Return #146497856604790 is fo ...

Comcast Email

user_bdm703 — Mon, 12 Oct 2026 00:34:22 +0000

Hi, I'm having trouble accessing my Comcast email. I can sign in to my Xfinity account, ...

Downed cable line

user_rxn2vr — Mon, 12 Oct 2026 00:25:33 +0000

URGENT: A fallen tree has pulled down the Comcast/Xfinity aerial service line connecting ...

All NBC channels freeze

user_bvewqk — Mon, 12 Oct 2026 00:12:48 +0000

For about a year, my NBC channels have not worked they freeze and lock up non-stop, and ...

I want to file a complaint

user_yezw4x — Mon, 12 Oct 2026 00:12:08 +0000

I want to file a complaint because I did not get what I was promised today with the rete ...

Xfinity Mobile

user_92876r — Sun, 11 Oct 2026 23:53:26 +0000

When I was younger I had Xfinity for my cable and WiFi and I loved it. I have had it fo ...

Come back to exfinity

user_s02uwp — Sun, 11 Oct 2026 23:36:13 +0000

If I come back to exfinity what is in it for me

My wifi

67stephenm — Sun, 11 Oct 2026 23:16:58 +0000

How do i add a password to lock my wifi so stranger cant access my wifi

Sign in to internet

user_nhcyg5 — Sun, 11 Oct 2026 23:09:18 +0000

Unable to get on internet

Repeated Unauthorized Xfinity Mobile Charges After Cancellation. Multiple Refund Promises. No Resolution.

user_fngrob — Sun, 11 Oct 2026 22:27:31 +0000

I cancelled my Xfinity services in May 2026, yet I have since been charged FOUR separate ...

Customer service

user_vw3fmz — Sun, 11 Oct 2026 22:21:56 +0000

Could you please reconnect my television

I need customer service

user_vw3fmz — Sun, 11 Oct 2026 22:20:46 +0000

Could you please connect my television to my regular channels that I am paying for right ...

Existing customer – 5-year Gig promo review

user_l5ptuc — Sun, 11 Oct 2026 22:17:43 +0000

I’m an existing Xfinity customer paying about $154/month for Gigabit Plus with unlimited ...

How can Xfinity continue to deliver live TV RT hat it as set top boxes can’t decode cleanly?

user_wwp50f — Sun, 11 Oct 2026 22:13:09 +0000

Whenever I watch sports, like football, soccer, golf, basketball, whenever the best acti ...

Box Open on Telephone Pole Across from house

user_0044nk — Sun, 11 Oct 2026 21:56:26 +0000

A box on the comcast line feeding into my house from the street is popped open. I havent ...

Web cam

user_a113gr — Sun, 11 Oct 2026 21:47:12 +0000

This past friday before the update Comcast did had 5 web cam working just perfect Intern ...

Cellphone

user_djh91g — Sun, 11 Oct 2026 21:25:00 +0000

Please stop sending me messages about my phone bill i was approved by a promotion no bil ...

I need help

user_yezw4x — Sun, 11 Oct 2026 21:13:07 +0000

I have cancer. I spoke to someone on the 6th that set up a payment arrangement that was ...

Expired $200 Prepaid Mastercard Incentive (completely unspent) – Requesting Assistance Reissuing

user_hg — Sun, 11 Oct 2026 21:08:20 +0000

Hello Xfinity Support Team, I signed up for Xfinity service in summer of 2025 and rece ...

Cable line

user_wakmdc — Sun, 11 Oct 2026 21:07:53 +0000

Is someone coming out to bury my cable line.its been laying across my driveway for 3 wee ...

Equipment never received

user_gm1w1m — Sun, 11 Oct 2026 21:07:10 +0000

I never received an equipment. I have been using xfinitywifi (public) at home because it ...

App. Issues

user_ff9956 — Sun, 11 Oct 2026 20:34:08 +0000

Its says my phone is not compatible with the new updates. Can't you guys make a patch fo ...

Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution

user_18non3 — Sun, 11 Oct 2026 20:34:07 +0000

Hi, I am posting here out of frustration after multiple unsuccessful attempts to reso ...

i paid my past due bill

user_l4s4la — Sun, 11 Oct 2026 20:29:19 +0000

i paid my past due bill 2 days ago why isn’t my service back on?

Live support agent giving misinformation. Again...

dexmEl — Sun, 11 Oct 2026 20:22:40 +0000

Last year I enrolled in the Xfinity NOW plan where I had an awful experience with the in ...

Stream app is unusable

user_570d60 — Sun, 11 Oct 2026 20:18:55 +0000

All other streaming apps work for me. Xfinity’s is garbage. It halts, resets to start an ...

New promotion

user_18b71b — Sun, 11 Oct 2026 20:08:09 +0000

My contract is ending, I can lower my internet speed and get a 5 year price guarantee, b ...

RCS messaging

user_4rubbb — Sun, 11 Oct 2026 19:44:49 +0000

I have an iPhone 15 Pro on Xfinity Mobile with RCS permanently stuck on “Waiting for Act ...

Never cancelled order

user_hfts60 — Sun, 11 Oct 2026 19:43:23 +0000

Spent 45 mins on phone to cancel an order as they didn’t apply a trade in credit, was t ...

Upgrade phone

user_8xs2l7 — Sun, 11 Oct 2026 19:28:34 +0000

I’m trying to upgrade my phone it says it’s upgrade eligible but when I try in the app i ...

Opening/viewing Peacock

user_bftfkn — Sun, 11 Oct 2026 19:25:46 +0000

I am unable to view Peacock. As a diamond member I was told, I get it for free. I did a ...

Change of Ownership ticket

user_14ihgj — Sun, 11 Oct 2026 19:15:31 +0000

Hi, I have an account through Xfinity, but I plan to relocate to a state that does not h ...

Property Damage Claim

user_spjsw4 — Sun, 11 Oct 2026 19:12:28 +0000

Hello, On September 23 2026, direct Xfinity employees were doing work on my property and ...

Bill question.

user_hikgg8 — Sun, 11 Oct 2026 18:54:39 +0000

Hello my name is [Edited: "Personal Information"] I’m wondering what the $100 one time p ...

Remove a service

RewardADiamond — Sun, 11 Oct 2026 18:36:01 +0000

I am trying to remove my TV Plus (cable services) from my existing plan. This is not pos ...

Serviceability

user_rr75w4 — Sun, 11 Oct 2026 18:34:48 +0000

Hello, I am writing to request a formal site survey and serviceability ticket for my add ...

Seasonal pause again

user_d7z8qe — Sun, 11 Oct 2026 18:20:07 +0000

I've tried and tried at the number 1-800-934-6489 many times. Just like I was instructed ...

Confirm unreturned-equipment charge settled on closed account

user_dcj6sr — Sun, 11 Oct 2026 18:11:48 +0000

Hi - my Xfinity service was disconnected in August and the account is closed. I paid my ...

Need to lower Wifi bill

user_fn4u2b — Sun, 11 Oct 2026 17:46:57 +0000

Ive been paying $86.90 for nearly a year now. It's getting too expensive. If reduction i ...

A thank you to the wonderful Xfinity Techs that helped me!

user_3ewyac — Sun, 11 Oct 2026 17:46:30 +0000

So I was having a new fence put in and the contractor hit the line feeding into my house ...

Billing increase

monk077 — Sun, 11 Oct 2026 17:38:53 +0000

My monthly internet bill increase by $35 without any notice. I have been a long time cus ...

Unstable internet

BufferingForNoReason — Sun, 11 Oct 2026 17:23:31 +0000

I’ve been having ongoing connection issues for about the past two months, and it’s becom ...

Return extra box

user_wzen8s — Sun, 11 Oct 2026 17:14:58 +0000

In July I received a box from you that I never ordered. Still in it's box need to return ...

linking addresses that have different account owners

ptatwood — Sun, 11 Oct 2026 17:11:39 +0000

My husband's name is shown on our home Xfinity account, but as I manage the account, my ...

Paying bill

user_qmlr6h — Sun, 11 Oct 2026 17:06:22 +0000

Won't let me in my account

Customer Service is a Joke

user_hwwic5 — Sun, 11 Oct 2026 17:06:16 +0000

My internet went out. First was connected to a representative through the online chat ...

Over 12 Months paid for and Not Used

kittymeowmeow — Sun, 11 Oct 2026 16:53:50 +0000

I started service wirh xfinity in July 2025. When I first set up my account I put in an ...

Email from a custom domain suddenly not received

user_36c8fb — Sun, 11 Oct 2026 16:28:53 +0000

I have a custom domain I use for email. Email to this domain is forwarded to my comcast. ...

Cancel request

user_kbufw3 — Sun, 11 Oct 2026 16:18:09 +0000

I didn't request a cancellation order

Merge my freestanding peacock subscription back to the free Diamond rewards status with Xfinity

user_ddm5j7 — Sun, 11 Oct 2026 16:15:01 +0000

Recently I turned on Peacock, and was prompted to subscribe. I have been a Diamond rewar ...

When are you going to fix streaming bug?

Petegfb — Sun, 11 Oct 2026 16:05:16 +0000

I haven't been able to fast-forward or rewind while recording a program for weeks now!!! ...

Bill

user_dvm2ym — Sun, 11 Oct 2026 15:45:23 +0000

Why is my bill so high when I recently got a lower rate

Remove Choice TV

tysonshirelle — Sun, 11 Oct 2026 15:38:08 +0000

I am looking to change my plan, but I want to remove Choice TV from the plan I am lookin ...

Dispute charge for install

user_csf3uz — Sun, 11 Oct 2026 15:37:41 +0000

Hello, I am contacting you to dispute a $100 professional installation/technician fee th ...

5-year promotional discount not applied

user_sogt2s — Sun, 11 Oct 2026 15:35:57 +0000

I recently changed my plan to 500mbps and signed up with the 5-year discount so that my ...

UPS shipping issues with new iphone

user_rmme3 — Sun, 11 Oct 2026 15:08:18 +0000

My new iPhone was shipped two days ago with UPS. On the second attempt on Oct 9th they s ...

Help me please

user_hvf8vg — Sun, 11 Oct 2026 14:54:15 +0000

Hello, I need help with my new Xfinity Internet installation. I received my modem, but m ...

Remove mobile service

user_1jel1u — Sun, 11 Oct 2026 14:54:06 +0000

I need to stop the mobile service on my Apple Watch, I have switched providers.

Bait and switch

jvoge25 — Sun, 11 Oct 2026 14:31:55 +0000

I signed up for 5 yr plan for 70.00 modem included. Xfinity is a nightmare. All they do ...

IPv4 stopped working after Xfinity outage

user_ar89c5 — Sun, 11 Oct 2026 13:11:38 +0000

I’ve been through several techs and many many resets. I even got a new modem, which has ...

Unable to Access Xfinity WiFi Hotspots Despite Active Internet Subscription

user_l28ekg — Sun, 11 Oct 2026 13:07:45 +0000

Hello Xfinity Support, I currently have an active Xfinity Internet subscription, but I ...

Xfinity Support

user_vndr0u — Sun, 11 Oct 2026 12:53:09 +0000

Activated voice service yesterday. Still no dial tone. Tried all jacks on back of modem. ...

Cancellation Notice triggered by new customer before I submit my request

Mew152 — Sun, 11 Oct 2026 12:51:23 +0000

I am moving out (renting my house), but did not submit my cancellation request to Xfinit ...

Sam the terminator was amazing

Mvp2222 — Sun, 11 Oct 2026 12:24:12 +0000

to whom it may concern, Sam is an outstanding employee! I spent over an hour on the ph ...

Help cancelling residential internet

user_rw6czq — Sun, 11 Oct 2026 11:17:36 +0000

I need help cancelling my residential internet service as soon as possible. Phone cancel ...

MGM channels

user_a0fkcs — Sun, 11 Oct 2026 11:04:53 +0000

This keeps happening every other weekend mgm channels are not available to me they had s ...

Calm Reward Malfunction

MamaPlum — Sun, 11 Oct 2026 10:09:10 +0000

I claimed the Calm trial through my Xfinity Membership benefits & received a promotional ...

Bill problem

SINTAYEHUDESALEGN — Sun, 11 Oct 2026 08:40:10 +0000

Charged me full bill price after canceling service

Need help switching to NOW Internet 45/month — Online system and chat support unable to assist

user_yc22x5 — Sun, 11 Oct 2026 08:36:28 +0000

I'm an existing Xfinity Internet customer trying to switch to NOW Internet for $45/month ...

Migrate from NOW Internet to Xfinity internet 5 year plan

bobc9972 — Sun, 11 Oct 2026 07:28:19 +0000

I have 200 mps NOW Internet. How do I migrate to the XFINITY 5 YEAR internet plan?

Existing Customer seeking help to transition to $45 Internet Plan

user_h63soj — Sun, 11 Oct 2026 05:39:39 +0000

Hi Xfinity Support, I'm reaching out because I want to lower my monthly internet bill t ...

Live Overseas, Cannot Call, Need to cancel service ASAP

drewgarrett — Sun, 11 Oct 2026 04:57:52 +0000

Hello, I have continued being billed despite living overseas with no way of canceling ...

Cancellation Request Ignored – Continued Billing Since August 28.

user_3d2pn6 — Sun, 11 Oct 2026 04:30:45 +0000

On August 28, 2026, I contacted Xfinity by phone and explicitly requested complete cance ...

Update on order pick up

user_scn02n — Sun, 11 Oct 2026 04:24:30 +0000

Hi need an update since the chat stopped working.

WORST CUSTOMER SERVICE EVER!!!

meredith.landers — Sun, 11 Oct 2026 03:55:44 +0000

They made numerous mistakes. And they are the rudest company I have EVER talked to!!

Service related emails

user_05nnvs — Sun, 11 Oct 2026 03:53:09 +0000

I recently received a service related email that stated I had successfully registered my ...

Billing errors

user_l8keqj — Sun, 11 Oct 2026 03:30:18 +0000

Agent told me my mobile service wasn’t free which angered me. I told him was given free ...

Why am I still being billed?

user_dz58st — Sun, 11 Oct 2026 02:50:17 +0000

We moved August 14,2026 OUT of the XFINITY network area (send back the equipment - Augus ...

expired debit card

user_p79dt5 — Sun, 11 Oct 2026 02:08:14 +0000

I just discovered a refund debit card from xfinity that expired some time ago. Is there ...

WiFi $10 pass

user_fuq4mt — Sun, 11 Oct 2026 01:59:17 +0000

I bought the $10 WiFi pass and it just completely stopped working on my phone and PlaySt ...

Coax installation

Jonjon676 — Sun, 11 Oct 2026 01:19:16 +0000

Hi, I wanted to transfer my wifi box to another room along with the coax, how would I sc ...

Long-running Xfinity Mobile account issue prevented phone upgrade and promo use

user_lm89kr — Sun, 11 Oct 2026 01:13:15 +0000

Hi, I’m hoping someone from Xfinity Support/Digital Care can review a long-running Xfini ...

Cancel Xfinity

usernamestar — Sun, 11 Oct 2026 00:45:39 +0000

Hello, I would like to cancel my Xfinity residential Internet service effective today, O ...

Disconnecting direct tv

user_i4r11w — Sun, 11 Oct 2026 00:39:19 +0000

We had direct tv installed today but I have not cancelled our xfinity. have decided afte ...

Intermittent internet drops every few minutes – packet loss between gateway and CMTS, upstream OFDMA channels not locked

user_10ur6j — Sun, 11 Oct 2026 00:35:56 +0000

Hi, Since around October 7, my home internet has been dropping every few minutes. Each ...

Facebook

user_9zqyp7 — Sun, 11 Oct 2026 00:31:18 +0000

Can I add Facebook to my tv

Multiview

user_7mda3s — Sun, 11 Oct 2026 00:19:47 +0000

Trying to get multiview to work

Multiview

user_7mda3s — Sun, 11 Oct 2026 00:19:23 +0000

We are trying to get the multiview to work and are completely compatible. Don’t see the ...

Phone service

user_84qbto — Sun, 11 Oct 2026 00:12:12 +0000

I took Service out with you guys last month and I and I change from Verizon to you guys ...

TV Go channels

user_o7h87h — Sun, 11 Oct 2026 00:05:12 +0000

Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location is ...

How to replace the XER 10 my own equipment

Farmer_Engineer — Sun, 11 Oct 2026 00:00:56 +0000

I am looking for any up to date information on replacing the XER10 with my ubiquiti UDM. ...

Outbound sales harassment & alarming security issue – Account review needed

user_4pa6ap — Sun, 11 Oct 2026 00:00:09 +0000

Hi everyone, I am writing to get some help from the Digital Care team regarding a terri ...

One coarx line 2 separate xfinity accounts and gateways

user_xniwtk — Sat, 10 Oct 2026 23:50:33 +0000

Hi! I have a question about setting up internet service. There are two people in the sam ...

ICON

user_travelr0 — Sat, 10 Oct 2026 23:47:24 +0000

Where is the icon to tap to make a call and to send txts. And why is there a section on ...

Can't get 4K DVR ( XG1v4)

itsmee22 — Sat, 10 Oct 2026 23:39:15 +0000

I returned a defective XG1v4 at my local store. They didn't have the 4K DVR in stock. Th ...

How do I find page with changing some settings?

user_gjqqyg — Sat, 10 Oct 2026 23:38:51 +0000

How do I get to the page where I can adjust the settings and pages?

Customer service

user_6n622t — Sat, 10 Oct 2026 23:27:49 +0000

Hello, I need assistance with a billing dispute and restoration of my disconnected servi ...

Internet

user_a4js6a — Sat, 10 Oct 2026 23:02:21 +0000

Last year i got 1.2 Gig internet but now log in my account and check it show only 100 mb ...

You constantly email about sharp increases in my internet plan

user_hx5ndp — Sat, 10 Oct 2026 22:52:15 +0000

PLEASE CONFIRM THE FOLLOWING. Early this week I locked in five years of a 300 mbps at $45 ...

Minnesota wild

waysnore — Sat, 10 Oct 2026 22:51:49 +0000

As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hocke ...

Identity

user_pow9yk — Sat, 10 Oct 2026 22:48:44 +0000

I need to prove my identity

Modem Delivered to Wrong Address

user_nym9a5 — Sat, 10 Oct 2026 22:42:00 +0000

Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but ...

Internet connection

user_femhly — Sat, 10 Oct 2026 22:41:58 +0000

my modem is blinking

Request for Executive Customer Relations Review – Multiple Service Issues

user_mekqm4 — Sat, 10 Oct 2026 22:05:03 +0000

Request for Executive Customer Relations Review – Multiple Service Issue I am requesting ...

Cancel Deletion Request

user_w3qtcp — Sat, 10 Oct 2026 21:37:17 +0000

Please cancel my deletion request. Thanks, [Edited: “Personal Information”]

Why did my plan raise $35 with no notice

user_ggl7jo — Sat, 10 Oct 2026 21:16:09 +0000

My bill went from $75 and some change to $110 and some change in one month with no notic ...

No tv

user_ytagem — Sat, 10 Oct 2026 21:15:43 +0000

We need a person here to help us. I'm a 73 years old and cannot get my tv channels

I'm upset

user_a5wu75 — Sat, 10 Oct 2026 21:09:39 +0000

In early August my son and I went to Xfinity to upgrade our phones. They upgraded his fi ...

disable xfinity voice

user_c765qg — Sat, 10 Oct 2026 21:06:40 +0000

i use a physical home answering machine. i want to completely remove/disable the xfinity ...

Pedestal box relocation

user_q22i04 — Sat, 10 Oct 2026 20:55:58 +0000

A pole fell down in my driveway and I got them to relocate the pole so I could make a la ...

Wrong return item, please correct

user_svv75x — Sat, 10 Oct 2026 20:44:29 +0000

I was sent a replacement gateway that would not activate, along with a Wi-Fi extender I ...

Included mobile line cancelled by xfinity

user_x5phi5 — Sat, 10 Oct 2026 20:39:20 +0000

Spoke today on the phone with Ahmad - supervisor mobile billing. Told him an agent mista ...

Damaged paving around outdoor utility access panel

user_h4579d — Sat, 10 Oct 2026 19:53:28 +0000

I need to report damaged paving around an outdoor Xfinity utility access panel in Oaklan ...

Contractors for Xfinity botching installations

user_ii0gj3 — Sat, 10 Oct 2026 19:36:34 +0000

I recently moved to a new construction townhome. Prior to receiving service they have to ...

Playback Issues 1001

user_1rc2vp — Sat, 10 Oct 2026 19:35:41 +0000

Cannot use xfinity steam app. Have reset router and unintalled and reinstalled the app

Coax

user_7p5q8d — Sat, 10 Oct 2026 19:20:52 +0000

I don’t have a coax in my house. Should have looked into the set up a bit more. I really ...

Customer support. 1GB plan Xb10 is capping download speeds at 160 and up load speeds at 900 +

jmcmindes — Sat, 10 Oct 2026 19:12:22 +0000

HI, I received a gateway upgrade. XB10 1GB plan Gateway was installed and the downl ...

Need help canceling an iPad Xfinity Mobile line without calling

user_eymcre — Sat, 10 Oct 2026 19:10:57 +0000

I need to permanently cancel only the Xfinity Mobile cellular data line associated with ...

Amc+ page cannot be loaded

billp1w — Sat, 10 Oct 2026 18:52:11 +0000

Trying to get to AMC+ content through my subscription I have directly through AMC and ev ...

Getting a server try again loop when trying to add a TV package

user_davmwm — Sat, 10 Oct 2026 18:40:46 +0000

Hello, I am trying to upgrade my account to add a TV package, but the Xfinity Stream app ...

Readout on phone

eecooper — Sat, 10 Oct 2026 18:38:13 +0000

Readout says voicemail msg via phone co. Can't get back to time readout.

Can’t print an email

user_7xaqc5 — Sat, 10 Oct 2026 18:20:25 +0000

Tried to click on the printer icon at the top of the email, the next screen shows the em ...

Current box

user_zk7j7z — Sat, 10 Oct 2026 18:16:27 +0000

My current box is an XG2v2-P, model PX022AN. I want to exchange it for a 4K-capable X1 b ...

Small screen

user_fxnrwd — Sat, 10 Oct 2026 17:53:12 +0000

Set up new TV and screen is very small and to one side

New TV set up

user_fxnrwd — Sat, 10 Oct 2026 17:49:51 +0000

Screen is 75 inch and picture is bottom right very small

Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB

user_9l9q7y — Sat, 10 Oct 2026 17:48:45 +0000

I began having intermittent internet outages and noticed the downstream light flashing o ...

IP address

user_ruzy2x — Sat, 10 Oct 2026 17:48:40 +0000

Our power went out this morning and the modem is wanting for me to enter the IP address ...

I pause the device but they still can reconnect to the network

user_i14jen — Sat, 10 Oct 2026 17:36:23 +0000

I go in and pause the device but they still can reconnect to the network and its aggrava ...

Consisten packet loss for the last 3 years

user_k8hm1j — Sat, 10 Oct 2026 17:36:19 +0000

I've had consistent packet loss (5%) for the past couple years and it has begun interfer ...

1 year mobile line cancelled by xfinity,

user_x5phi5 — Sat, 10 Oct 2026 17:34:47 +0000

Just spoke on the phone with Ahmad - supervisor mobile billing. Told him an agent mistak ...

Request for Escalation: Xfinity Membership Tier and Closed Support Ticket

user_y10wf9 — Sat, 10 Oct 2026 17:32:24 +0000

Request for Escalation: Xfinity Membership Tier and Closed Support Ticket Hello, I'm re ...

Peacock account linking

user_584n7c — Sat, 10 Oct 2026 17:30:59 +0000

I need to request an "Entitlement Reset” I am stuck in an activation loop with errorPPG_ ...

Cancel Subscription

user_b6bzjv — Sat, 10 Oct 2026 17:19:58 +0000

Hello, I would like to cancel my Xfinity internet service. I want the cancellation proce ...

XiONE

user_6aa996 — Sat, 10 Oct 2026 17:19:42 +0000

It will not find a signal

Internet

Nancetea19 — Sat, 10 Oct 2026 17:17:34 +0000

I would like to pay my internet bill but it keeps going to my closed mobil account

I am receiving what looks to be fraudulent text messages posing to be from comcast

user_j9gepw — Sat, 10 Oct 2026 16:40:33 +0000

I am getting text messages on my phone from a firm Harris and Harris saying they are try ...

Coax cord

user_3goeey — Sat, 10 Oct 2026 16:35:36 +0000

I don’t have an outlet for a coax outlet and I’m not sure what to do

Issues with Recently Installed Underground Cable

user_m4mnou — Sat, 10 Oct 2026 16:31:08 +0000

We recently had a new Xfinity underground service cable installed at our home. The cable ...

Billing missed up

user_tg17o2 — Sat, 10 Oct 2026 16:28:00 +0000

This has been going on with my account for 6 months no one has been able to correct it. ...

Phone Unlock Paid Off

user_lsiz19 — Sat, 10 Oct 2026 16:24:22 +0000

I have 4 phones on my account that are paid off but only 3 of them got device unlocked. ...

New phone number

user_6f4emq — Sat, 10 Oct 2026 16:18:56 +0000

Need to change my number on xfinity app

Device Unlock

user_lsiz19 — Sat, 10 Oct 2026 16:12:51 +0000

I have 4 phones on my account that are paid off but only 3 of them got device unlocked. ...

Internet

user_xhkm2b — Sat, 10 Oct 2026 16:04:04 +0000

Are TV’s keep stopping because of the internet going down. It has done this 5 times toda ...

Cable Box RJ-45 for URC Automation connection using LAN

user_spzs8c — Sat, 10 Oct 2026 15:39:29 +0000

I have Xfinity service and an Xfinity Cable Box Model: XG2v2P that has an RJ-45 port on ...

Escalation Request: Inappropriate 4K Equipment and Unresolved Service Issues

user_z0f5mb — Sat, 10 Oct 2026 15:39:06 +0000

Xfinity professionally installed TV and Internet service at my new home approximately th ...

My Internet keeps cutting off and then it won’t come back on for hours

user_9as3gp — Sat, 10 Oct 2026 15:26:24 +0000

My Internet keeps cutting off randomly. I unplug it from the wall. I let it sit and plug ...

Encountering TVAPP-00209 on Xfinity Stream app

user_p3vw3o — Sat, 10 Oct 2026 15:23:53 +0000

I an encountering TVAPP-00209 on Xfinity Stream app. Nothing has changed on my account. ...

Dispute: $100 Professional Install Fee

pranav_b — Sat, 10 Oct 2026 15:21:54 +0000

Hello, I am writing to dispute a $100 professional installation fee that was added to ...

Urgent: Xfinity Mobile Upgrade Order Stuck in Review — $400 Promotion Expired

user_e877099 — Sat, 10 Oct 2026 15:06:36 +0000

On October 7, I placed an order to upgrade an existing Xfinity Mobile line to an iPhone ...

home phone

user_6d5i5x — Sat, 10 Oct 2026 15:02:11 +0000

No dial tone on home phone

Phone number transfer

user_7jjico — Sat, 10 Oct 2026 14:56:00 +0000

Transfer my existing number to my Xfinity Mobile account

Pon light and online lights off

user_hzld0z — Sat, 10 Oct 2026 14:09:09 +0000

Reset everything nothing working. Please advise

Verify Contact Information

Kellynarantic — Sat, 10 Oct 2026 13:50:23 +0000

I am in the process of updating our account information and when I go to setup a new aut ...

Outage/line severed by contractor

user_ngr6df — Sat, 10 Oct 2026 13:30:40 +0000

My Contracter just severed both our residential and business Comcast lines. I need suppo ...

Exfinity stream tv

user_co7ih6 — Sat, 10 Oct 2026 13:26:20 +0000

How do I connect Xfinity stream to my new TV

Seasonal hold

user_fow08h — Sat, 10 Oct 2026 13:07:48 +0000

Resume seasonal hold

Poor (high) signal levels

vadeltachi — Sat, 10 Oct 2026 13:05:35 +0000

What can I do about this on my home network? Signal levels have been increasing over s ...

Xfinity retention request

user_oke8iv — Sat, 10 Oct 2026 12:44:22 +0000

My current 500 Mbps Internet-only promotional rate is ending, and my monthly price is sc ...

Xfinity Support

user_8qjwtn — Sat, 10 Oct 2026 12:10:12 +0000

There has been a ‘pending move order’ on my account for days. I moved over a week ago. I ...

Payment

user_17jvl3 — Sat, 10 Oct 2026 11:53:11 +0000

I have no account number or anything for some reason. My payment is due can I pay with a ...

Xfinity Won’t Cancel My Service

user_alqvwi — Sat, 10 Oct 2026 11:39:47 +0000

I moved and transferred my service. A month later I get charged for two accounts. I call ...

URGENT Formal Complaint Regarding Misrepresented Apple Watch Promotion

user_dlfgaq — Sat, 10 Oct 2026 11:15:30 +0000

To Whom It May Concern, My name is Ramona, and I am writing to formally dispute the hand ...

Upgrade

user_wrzaua — Sat, 10 Oct 2026 10:34:59 +0000

Hello, I was wondering if I use the upgrade with the mobile plus plan and I pay the n ...

Redundant Operation

user_vkjrsx — Sat, 10 Oct 2026 10:14:21 +0000

Why am I suddenly getting a popup box asking confirmation before deleting an email? It's ...

Formal complaint to Xfinity!

user_nd3nu8 — Sat, 10 Oct 2026 10:00:19 +0000

On July 8 I officially made a claim to Xfinity via a phone call on cancelling ALL servic ...

Bill balance not updating after cancelled services

user_5ihwxv — Sat, 10 Oct 2026 08:34:55 +0000

Xfinity App is still showing a balance $100 more than my normal balance after I called a ...

Technician switched out our gateway, but now there are two gateways on our acount, when we only have one

DemiCasper — Sat, 10 Oct 2026 06:23:43 +0000

Our Technician came out today, and did a great job. But he said that our box wasn't even ...

Can't make a payment

user_cxq5jw — Sat, 10 Oct 2026 05:57:26 +0000

Website says I must visit the store although I have zero returned payments on my account ...

cbssn

user_kjc93d — Sat, 10 Oct 2026 05:33:29 +0000

How I subscribe to CBSSN

Thanks

eg7789 — Sat, 10 Oct 2026 05:09:22 +0000

Just wanted to say thanks for listening and allowing me the equipment upgrade I asked fo ...

Reward missing calm app

user_mlnbup — Sat, 10 Oct 2026 04:33:13 +0000

Hi, I’m having an issue with being able to claim the Calm app reward I went tothe page f ...

New replacement power cord for a modem

Sori_Serg00 — Sat, 10 Oct 2026 04:28:46 +0000

How can i get a new replacement power cord for a modem, tried and i can't find it.

Delivered to wrong address

user_ga9clf — Sat, 10 Oct 2026 04:20:11 +0000

Hello, my equipment was delivered to the wrong address and I need human assistance with ...

Bridge mode Xfinity now service

user_7q8uqf — Sat, 10 Oct 2026 04:07:43 +0000

Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change ...

Intermittent MoCA connection problem

Rupert8 — Sat, 10 Oct 2026 03:54:44 +0000

Hi, I use Trendnet MoCA 2.5 adapters. Coax wiring in my house is fairly new with the ...

Formal Complaint: Deceptive Sales Practices Regarding Storm-Ready WiFi and Request for Account Credit — Account {Edit: personal information}

user_8g3m49 — Sat, 10 Oct 2026 03:36:20 +0000

To Xfinity Customer Support and Executive Escalations, I am writing to formally register ...

Hulu Ad free

user_h1a3ey — Sat, 10 Oct 2026 03:31:13 +0000

Subscribe to no ads how can i do that

Internet Service Disconnect before Payment Due Data - Account Show Inactive

user_tdifp8 — Sat, 10 Oct 2026 03:23:33 +0000

My Xfinity Internet service suddenly stopped working on October 9, 2026. I started my se ...

New ARRIS G34 works with phones and iPads, but TVs and PS5 have no Internet

user_ck0846 — Sat, 10 Oct 2026 03:18:30 +0000

I bought an ARRIS SURFboard G34 today and activated it with Xfinity. It has a solid blue ...

Peacock

user_l22imn — Sat, 10 Oct 2026 03:08:36 +0000

I want to activate free peacock

Why is my internet box blinking white

user_x8a44h — Sat, 10 Oct 2026 02:41:31 +0000

My internet box is blinking white and it has no internet connection

Issues using the Xfinity Stream app on a new Samsung Smart TV

user_g29l3k — Sat, 10 Oct 2026 02:34:32 +0000

I was delighted to discover that I don't need my X1 set top box any more, now that I can ...

AI Support Broke My Wifi, now I have no internet and no way to fix it

user_ux6he1 — Sat, 10 Oct 2026 02:29:01 +0000

Basically I was having issues with the wifi switching to "connected with no internet" ev ...

Cancel internet

user_bpa2ni — Sat, 10 Oct 2026 01:49:49 +0000

need to cancel my internet. My phone doesn't work. Please help me cancel online

No audio in cable inputo

user_t6we5b — Sat, 10 Oct 2026 01:49:26 +0000

I get audio when streaming but when I change to xfinity cable input there is no audio - ...

CNAM update / LIDB push

user_pou8wy — Sat, 10 Oct 2026 01:48:00 +0000

I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 ...

Account billing

user_81b4ce — Sat, 10 Oct 2026 01:25:48 +0000

can I access a list online of the items and cost on my account?

Billing - Promotional Credits

Phiet — Sat, 10 Oct 2026 01:24:19 +0000

Hello Xfinity Support, I am requesting the escalation of an ongoing billing issue with m ...

Removing Trusted Devices

user_kj08nn — Sat, 10 Oct 2026 01:21:57 +0000

Ive been trying to remove devices i do not use anymore from trusted devices on the xfini ...

Internet keeps going down

user_8c867p — Sat, 10 Oct 2026 01:17:26 +0000

My internet 2 Keeps.going down cannot get live person to help. What am I opaying foe. T ...

Spiderman Brand New Day audio sync issues

user_bd5d6b — Sat, 10 Oct 2026 01:11:26 +0000

I tried all fixes AI suggested and it points back to xfinity has a stream issue on that ...

wiif

user_q09y1v — Sat, 10 Oct 2026 00:32:35 +0000

how to activate 1 gig

Charging me full price for a phone I never sent back.

user_sk9gck — Sat, 10 Oct 2026 00:30:22 +0000

I feel like I’m being scammed. I have contacted Xfinity mobile about 6 times. I had the ...

Can I reboot my gateway from my phone away from home?

user_x0kcy0 — Sat, 10 Oct 2026 00:19:31 +0000

2 of my cameras are off line for some reason. Can I reboot or restart my Gateway from my ...

History chat

user_jsjeg9 — Sat, 10 Oct 2026 00:10:30 +0000

I want to see the latest chat

Legal Name Change

user_fkai0n — Fri, 09 Oct 2026 23:41:18 +0000

Good evening, I recently got married and need to change the last name on my account. ...

Wifi

user_6nlkoy — Fri, 09 Oct 2026 23:31:58 +0000

Just picked up box. I have no coax cable hookup. How do I get the internet

Update number and email

user_26ixw2 — Fri, 09 Oct 2026 23:15:55 +0000

I can log into my account, but at the moment I currently don’t have access to the email ...

nhl channel keeps dropping

user_4cythf — Fri, 09 Oct 2026 23:05:13 +0000

i have thenhl package and keep loosing connection....error03090

Cell service not working

user_5j3g23 — Fri, 09 Oct 2026 22:34:37 +0000

Cell service not working

Add name to Bill To for my billing statements

user_k9xdgn — Fri, 09 Oct 2026 22:29:32 +0000

I neeed to add name to Bill To for my billing statements. Please enable direct messaging ...

Contrast reps and corporate are incompetent

user_1o6x73 — Fri, 09 Oct 2026 22:28:02 +0000

We have called 10 times to have this green tower removed from our fenced property. For 2 ...

Gigabit x2 Data Cap Billing Error- Seeking Escalation for Wrongful Overcharges

user_079b8e — Fri, 09 Oct 2026 22:07:17 +0000

I need an administrative billing review regarding a severe backend data cap glitch. I am ...

Is this a real number

user_jn1jke — Fri, 09 Oct 2026 21:48:39 +0000

Got a call from [Edited: “Possible Scam Phone Number”] saying I needed to call about a 5 ...

My Xfinity Payment Methods are blocked

user_7hyqmv — Fri, 09 Oct 2026 21:45:13 +0000

To Xfinity Digital Service Representative, I got an email related to decline my bank p ...

TiVo Bolt Motorola CableCARD stuck in FWK Loop - Need Validation Lock

Seismal — Fri, 09 Oct 2026 21:33:15 +0000

Hello, My previously working Motorola CableCARD on my TiVo Bolt dropped its pairing. OOB ...

Xfinity totaled the stucco on my brand new home while installing fiber.

user_iaux9w — Fri, 09 Oct 2026 21:32:56 +0000

Guy shows up asking me "Where do you want me to put the fiber?" I told him upstairs on th ...

Billing Increase

user_504hte — Fri, 09 Oct 2026 21:27:49 +0000

Hello, I'm trying to get in touch with billing to understand why my bill went up $40 l ...

Current customer

user_vwwnzp — Fri, 09 Oct 2026 21:27:20 +0000

We have been a customer for over a year with internet. We switched to the mobile service ...

Why am I supposed to turn in gateway equipment

user_b0g80n — Fri, 09 Oct 2026 21:21:34 +0000

Xfinity is telling me to returnmy gateway equipment otherwise I'll be charged

Unable to verify identity

user_jjvcwg — Fri, 09 Oct 2026 21:12:29 +0000

when I get to the part where I have to enter my date of birth to confirm my identity I g ...

C is displayed on cable box

user_rpo86u — Fri, 09 Oct 2026 21:09:36 +0000

Tv just say welcome box has a C on display

Internet underground cable locating and marking before excavation work

user_81z00o — Fri, 09 Oct 2026 21:05:29 +0000

Current customer and I need the Xfinity internet underground lines marked on my property ...

Get $10 to use on your next coffee order - Xfinity Rewards

user_53g1h3 — Fri, 09 Oct 2026 20:57:58 +0000

I received my gift card fine. I manage my parents account since they are elderly and not ...

Bees in Comcast pedestal

user_j2cac8 — Fri, 09 Oct 2026 20:56:21 +0000

Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is ...

XB10 DOCSIS 4.0 provisioning error after reboot

user_7oony0 — Fri, 09 Oct 2026 20:50:40 +0000

Need assistance from an official employee to re-provision an XB10 gateway on the XI - Ne ...

Moving Homes

LexFlex310 — Fri, 09 Oct 2026 20:39:04 +0000

We are moving from our apartment into a house and we would like to take our service with ...

Remove Cable Modem MAC From Provisioning System

porkapatamus — Fri, 09 Oct 2026 20:29:15 +0000

Hello - Who do I contact to remove a MAC address of a cable modem I own from my Xfinity ...

Coaxial cable still not buried one month after installation

norip81 — Fri, 09 Oct 2026 20:26:32 +0000

About a month ago, I had Xfinity internet installed at my home. The technician ran a coa ...

Talk to live agent

user_dvnxc9 — Fri, 09 Oct 2026 20:19:46 +0000

Double charged without authorization

Xfinity WiFi hotspot access opened in response to Storm Isaias

Xfinity Support — Fri, 09 Oct 2026 20:17:51 +0000

Xfinity WiFi hotspot access opened in response to Storm Isaias What hotspots are includ ...

Need a service technician

user_bocb4o — Fri, 09 Oct 2026 20:16:21 +0000

Workers were in our yard and cut the line. We need an agent to come out

lowering bill

user_o2kjv8 — Fri, 09 Oct 2026 20:09:58 +0000

I'm currently paying $75.50/month for internet and I'm looking to reduce my bill. I've c ...

Valor Processing request

user_dq5fj9 — Fri, 09 Oct 2026 20:06:29 +0000

The above company has texted me several times saying I owe you a debt. I owe no debts to ...

Cant remove old cable box from my bill

rah618 — Fri, 09 Oct 2026 19:51:09 +0000

Going back to somewhere around 2015 my son lived with us. At some point he wanted to upg ...

Not all apps available

user_3uvpp5 — Fri, 09 Oct 2026 19:44:51 +0000

I ordered the full package from the Streamstore, and Disney isn't showing up as availabl ...

Cant even upgrade my phone

arcagaming — Fri, 09 Oct 2026 19:43:23 +0000

A week ending with today of fighting with xfinity about upgrading my phone which is elig ...

Incorrect Unreturned Equipment Notice - Serial XI11SC522410A0D2BICO

user_mou12h — Fri, 09 Oct 2026 19:37:05 +0000

I am receiving periodic automated threats stating that I must return a TV Box (Model: SC ...

Multiple attempts at canceling account have not been processed

user_zwmpnk — Fri, 09 Oct 2026 19:25:07 +0000

I have contacted Xfinity customer service three times to cancel my internet service, and ...

Cancelleation of Xfinity Mobile permanently

user_9t6b6t — Fri, 09 Oct 2026 19:24:09 +0000

Hi. I am not in the US now and do not plan to return back un the near future. Need assis ...

Unapplied $400 Phone Promotion Discount on Account

user_w5bbos — Fri, 09 Oct 2026 19:20:11 +0000

I am writing to formally dispute an unapplied promotional discount on my Xfinity Mobile ...

Request to Cancel Xfinity Internet Service

user_nivd9r — Fri, 09 Oct 2026 19:17:18 +0000

Hello, I would like assistance with permanently canceling my Xfinity Internet service ...

Returned-equipment billing question

user_7bdiac — Fri, 09 Oct 2026 19:01:56 +0000

Could an Xfinity employee help with a returned-equipment billing question? Please invite ...

Streaming box

user_tw82yn — Fri, 09 Oct 2026 18:55:38 +0000

I have been dealing up with being charged for 4 streaming boxes. I have 2 streaming boxe ...

Cancellations

user_kaz323 — Fri, 09 Oct 2026 18:54:08 +0000

I would like to cancel due to my service due to large amount on my account.

Mid Split Availability

jg629 — Fri, 09 Oct 2026 18:52:49 +0000

How can I determine when mid split service will be available in my area? The neighborhoo ...

Problem activating XB6 Gateway without using the App

boheemee — Fri, 09 Oct 2026 18:47:36 +0000

I have connected the modem to the cable wall outlet, plugged in the phone line, powered ...

Need a faster technician appointment

user_8zpb4r — Fri, 09 Oct 2026 18:47:17 +0000

I work from home and my internet won’t connect. I’ve spoken to two different people over ...

Xfinity Mobile Autopay can't turn off

user_e7ilgs — Fri, 09 Oct 2026 18:30:27 +0000

I have never had Xfinity Mobile service. However, after I canceled my Xfinity TV service ...

Down comcast line

user_1x5xvt — Fri, 09 Oct 2026 18:30:01 +0000

DTE just came out because i thought it was their line sagging onto my deck but it is a C ...

cell phone not working

user_964lnm — Fri, 09 Oct 2026 18:29:28 +0000

need agent to call on land line[Edited: "Personal Information

Peacock Conflict

user_aaddc7 — Fri, 09 Oct 2026 18:05:12 +0000

My Peacock account won’t activate as it says it’s associated with another account. I sho ...

Help setting up a new modem

user_44df891 — Fri, 09 Oct 2026 18:02:08 +0000

No internet or phone service while trying to set up new modem, will not work without ser ...

Apple TV Subscription Account

user_aik4ui — Fri, 09 Oct 2026 18:01:31 +0000

When activating Apple TV with my xfinity account, I accidentally linked the wrong one. H ...

Cancel my service

user_pt011234 — Fri, 09 Oct 2026 17:57:08 +0000

Good afternoon, Despite a support agent in chat telling me that my service had been canc ...

Promotional Plan Scam

user_z3qxge — Fri, 09 Oct 2026 17:41:11 +0000

I signed up for the 5 year plan at $50 a month. Every customer service agent and technic ...

security issue

user_rchv2e — Fri, 09 Oct 2026 17:26:29 +0000

XFinity keeps blocking a website that is the platform that I use to update my website: a ...

Billing

user_7oxg4f — Fri, 09 Oct 2026 17:25:44 +0000

I'm trying to change the bill date on my account but when I try to, it keeps saying some ...

No coax outlet

user_i7oq4s — Fri, 09 Oct 2026 17:17:25 +0000

Just recently moved into a new apartment and there isn’t a coax outlet it looks like the ...

Seattle Kraken Channel 1178

user_s3ifje — Fri, 09 Oct 2026 17:13:18 +0000

Why are you not listing Programming on Channel 1178 KGW2 for the Seattle Kraken? This ma ...

No code for 49ers Kids Club Gold Membership

user_pe27jw — Fri, 09 Oct 2026 16:56:47 +0000

The “Snag a 49ers Kids Club Gold Membership, on us” benefits does not show a code to cop ...

Possible Scam

user_pnxp51 — Fri, 09 Oct 2026 16:40:30 +0000

Phone number [Edited: “Unverified Phone Number”] called me saying I could get a 50% off ...

Request to Cancel Xfinity Internet Service.

user_fcs714 — Fri, 09 Oct 2026 16:38:49 +0000

Hello, I want to permanently cancel my Xfinity Internet service. I have already switched ...

pixelation

GB66 — Fri, 09 Oct 2026 16:22:33 +0000

Well so it's been happening for some time and for me mostly on live broadcasts. A tech c ...

Cancel xfinity voice

user_y8nhvi — Fri, 09 Oct 2026 16:16:32 +0000

For some reason I can't cancel my voice service online and I don't even have a landline ...

Low hanging cable needs to be raised

user_lngew0 — Fri, 09 Oct 2026 16:10:05 +0000

The cable to my home is hanging very low and cutting across my neighbor’s view. I’d like ...

Request to replace broken Xfinity cable box cover

user_jn2f4a — Fri, 09 Oct 2026 16:01:53 +0000

I’ve already submitted this and got no response. I have a broken Xfinity cable box cover ...

No tracking/shipping info

MD203 — Fri, 09 Oct 2026 15:54:09 +0000

It's been two days since I placed an order for 2 devices and lines, I was told on the we ...

Cancelling Service

user_srsori — Fri, 09 Oct 2026 15:50:44 +0000

Hello, I’ve been a customer for well over 20 years. I’m constantly being bombarded by ...

URGENT SAFETY ISSUE – Open Burial Work Order Near Propane Line

user_9cqfz0 — Fri, 09 Oct 2026 15:28:44 +0000

I am requesting immediate assistance from Xfinity management regarding an unresolved bur ...

PAYMENT

user_vso8np — Fri, 09 Oct 2026 15:27:25 +0000

Hello! My service was suspended according to you guys for non payment. But I had set up ...

Repeated Outage for OVER a Week

191_nl191 — Fri, 09 Oct 2026 15:23:21 +0000

I’m experiencing recurring Xfinity cable and internet outages, and over the past week I’ ...

XB10 stuck on 2000/300 profile - Need FDX Symmetrical Bootfile

speedblurr — Fri, 09 Oct 2026 15:12:28 +0000

Hello, Xfinity recently completed network upgrades in my area and offered the new 2000 ...

Appointments- customer service

user_mfh2wf — Fri, 09 Oct 2026 15:05:04 +0000

The Xfinity customer service is [Edited: “Profanity

Am I eligible for an XB10?

user_1ihr4b — Fri, 09 Oct 2026 14:28:31 +0000

Recently I noticed my current internet plan show symmetrical upload and download speeds, ...

ARRIS G36 Firewall VPN Disconnecting Issue

bosley_bear — Fri, 09 Oct 2026 14:24:02 +0000

I'm requesting escalation of an issue involving my (owned) ARRIS G36 modem/router and it ...

Guest Network

user_owtvoj — Fri, 09 Oct 2026 14:24:01 +0000

I would like to set up an isolated guest network.

Urgent Escalation Required — SIM Lock Removal

user_5iv5eo — Fri, 09 Oct 2026 14:10:33 +0000

I have been waiting five days for you to remove the SIM lock on my phone, and this situa ...

Frustrated with Unlimited, Plus, and Select Plans

user_nf0034120 — Fri, 09 Oct 2026 14:04:10 +0000

Now I see exactly what happened. Xfinity enrolled you in the WRONG promotion, and they'r ...

service appointment

user_6ifvcu — Fri, 09 Oct 2026 13:52:57 +0000

I need to set up a service appointment to add to my home security.

Bill

user_gbdr0x — Fri, 09 Oct 2026 13:44:32 +0000

Why is my bill so much?

Filing a complaint

user_88knvg — Fri, 09 Oct 2026 13:38:41 +0000

Hi over the past 2 days , I feel I have been lied to or just poor customer service and c ...

Being billed for non-existent services. Called 3 different occasions and was promised that I would not receive additional bills.

user_zi28xa — Fri, 09 Oct 2026 13:38:06 +0000

I cancelled my internet and mobile services Dec 2025. I continued to receive bills jan-m ...

WiFi not working

user_75wli8 — Fri, 09 Oct 2026 13:34:03 +0000

Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted ...

Disney + issue

user_kk9417 — Fri, 09 Oct 2026 13:13:17 +0000

My Xfinity plan includes Disney+ with ads, and Xfinity has shown it as my current plan s ...

Change store pick up

user_w94ow2 — Fri, 09 Oct 2026 13:02:44 +0000

Hi, I just placed an order for Xfinity Internet at my apartment in Greeley, CO, but the ...

newtork damage

user_slyb9a — Fri, 09 Oct 2026 12:45:47 +0000

What is the network damage for the 2000 people affected, including me? service was suppo ...

Service

user_boku2r — Fri, 09 Oct 2026 12:38:37 +0000

If I’m not home using WiFi is there a way to pause my service

Cancel appointment

user_f86yxq — Fri, 09 Oct 2026 12:27:58 +0000

I canceled a service appointment yesterday but I am still getting notified that they are ...

Need confirmation on order

user_t06moz — Fri, 09 Oct 2026 11:42:55 +0000

I just purchased a new iPhone but I haven’t heard any confirmation since Monday when I b ...

Font size on my Xfinity iPhone app is huge

user_0ogicb — Fri, 09 Oct 2026 11:34:39 +0000

Suddenly the text size on my Xfinity/Comcast is huge with overlapping icons. I have trie ...

Restart Xfinity Box with Black TV screen

TiredofUnplugging — Fri, 09 Oct 2026 11:24:30 +0000

Sometimes when I return to my TV, the Xfinity cable box has received an update and my Xf ...

Internet

user_hz1ayh — Fri, 09 Oct 2026 10:58:45 +0000

Hello Xfinity. I need to escalate an ongoing internet service issue. I received my hom ...

Dispute resolution

user_5mkrss — Fri, 09 Oct 2026 10:24:35 +0000

I have not had service within the past 2 months due to outages. Why am I being charged?

Payment

user_bd2ydm — Fri, 09 Oct 2026 10:15:00 +0000

System is not allowing me to make payment

Public xfinity Wi-Fi not working

user_6slt8c — Fri, 09 Oct 2026 08:53:19 +0000

I buy the $10 Wi-Fi pass every month and every month for a week to two weeks. It literal ...

service suspended due to lack of follow thru & miscommunication on behalf of agent for service provider

user_sellenp — Fri, 09 Oct 2026 08:37:20 +0000

The confirmation number related to this issue and chat history with the agent is[Edited: ...

Request for Internet Cancellation, Account Review, and Billing Adjustment

user_9vsgf5 — Fri, 09 Oct 2026 08:35:38 +0000

Hello, I am requesting assistance with canceling my Xfinity Internet service at my fo ...

Xfinity will not let me leave and stole my money

user_ub0012398 — Fri, 09 Oct 2026 08:27:07 +0000

Legitimately Xfinity charged me 74 dollars for stuff I DON’T EVEN USE and stuff they SAI ...

Wifi lost connection

user_5mqk6b — Fri, 09 Oct 2026 06:22:26 +0000

Wifi has been dropping off over the last few days. The issue started here: We're awar ...

Unauthorized bill

user_de75b3 — Fri, 09 Oct 2026 06:12:29 +0000

There are unauthorized charges i didn't ask for and can't get help

Slooooow Upload Speed

user_7sjg0v — Fri, 09 Oct 2026 05:49:42 +0000

I just recently signed up for the 1Gbps speed and used my own Motorol gateway\modem DOCS ...

I have a new Smart TV with the Xfinity Stream App. I don't need the X1 set top box any more. What do I do with it?

user_g29l3k — Fri, 09 Oct 2026 05:38:30 +0000

Do I need to hang onto the box -- and keep paying for it -- even though I'm not using it ...

Unlock

user_ubc2wb — Fri, 09 Oct 2026 05:08:50 +0000

Want to unlock phone

I lost my password to get into my email

user_1alq77 — Fri, 09 Oct 2026 04:13:49 +0000

I need to reset my password for my email my email is[Edited: Personal Information < ...

Complimentary peacock activation

user_pl863 — Fri, 09 Oct 2026 03:43:20 +0000

Hello I'm a diamond member and I had complimentary Peacock premium. I recently moved a ...

Refund

user_r5m2zr — Fri, 09 Oct 2026 03:34:51 +0000

Can you mail us a check instead of a card

Comcast email account hacked 10/8/2026 — password changed, recovery email replaced, locked out; need escalation

user_2e68zy — Fri, 09 Oct 2026 03:27:58 +0000

Hello,My Comcast email account was hacked on October 8, 2026. The unauthorized person ch ...

File a complaint

user_1k9qae — Fri, 09 Oct 2026 03:17:18 +0000

I used your Xfinity app to easily upgrade my Samsung S22 (purchased from the Valley Rive ...

Please cancel my xfinity services

user_mhq1ek — Fri, 09 Oct 2026 03:09:01 +0000

I am no longer in the US. I have been trying to cancel it for months to no avail. Please ...

new streaming box

user_uyu4ra — Fri, 09 Oct 2026 02:58:19 +0000

I exchanged my streaming box at the local xfinity store today. I've hooked it up and aft ...

verification problem

veryannoyed111 — Fri, 09 Oct 2026 02:50:47 +0000

all sites give errors try again

Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload

user_90pgjk — Fri, 09 Oct 2026 02:30:06 +0000

I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / ...

Cancel service

user_fp9lea — Fri, 09 Oct 2026 01:59:21 +0000

I was signed up for service yesterday after being told I can get an iPhone 18 after I si ...

Switch from Performance Internet to NOW Internet

user_9hjq53 — Fri, 09 Oct 2026 01:51:49 +0000

Cancelled Performance Internet service/account; then subscribed to NOW Internet service, ...

Code not being shown for a reward

user_mzml4o — Fri, 09 Oct 2026 01:28:39 +0000

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward howe ...

Lost my equipment

user_32wc3y — Fri, 09 Oct 2026 01:26:51 +0000

Lost my equipment, unable to contact customer service, as im outside US

Voices are not in sync

user_q4pxc3 — Fri, 09 Oct 2026 01:11:08 +0000

Channel 51 Freeform. For the last 2 days the voices don’t match and even on the commerci ...

Need help changing date on Xfinity Universal Orlando complimentary tickets

user_m00w9t — Fri, 09 Oct 2026 01:04:57 +0000

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticke ...

Unpaid Bill after cancellation

user_3ov6ki — Fri, 09 Oct 2026 01:04:18 +0000

Unpaid Bill after cancellation of service sent to Collection Agency Dear Xfinity Support ...

Center ice

user_2mp1hd — Fri, 09 Oct 2026 00:35:35 +0000

"Trying to subscribe to NHL Center Ice during the free preview window to secure the full ...

Unresolved billing issue caused by Xfinity Mobile sales setting two new phone lines up to earn a promo without telling me

cleake22 — Fri, 09 Oct 2026 00:23:08 +0000

I have an unresolved Xfinity Mobile billing dispute that has been ongoing for several mo ...

Complaint

user_8jj2rb — Fri, 09 Oct 2026 00:13:41 +0000

I am submitting a formal complaint regarding my installation appointment scheduled for O ...

This has to stop - daily 'we found a network performance issue that may be impacting your service' - 6 days in a row, impacting WFH

Keroneko2005 — Fri, 09 Oct 2026 00:13:21 +0000

Each day in the busiest part of our day, we get this message. We are told it will be bac ...

New internet connection

user_phjs92 — Fri, 09 Oct 2026 00:12:22 +0000

I received two internet connections in the mail the other day and I need to to know if I ...

who do I contact about getting a cable line buried? It's been over 30 days

alia_1 — Fri, 09 Oct 2026 00:09:20 +0000

who do I contact about getting a cable line buried? It's been over 30 days. My HOA is go ...

Downgrade my plan

user_2tjj3j — Fri, 09 Oct 2026 00:03:33 +0000

Looking to downgrade my plan, but can't do it on the app or website. I just want Interne ...

(i want to change the account name and email id

user_prx19w — Fri, 09 Oct 2026 00:03:12 +0000

my intital friend in my apartment had the xfinity in her name, she left and we do not ha ...

Center Ice

user_mw8d10 — Fri, 09 Oct 2026 00:02:51 +0000

Why does hockey game keep freezing up and the rewinding over and over

Internet Service

user_0ygary — Thu, 08 Oct 2026 23:56:38 +0000

I am contacting you to formally complain about my ongoing internet service issues. My in ...

Migration of old Mobile account into new (issues)

user_e5i5h0 — Thu, 08 Oct 2026 23:49:32 +0000

So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with ...

Existing Customer Looking for Better Internet Pricing

user_vomslg — Thu, 08 Oct 2026 23:38:42 +0000

Subject: Existing Customer Looking for Better Internet Pricing I'm a longtime Xfinity cu ...

'Looks like something went wrong' while trying to order equipment upgrade

athleticsfan — Thu, 08 Oct 2026 23:38:08 +0000

I've been trying for a couple of weeks to upgrade my gateway, but I keep getting the mes ...

Charged $5.99 Agent Assisted Payment Fee Without Prior Notice

Jiahao — Thu, 08 Oct 2026 23:25:25 +0000

I was charged a $5.99 “Agent Assisted Payment” fee on September 30. I was not informed t ...

XB10 Availability

Dave07 — Thu, 08 Oct 2026 23:22:40 +0000

I've been met with terrible customer support via trying to upgrade to the XB10 - My plan ...

broken metal box

user_ahm45e — Thu, 08 Oct 2026 23:19:13 +0000

the metal cable box on the property line is badly damaged/broken and is a hazard that co ...

New property line run

user_ppqxae — Thu, 08 Oct 2026 23:17:28 +0000

I am in the process of owning a property where the adjoining homes have service setup bu ...

Nightmare with Xfinity mobile

user_lxvv4k — Thu, 08 Oct 2026 23:14:06 +0000

Subject: ABSOLUTE NIGHTMARE: 17 Calls, Hours Wasted, and Xfinity Still Hasn't Processed ...

Request a review of my home

user_obvj49 — Thu, 08 Oct 2026 23:06:30 +0000

Hello, I would like to request a review of my home internet bill. I started paying $40 p ...

My emails do not open, keeps saying loading loading loading

user_m77zr5 — Thu, 08 Oct 2026 23:02:57 +0000

Cannot open emails, keeps saying loading

I am having issues with my Xfinity Modem

user_rtxaay — Thu, 08 Oct 2026 22:51:57 +0000

Hello, I am having issues returning my modem, and I am being charged for it. How do I ge ...

refund time

user_yxfmea — Thu, 08 Oct 2026 22:42:24 +0000

how long will it take to receive my refund for the 11 months you charged me for a cancel ...

Lost functionality with today's updagte

user_p11ogp — Thu, 08 Oct 2026 22:39:21 +0000

Even though I'm in Folder View, I can't get a Search Bar. In addition, all the icons for ...

Escalation and unprofessionalism

user_tcmway — Thu, 08 Oct 2026 22:27:22 +0000

I need help with an unresolved installation issue and would like this escalated to the a ...

Add ons

user_405982 — Thu, 08 Oct 2026 22:19:55 +0000

How do I cancel Additional DVR Service

Using Lenovo tab m10 and trying to watch a show on Xfinity app

user_39zfhp — Thu, 08 Oct 2026 22:05:29 +0000

I have tried all suggested fixes to get Xfinity stream app to work on my Lenovo tablet a ...

Fire stick not working

user_rg34li — Thu, 08 Oct 2026 21:57:44 +0000

I have installed Xfinity streaming app on my fire stick Hd 1st generation running fire o ...

Cancel hold /resume services

Covi — Thu, 08 Oct 2026 21:51:03 +0000

I have an account placed on a seasonal convience plan and I want it taken off so my serv ...

No Promo Code Provided and AI Chat is NOT Working to Redirect me to a Live Agent

imakegoodbabies — Thu, 08 Oct 2026 21:45:50 +0000

I'm so frustrated. I claimed the "Snag a 49ers Kids Club Gold Membership, on us San Fran ...

Router issues

user_j9062s — Thu, 08 Oct 2026 21:44:45 +0000

Hello, my router randomly stopped working and I am unable to connect to the internet. I’ ...

Can't redeem Xfinity rewards for the calm app

user_mw50u0 — Thu, 08 Oct 2026 21:42:18 +0000

My Xfinity Rewards Calm code is giving an invalid error after a browser crash, and I nee ...

Billing Issue

FrusRated — Thu, 08 Oct 2026 21:39:59 +0000

During the Thanksgiving 2025 promotion, Xfinity Mobile offered up to $1,100 off the iPho ...

customer service

Kyoni7 — Thu, 08 Oct 2026 21:35:30 +0000

Trying to update my plan.

Help

user_3ae9pe — Thu, 08 Oct 2026 21:32:43 +0000

I’ve been without WiFi for over a week or more now I’ve been waiting for a appointment b ...

Xfinity Support

user_d3993f — Thu, 08 Oct 2026 21:31:46 +0000

Following up on [Edited: "Personal Information

Customer Service

user_qufd6b — Thu, 08 Oct 2026 21:21:30 +0000

The xfinity customer service phone line keeps disconnecting me and will not allow me to ...

Downgrade internet

user_8z3v9l — Thu, 08 Oct 2026 21:21:11 +0000

I need to downgrade internet service from 800 to 300. I tried calling numerous times and ...

NO ONE WILL HELP AFTER MONTHS

jimwind37683 — Thu, 08 Oct 2026 21:16:39 +0000

EVERYTHING TYPED HERE CAN BE PROVEN BY CHAT TRANSCRIPTS. To the Executive Leadership Team ...

Battery for WiFi Pro Extender

user_dwe06i — Thu, 08 Oct 2026 21:13:59 +0000

I need a battery for my WiFi pro extender

Internet

Shellster — Thu, 08 Oct 2026 21:11:57 +0000

Please return my 45 dollars I can’t get internet to work

how to switch to NOW Internet and have continuous intenet

user_lgqyio — Thu, 08 Oct 2026 21:11:16 +0000

Am currently an Xfinity Internet Platinum plan customer. I want to switch to NOW Interne ...

Screensaver won't change

user_tqrynx — Thu, 08 Oct 2026 21:10:46 +0000

Screensaver will not change after I choose a new one. Ive tried several times, it keeps ...

Xfinity refused to send me mailing label to return a trade-in, and won't give me credit

casagrayson — Thu, 08 Oct 2026 21:07:39 +0000

I have spent over four hours on chat with multiple representatives and the issue is not ...

Screensaver isn't working, it give me the options but when I choose and press ok

user_tqrynx — Thu, 08 Oct 2026 21:02:15 +0000

It won't change after I choose and hit ok, it just goes back to the same default one.

Xfinity refund

user_666103 — Thu, 08 Oct 2026 20:48:38 +0000

I am the mother of [Edited: Personal Information

Automatic payment

user_cw8lq4 — Thu, 08 Oct 2026 20:47:15 +0000

I made a double payment this month and I just got something from you saying that you're ...

Expired $300 Xfinity Mobile payoff incentive — need reissue review

user_3018867 — Thu, 08 Oct 2026 20:44:12 +0000

We switched our iPhones to Xfinity Mobile on July 3, 2025 under a phone-payoff promotion ...

I am moving and need my Xfinity Internet service canceled effective October 10, 2026

user_sk0p0f — Thu, 08 Oct 2026 20:43:08 +0000

I am moving and need my Xfinity Internet service canceled effective October 10, 2026. I ...

Switch to Xfinity Mobile - Horrible Need Help

user_acciut — Thu, 08 Oct 2026 20:34:42 +0000

I’m at a loss of what to do and how to contact to escalate the issue of mobile services. ...

Switching to Xfinity Mobile - Horrible

user_acciut — Thu, 08 Oct 2026 20:28:26 +0000

I’m at a loss of what to do and how to contact to escalate the issue of mobile services. ...

Schedule a technician for Coax Cable Install

user_qxa9k0 — Thu, 08 Oct 2026 20:27:34 +0000

My new place does not have a coax outlet to hook my Xfinity Gateway to. I would like to ...

Talking to a human support staff is impossible

user_xfohz0 — Thu, 08 Oct 2026 20:25:53 +0000

Trying to contact Support because our internet has been intermittent for days now and th ...

Followup to Property Damage Ticket

user_h54g8i — Thu, 08 Oct 2026 20:20:05 +0000

I opened a Property Damage Ticket yesterday and would like a copy of your Surface Restor ...

Returning unused modem

user_lvgeyi — Thu, 08 Oct 2026 20:19:28 +0000

I need to return the equipment that I received a week ago and never used as the equipmen ...

accessing comcast email acc Business emergency !

gregmi — Thu, 08 Oct 2026 20:18:10 +0000

I have been denied acess to my email account which I have had access for years . I need ...

Correctly Install Connection Box

user_33nsul — Thu, 08 Oct 2026 20:16:20 +0000

I recently had new siding done on my house, and they did not correctly reinstall the int ...

How do I create and add to a playlist?

Ata1anta — Thu, 08 Oct 2026 20:02:38 +0000

On X1 remote, when you click the Xfinity button, you are given a bunch of options. I sel ...

Home phone

user_t26up2 — Thu, 08 Oct 2026 20:00:55 +0000

I need a transfer pen for my home phone. Not the cellular phone.

returning tv box

user_p74b89 — Thu, 08 Oct 2026 19:59:55 +0000

i'd like to return tv box but keep internet , mobile phone and tablet. is this possible? ...

Returning phone: no label provided

user_juudxw — Thu, 08 Oct 2026 19:58:48 +0000

Xfinity Mobile Return Label Failure I initiated a return of my iPhone 18 Pro on Septembe ...

Migration to Yahoo email (alert)

bchapnick — Thu, 08 Oct 2026 19:55:36 +0000

If you are an Xfinity customer with email, here is some information if you have NOT yet a ...

Stream

user_q9du0l — Thu, 08 Oct 2026 19:40:52 +0000

Where are my local channels so I can record

Service Cancellation Practices

glad_I_left — Thu, 08 Oct 2026 19:37:32 +0000

The process I had to go through in order to cancel my home internet service is in direct ...

Promotion billing

user_4kzvs7 — Thu, 08 Oct 2026 19:36:48 +0000

Hi! I’m ordering Xfinity Mobile Select, and the offer says $0/month for 12 months with w ...

one o our tvs won't stay on.

user_jfhij4 — Thu, 08 Oct 2026 19:30:46 +0000

When I turn in the tv, the light comes on and turns off again. I can't get an image on t ...

Formal Executive Complaint – Wrongful Suspension of Xfinity Mobile Lines

user_6425i1 — Thu, 08 Oct 2026 19:27:01 +0000

Formal Executive Complaint – Wrongful Suspension of Xfinity Mobile Line Dear Executive C ...

Refund

user_0l316i — Thu, 08 Oct 2026 19:15:58 +0000

I m owed a refund and do not have an account anymore. I have a new credit card I would l ...

Xfinity Mobile Billing Error: Double-Charged for Device Payoff on Closed Account

user_xjjrdo — Thu, 08 Oct 2026 19:13:03 +0000

Hello Xfinity Support Team, I need assistance from a corporate billing specialist to re ...

Xfinity Mobile number works but port still shows pending — promotion deadline approaching

user_440273 — Thu, 08 Oct 2026 19:10:43 +0000

My Xfinity Mobile number was transferred from another carrier and is currently working n ...

Direct Messaging

user_jfdmonk — Thu, 08 Oct 2026 19:09:15 +0000

Where can I find direct messaging on this page?

Autopay

user_lq2cgz — Thu, 08 Oct 2026 19:03:15 +0000

I’m wondering why Xfinity can break their own policies. I was just charged my bill on a ...

4:00 CT Broadcast on TBS of Game 4 Sox vs Guardians is set up to FAIL

user_chatq4 — Thu, 08 Oct 2026 18:41:59 +0000

The main entry on my tv listing shows that the Sox/Guardians 4:00 game is scheduled corr ...

Xfinity Mobile tech support

tylersdad — Thu, 08 Oct 2026 18:34:31 +0000

My family just switched our 5 lines from Verizon to Xfinity Mobile in the last month. We ...

Cable wire identification.

user_rjjfuk — Thu, 08 Oct 2026 18:33:41 +0000

I have unearthed a very shallowly buried cable while gardening. Who would I contact at x ...

Canceling Xfinity TV and Voice packages

user_63d113 — Thu, 08 Oct 2026 18:28:18 +0000

I'm attempting to cancel the TV portion of my Xfinity bundle while keeping our internet ...

home network > internet connection

user_du4o9i — Thu, 08 Oct 2026 18:20:34 +0000

For the last 24 hours I am unable to connect from my home network to the internet. This ...

Payoff charges

user_ymsz1p — Thu, 08 Oct 2026 18:16:46 +0000

I switched my mobile services from Verizon to Xfinity a month ago and I was told that my ...

Needing to waive fee per previous chat conversation

jcharlie0617 — Thu, 08 Oct 2026 18:15:42 +0000

I just went ahead and set up my internet for my new place and I had some issues so I had ...

completely disable home voicemail

user_z836ix — Thu, 08 Oct 2026 17:38:14 +0000

How do i completely disable home voicemail? Please help!

Locked out of email

user_1gu0ry — Thu, 08 Oct 2026 17:31:55 +0000

You locked me out, I changed my password but still can't get into my [Edited: " Personal ...

Pixelation

Stuart53 — Thu, 08 Oct 2026 17:31:38 +0000

Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I ...

Moving out need to cancel

user_k8otk4 — Thu, 08 Oct 2026 17:25:44 +0000

I’m moving out and need to cancel service

Property damage

user_t4qbzg — Thu, 08 Oct 2026 17:20:11 +0000

Contractors came out to install a cable line. They broke a sprinkler pipe. I called and ...

Why am I being charged when my WiFi isn’t plugged in or being used

user_cv3432 — Thu, 08 Oct 2026 17:14:41 +0000

I ended up moving and not calling you guys out of forgetting and I now have a huge bill ...

help

user_24cf47 — Thu, 08 Oct 2026 17:07:19 +0000

I have rebooted modem, Alexa, MYQ door opener still not connecting...would like service ...

How do I set an XB7 router to 2.4 Ghz?

user_jg8x5b — Thu, 08 Oct 2026 16:59:16 +0000

I have a new SimpliSafe system that won't work with the 5 GHz signal that my XB7 router ...

Request for Removal of Unused Utility Pedestals and Boxes in Village Shires

user_9in3no — Thu, 08 Oct 2026 16:44:32 +0000

Dear Sir or Madam, I am writing to bring attention to the numerous utility pedestals and ...

Serviceability Construction Update

user_7to98s — Thu, 08 Oct 2026 16:43:31 +0000

Hello. I’m not sure if this is the right place to include my address so I won’t. But I r ...

Trade In value is not what I agreed to

user_5rrqqw — Thu, 08 Oct 2026 16:43:12 +0000

Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and ...

Port forwarding stopped working, again.

Roharris33 — Thu, 08 Oct 2026 16:36:07 +0000

Port forwarding has stopped working again. Every time this happens I have to delete the ...

Not getting code for 49ers Kids Club Gold Membership

user_vk9x1r — Thu, 08 Oct 2026 16:30:10 +0000

I claimed a reward for the 49ers Kids Club Gold Membership. Though when I try to redeem ...

How much is it to add Netflex to my package

user_qphdqq — Thu, 08 Oct 2026 15:59:45 +0000

How much to add Netflex to my package

Live agent

user_dvrt7z — Thu, 08 Oct 2026 15:58:19 +0000

I had no problem connecting my phone to my new Internet. But I cannot get my laptop to c ...

Stop service

bergx44 — Thu, 08 Oct 2026 15:54:41 +0000

I want to cancel my service

The purpose of this dispute is an invalid charge of $61.07

user_p3y4i7 — Thu, 08 Oct 2026 15:50:29 +0000

The purpose of this dispute is an invalid charge of $61.07 erroneously assigned to the c ...

stupid policies for upgrades

user_v5eq5c — Thu, 08 Oct 2026 15:45:08 +0000

I upgraded my daughter's phone the other day. It is scheduled for delivery tomorrow. The ...

Weekly free movie perk, the app says "Member Favorite - All Gone."

user_a26746 — Thu, 08 Oct 2026 15:43:50 +0000

Hello, I am a Diamond tier member. For the past two months, whenever I log in on Thursda ...

cablecard

user_p5ls81 — Thu, 08 Oct 2026 15:37:58 +0000

I replaced my TiVo hard drive and need an agent to manually update the Host ID and Data ...

RE: YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)

user_63zlv0 — Thu, 08 Oct 2026 15:22:12 +0000

Same cluster, same problem here (Broward County, FL). It's not just .26. 50.151.220.21, ...

Constant lying and lack of communication

user_shane23 — Thu, 08 Oct 2026 15:04:38 +0000

I recently switched over 2 lines from t-mobile after an employee named Alex lied and tol ...

Comcast email outage?

dsbjax — Thu, 08 Oct 2026 14:55:30 +0000

We are unable to sign in to our Comcast’s.net email accounts. Is there an issue we shoul ...

Can’t get Xfinity mobile

user_7jhqqa — Thu, 08 Oct 2026 14:05:52 +0000

I’ve been an Xfinity customer for years and pay my bill on time it’s time for Xfinity mo ...

Unexpected Increase in Internet Price from $40.99 to $100.99

user_f6ueeg — Thu, 08 Oct 2026 13:43:54 +0000

Last year, I signed up for a 1,000 Mbps Xfinity Internet plan at $40.99/month. After one ...

Billing issue after moving to a new address

user_bbr2iy — Thu, 08 Oct 2026 13:40:19 +0000

Hi Xfinity Support, I recently moved to a new address and set up my Xfinity service at m ...

I am requesting a port out pin

user_5kd9sn — Thu, 08 Oct 2026 13:00:58 +0000

I am requesting a port out pin. I have called CS, to be told to go to a store. My curr ...

I have a SuperSonic TV. Has anyone found a remote code that works?

user_bjgirj — Thu, 08 Oct 2026 12:44:46 +0000

I have a Comcast XR15 remote and a new SuperSonic TV. So far I have the volume, channel ...

Email

user_34fw002 — Thu, 08 Oct 2026 12:36:31 +0000

I can't sign in to my Email account and when i try to reset my password it sends the res ...

Request for Manual Promotion Override OF FREE Xfinity Mobile line – 30-Year Diamond Loyalty Customer Penalized by Sales Misinformation

user_8x8ix2 — Thu, 08 Oct 2026 12:26:42 +0000

[Edited: "Personal Information

Cancel internet service

user_hnoljq — Thu, 08 Oct 2026 12:13:49 +0000

I am moving out of my Highlands Ranch home today, October 8, 2026, and would like to can ...

Netgear C7000v2 — End-of-Life Status and Replacement Requirements

user_oczisb — Thu, 08 Oct 2026 11:59:08 +0000

I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, pu ...

Bill

user_gvgz2m — Thu, 08 Oct 2026 07:33:44 +0000

I paid my bill in September, I have the bank receipt. I only owe you for October. The am ...

Unable to verify identity as new Internet customer

Zihua — Thu, 08 Oct 2026 07:10:50 +0000

Just like others on the forum, I also encountered this at the final step of the purchase ...

Help with billing

user_3tdr1z — Thu, 08 Oct 2026 06:56:48 +0000

I'm tried to move my payment date cause I just started a new job and won't be paid till ...

Change service to new phone

user_7ekezb — Thu, 08 Oct 2026 06:09:30 +0000

Change service to new phone

Promotion expired: affordable Internet renewal and October bill review — written support needed

user_xylhp3 — Thu, 08 Oct 2026 06:06:59 +0000

Hello, I need an Official Xfinity Employee to help review an affordable Internet-only re ...

what happens if an xfinity mobile phone trade in isn't received on time?

Kennii — Thu, 08 Oct 2026 05:40:43 +0000

Recently switches to xfinity and received incorrect information from customer service re ...

WiFi and Agent issues

Nickshep11 — Thu, 08 Oct 2026 05:28:47 +0000

Hi everyone, I’m looking for some help / advice. I’m a Diamond rewards member and have b ...

To many devices

user_5q2q7d — Thu, 08 Oct 2026 05:08:50 +0000

I turn off my internet and try to click back on it now it telling me to sign in but it t ...

Xfinity Now Won't Work Randomly

user_kenv22 — Thu, 08 Oct 2026 04:59:42 +0000

No, your chat feature does not help. It does not know what "xfinity now" even is. I am l ...

Cancellation ticket logged last night, but service still active and chat claims no record

user_fv5n22 — Thu, 08 Oct 2026 04:54:08 +0000

At approximately 7:45 pm ET on Weds., October 7, 2026 I spoke with an Xfinity representa ...

AI customer service

user_540yl5 — Thu, 08 Oct 2026 04:46:50 +0000

I asked to speak to a live customer service agent and got AI who gave me the run around ...

Property damage / fire caused by Xfinity technician

user_s2yagq — Thu, 08 Oct 2026 04:38:42 +0000

Hello, I am the owner of the rental property at [Edited: "Personal Information

Billing

user_t0jrj9 — Thu, 08 Oct 2026 04:11:46 +0000

I got charged 78$ for xfinity mobile when I had cancelled everything after my last 140$ ...

Incoming calls on xfinity landlines

jrlee2773 — Thu, 08 Oct 2026 04:05:46 +0000

Land line rings once goes to voicemail. I can call out.

Trade in old phone

user_appx0g — Thu, 08 Oct 2026 03:21:00 +0000

Hi, I recently bought a new phone from Xfinity, and I want to trade in my old phone. How ...

Cancel pending order

user_f7p5mw — Thu, 08 Oct 2026 03:18:59 +0000

Hi, I would like to cancel my pending order for gigabit internet plan for $85/month. ...

Switching with xfinity

user_1al7vx — Thu, 08 Oct 2026 03:17:45 +0000

Hi can i have qoutation we are currently under tmobile how much internet wifi and 3 line ...

Misleading promotion

user_j4vze6 — Thu, 08 Oct 2026 02:54:30 +0000

I was prompted on my tv that I could upgrade to Netflix premium for $7.00. When I got th ...

In Chicago, TV show starts and stops.

FilmFan42 — Thu, 08 Oct 2026 02:51:00 +0000

I'm in Chicago, and I'm trying to watch the Amazing Race on Comcast channel 189 (CBS in ...

Can't finish activation

user_qv1w0u — Thu, 08 Oct 2026 02:44:28 +0000

Won't take pin to finish I can only get to the remote

XM billing - fees and other miscellaneous charges

user_00q24g — Thu, 08 Oct 2026 02:43:59 +0000

Xfinity Mobile sold me their "free for a year" cell service. I received a bill that incl ...

Extremely Unacceptable Customer Service Experience – Request for Immediate Escalation

user_plip0y — Thu, 08 Oct 2026 02:20:27 +0000

I am posting this because I had an extremely unacceptable experience with Xfinity custom ...

I would like to hasten my service cancelation date.

user_8cuw98 — Thu, 08 Oct 2026 02:01:14 +0000

I already have a service cancellation date for my Xfinity services however I would like ...

MN Wild broadcasts

user_qcwzjz — Thu, 08 Oct 2026 01:45:57 +0000

Let’s get a deal worked out so we can watch our local team. We pay waaaay too much not t ...

Xfinity Stream Apps not working on ANY of my TVs

CRASHLY — Thu, 08 Oct 2026 01:43:04 +0000

We have used the xfinity stream app for a few years with no issues. Last week it started ...

Cancel all services

user_npwiaf — Thu, 08 Oct 2026 01:37:22 +0000

I am the account holder and want to cancel my Xfinity Internet service effective immedia ...

Intermittent RDK error codes

user_32f748 — Thu, 08 Oct 2026 01:36:33 +0000

Need info on intermittent issues with the cable box freezing or being stuck on the welco ...

Cancelation Request

user_m9z6uf — Thu, 08 Oct 2026 01:32:24 +0000

I would like assistance with canceling my Xfinity service and closing my account. I rece ...

Internet Wi-Fi

user_j66wqe — Thu, 08 Oct 2026 01:28:32 +0000

I was offered a free upgrade on my Wi-Fi and TV box at no charge

Your order deserves a little more attention

user_o88cm6 — Thu, 08 Oct 2026 01:23:16 +0000

Earlier today I tried to change to a cheaper plan with a 1yr deal, 300gbs, up from a low ...

SVU

user_oh7ll7 — Thu, 08 Oct 2026 01:07:18 +0000

Why is season premiere not available to watch tonight. All of last season was not availa ...

My bill

user_5w7aze — Thu, 08 Oct 2026 01:03:56 +0000

I received a email saying my bill was past due i paid every month from. My checking and ...

WiFi gateway

user_xx7r1j — Thu, 08 Oct 2026 00:53:08 +0000

My box did not come with any cable to se the box up, was it supposed to?

Unable to upgrade to new device despite having high credit score

user_s0vg75 — Thu, 08 Oct 2026 00:19:15 +0000

Hello My situation is similar to what has been discussed here: https://forums.xfinity.c ...

Charged reactivation fee when I shouldn't have had my service cut off. I am Requesting a refund

user_k0c9hh — Thu, 08 Oct 2026 00:11:34 +0000

I had my service cut off prior to my billing date and want a refund I was charged for a ...

Cancel service

user_w90rbc — Thu, 08 Oct 2026 00:00:16 +0000

I am having trouble canceling

Recently getting message "Connection to the server "imap.comcast.net" on the default ports timed out"...solution?

user_w2qapi — Wed, 07 Oct 2026 23:55:28 +0000

I've recently starting getting the above message on my desktop email. All the settings s ...

Issue

user_05d41d — Wed, 07 Oct 2026 23:27:02 +0000

I made a payment of $50 on 10-7-26 in person and that was the only amount of money I pay ...

Request for EPON COAM Provisioning - Nokia NKFN11AEL to Third-Party Router

user_2nise0 — Wed, 07 Oct 2026 23:17:10 +0000

Hello, I need help with provisionong Nokia NKFN11AEL to connect my personal router dire ...

Auto Pay

user_gfrx2j — Wed, 07 Oct 2026 23:16:24 +0000

Hi, I noticed a late fee on last month’s bill, but I’ve been enrolled in autopay for abo ...

tv box upgrade

user_49hrbg — Wed, 07 Oct 2026 23:13:16 +0000

Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are n ...

Phone locked after Xfinity says it’s unlocked

user_y9os7s — Wed, 07 Oct 2026 23:09:54 +0000

I don’t understand my phone is still saying locked after Xfinity XM care said it’s unloc ...

Sudden increase in data usage and sales pitch for unlimited service

user_p3ffia — Wed, 07 Oct 2026 23:06:52 +0000

Starting in June we started receiving over-use charges and have sought to understand whe ...

Xfinity support

user_l661237 — Wed, 07 Oct 2026 22:43:20 +0000

Good afternoon I have been a long time customer with Xfinity and I have reached out m ...

Xfinity mobile line

user_2jtjn1 — Wed, 07 Oct 2026 22:34:07 +0000

I am being charged for an Xfinity Mobile line that is supposed to be free with my intern ...

Need to Renew Subscriptions

BrotherHawk — Wed, 07 Oct 2026 22:33:55 +0000

It's time to renew my current plans (TV, Internet and Security) with Xfinity. I attempte ...

Tampered sensor

user_5kk96x — Wed, 07 Oct 2026 22:29:06 +0000

Replaced battery now it says tampered

New Xfinity scam

robert1021 — Wed, 07 Oct 2026 22:27:48 +0000

Apparently there is a scam coming from am [Edited: "Possible malicious number"] - receiv ...

Billing notices for a closed account

user_xcs3mf — Wed, 07 Oct 2026 22:24:32 +0000

I continue to receive Billing emails for a zero balance for an account that is closed. I ...

Expired unused $200 promotional virtual card — requesting reissue

user_lg97be — Wed, 07 Oct 2026 22:14:59 +0000

I had a $200 Xfinity promotional virtual prepaid card that recently expired. The card wa ...

Email Account Unavailable

user_4jzw0z — Wed, 07 Oct 2026 22:09:09 +0000

I suddenly no longer have access to an email account I've had for 20 years. How can I re ...

Bill increased from $56 to $95 after promotion ended - looking for a short-term option

user_9cerow — Wed, 07 Oct 2026 21:57:34 +0000

Hi, My Xfinity Internet promotional rate recently ended, and my monthly bill increased ...

Need help with imap [Edited]

user_em39n4 — Wed, 07 Oct 2026 21:35:43 +0000

Trying to get my password for my imap. I understand it is the same password as login in ...

Is Comcast/Xfinity Asking for Another Class-Action Lawsuit?

Adcrismr — Wed, 07 Oct 2026 21:29:45 +0000

Xfinity has been the worst provider experience I have had by far. I called to cancel my ...

Desperately need help for my elderly father

justinp23 — Wed, 07 Oct 2026 21:22:51 +0000

I just spent north of 90 minutes on the phone with Xfinity customer service and basicall ...

Access Not Authorized

user9294881 — Wed, 07 Oct 2026 21:21:43 +0000

I cannot get into my Xfinity account. It says “Access Not Authorized”. I have tried to l ...

Severe local WiFi packet loss/latency to Xfinity gateway – Ethernet is clean

user_cxcx62 — Wed, 07 Oct 2026 21:17:21 +0000

Please mind the ChatGPT summary, as we are past my level of understanding of the issue, ...

Pixeling

Elaine22 — Wed, 07 Oct 2026 21:11:27 +0000

Every day, just about, around 4 or. 5 pm, there is extreme pixelation on MSNOW and CNN, ...

Certain channels not coming back after commercial breaks

user_2wk5oi — Wed, 07 Oct 2026 20:59:18 +0000

I am using the xfinity stream app on a FireTV. Some channels, specifically TBS and TNT, ...

Signal levels out of spec on SB8200 — need line check

user_mp555d — Wed, 07 Oct 2026 20:48:43 +0000

My customer-owned Arris SB8200 shows signal levels outside DOCSIS spec, as of Oct 7, 202 ...

Request to cancel Xfinity Internet service

user_m5307w — Wed, 07 Oct 2026 20:38:33 +0000

I would like to cancel my Xfinity Internet service. I have already attempted to cancel t ...

Lots of packet loss on ae12.bar4.min2.sp.lumen.tech

ceh329 — Wed, 07 Oct 2026 20:30:14 +0000

My connection seemed really slow so I ran mtr and I'm seeing a lot of packet loss. Ho ...

Billing and change of address

user_6797zg — Wed, 07 Oct 2026 20:19:18 +0000

I moved last June and address not changed for mobile phone. No other accounts with Xfini ...

Cancel

user_of5vtw — Wed, 07 Oct 2026 20:13:11 +0000

I need to cancel my subscription for internet

Internet cable line, severed by our neighbor

user_fh5zb3 — Wed, 07 Oct 2026 20:12:17 +0000

Tell them: “Our underground Xfinity service drop was accidentally severed when our neig ...

Need help with inactive account billing

user_247247 — Wed, 07 Oct 2026 19:57:09 +0000

Hi, I need help with a billing issue on an inactive Xfinity account. I’m currently unabl ...

What Makes the Xfinity network a Smart Network?

Xfinity Support — Wed, 07 Oct 2026 19:53:44 +0000

Internet When we call the Xfinity network smart, we’re not reaching for a buzzword. We ...

Uplink packetloss/ping spikes/jitter

user_jh9r3h — Wed, 07 Oct 2026 19:52:58 +0000

For the last 2 or 3 weeks I have been experiencing packetloss, ping spikes, and jitter. ...

Remote is not set up for my television

user_7xru02 — Wed, 07 Oct 2026 19:48:35 +0000

I can turn my smart TV off with the remote, but I cannot turn it on with the remote. Tha ...

Trade In store

verik123 — Wed, 07 Oct 2026 19:48:02 +0000

I have a concern with dropping off phone trade ins and not getting a receipt or anything ...

My Netgear CM3000 upload speed capped at 40 Mbps.

user_t8981o — Wed, 07 Oct 2026 19:26:39 +0000

My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locke ...

Cable not buried for over a month

user_xhz0cg — Wed, 07 Oct 2026 19:09:00 +0000

Cable is running across yard and has not been buried. This cable was laid at the end of ...

need xfinity facilities attached to a new utility pole

user_0imzw3 — Wed, 07 Oct 2026 19:00:34 +0000

A verizon owned utility pole in my backyard broke many months ago and I'm still waiting ...

METV Freezing

user_bbdb16 — Wed, 07 Oct 2026 18:59:25 +0000

One channel continuously freezes both picture and sound.

Hulu

user_vhtq7v — Wed, 07 Oct 2026 18:53:14 +0000

Hulu apart of bundle.. not working

Hulu service

user_vhtq7v — Wed, 07 Oct 2026 18:51:22 +0000

Can’t get Hulu service

$44 bill increase — need help renewing my loyalty discount

user_5njkh6 — Wed, 07 Oct 2026 18:50:03 +0000

Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty di ...

Where did the quality of service and support go?!

user_bd2mve — Wed, 07 Oct 2026 18:40:31 +0000

For the last year my internet has sucked. Goes out almost daily and I work from home! Im ...

How to report property damage

user_gprp8p — Wed, 07 Oct 2026 18:31:48 +0000

From October 2 to October 6 comcast conducted underground cable maintenance in my area t ...

Intermittent Latency Spikes Every 15–16 Minutes — Wired Connection, Gateway Stays Stable

cecil08 — Wed, 07 Oct 2026 18:31:16 +0000

I’m having an intermittent latency/jitter issue with my Xfinity internet that I’m hoping ...

Elite Credit Score (820+ FICO / 800 NCTUE) Wrongfully Flagged as Credit Risk for Device Payment Plan

user_unc5iv — Wed, 07 Oct 2026 18:28:46 +0000

I need some help please from an Xfinity employee who can get me to the correct departmen ...

Phishing from @outlook.com

sgtjdc — Wed, 07 Oct 2026 18:18:39 +0000

I am receiving several phishing emails from @outlook.com. to my @comcast.net email addre ...

Exterior cable box broken on street

user_kew8to — Wed, 07 Oct 2026 17:44:27 +0000

The cable box on the street near home is smashed and needs to be replaced.

Need technician for repeated T3 timeouts / intermittent internet drops

user_t6ym46 — Wed, 07 Oct 2026 17:35:30 +0000

Since late August I've been experiencing multiple daily, frequent, drops in internet fro ...

My cable box won’t power up

user_fddqhj — Wed, 07 Oct 2026 17:17:06 +0000

The box is completely dead and won’t power up

APPD $10 discount never came

user_97z8ow — Wed, 07 Oct 2026 17:12:50 +0000

After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discou ...

premier voice call to Yekaterinburg Russia

user_dti28a — Wed, 07 Oct 2026 16:59:25 +0000

I am an Xfinity voice premier customer in New Hampshire experiencing some type of routin ...

Transfer

user_pc20o6 — Wed, 07 Oct 2026 16:50:01 +0000

I’ve tried transferring from cricket to Xfinity and my phone is stuck in sos mode and wi ...

Is my case still open?

user_nfyz1n — Wed, 07 Oct 2026 16:49:23 +0000

Hello, I am requesting clarification regarding my Xfinity case. I have been trying to ...

Billing

user_fbxg3g — Wed, 07 Oct 2026 16:46:07 +0000

I was charged $70 in September, why am I being charged $100 in October?

Damaged House Box

dw_ — Wed, 07 Oct 2026 16:39:56 +0000

Non-customer reporting a damaged house box on my exterior wall. Need a Tech Ops ticket c ...

Email

user_0oocdp — Wed, 07 Oct 2026 16:39:46 +0000

Why is my email not loading new email?

I trying to pay my bill

user_9gmd8z — Wed, 07 Oct 2026 16:05:00 +0000

Having a hard time to pay Bill

Cancellation request not requested

user_9bef5x — Wed, 07 Oct 2026 15:57:08 +0000

I just received the email stating I requested a cancellation of my services which I neve ...

Verifying Identity

user_35ahpo — Wed, 07 Oct 2026 15:56:46 +0000

I was able to add and purchase a iPhone 18 Pro Max for my fiance. When I try to do the s ...

Property Damage Claim Unresolved for More Than 30 Days – $4,000+ in Damage

user_o4nhs2 — Wed, 07 Oct 2026 15:47:01 +0000

I'm looking for assistance escalating an unresolved Xfinity property damage claim in Dee ...

automatic payments

user_abziqr — Wed, 07 Oct 2026 15:35:35 +0000

How do I start the automatic monthly payment?

Letter of No Objection

user_wrzbde — Wed, 07 Oct 2026 15:17:33 +0000

Hello, I am trying to obtain a letter of No Objection from Xfinity for an encroachment p ...

I don't understand why my bill is so high

user_i2wgeu — Wed, 07 Oct 2026 15:09:02 +0000

I arranged a payment plan and now my services are shut off and it's saying I owe $1400, ...

how to delete secondary email accounts

user_byeiz4 — Wed, 07 Oct 2026 14:56:01 +0000

I have different @comcast.net email accounts that I created on my account that I use. Ho ...

Unable to retrieve accepted order or 60-month price-guarantee terms

user_2bfvzz — Wed, 07 Oct 2026 14:56:00 +0000

On October 1, I accepted an offer over the phone for a $65 monthly Internet service char ...

Property Damage

user_rjyvwe — Wed, 07 Oct 2026 14:54:30 +0000

I’m looking for help with property damage caused during an Xfinity installation. The in ...

Accounts are a mess

user_msozqs — Wed, 07 Oct 2026 14:43:18 +0000

I need help correcting a move that has resulted in multiple Xfinity Internet accounts, d ...

How to report Xfinity equipment issue on a utility pole?

Bondospecial — Wed, 07 Oct 2026 14:38:07 +0000

Hi, there is an Xfinity node on a utility pole near my house that has started making a l ...

Xfinity Mobile Number Still Locked After Multiple Unlock Requests

user_ficm50 — Wed, 07 Oct 2026 14:12:00 +0000

Hello Xfinity Support, I’m looking for help escalating an issue with unlocking my Xfinit ...

Broken junction box

user_5r3zje — Wed, 07 Oct 2026 13:36:38 +0000

Just moved into a new home and the junction box outside is Comcast and broken. Concerned ...

Payment plan

user_fgomau — Wed, 07 Oct 2026 13:24:45 +0000

I have been an Xfinity customer since 2017. I was offered a payment plan on my Xfinity s ...

NOW Internet Cancel Error: Something unexpected happened

user_t0zdyn — Wed, 07 Oct 2026 13:09:02 +0000

I keep trying to cancel before activation and get a $30 refund but the confirm button ke ...

Service Internet out for two days

user_46qasq — Wed, 07 Oct 2026 13:04:13 +0000

I already disconnected the modem and reconnected still not working I want a service tech ...

MoCA connected to Xfinity XB7 router kills my wired connection to my Windows 11 PC

Liss60 — Wed, 07 Oct 2026 13:00:56 +0000

Hi - My Xfinity gateway/router is in my home office upstairs, and the Xfinity extenders ...

Return item loss receipt

user_h7yjfr — Wed, 07 Oct 2026 12:54:04 +0000

I return your equipment through UPS around the beginning of September 2026 and I’ve lost ...

What do you have to do to get Comcast/xfinity to do anything correctly?

user_9kr534 — Wed, 07 Oct 2026 12:34:51 +0000

Huge billeg problems with our account that is definetly on COmcast end, and reps and sup ...

Are you working on getting a deal done with the Minnesota Wild?

user_b2qqln — Wed, 07 Oct 2026 12:20:15 +0000

Why am I paying a regional sports fee when I can't even watch any regional sports? This ...

My Massachusetts account to put on hold

user_s95zg6 — Wed, 07 Oct 2026 11:52:16 +0000

I am trying to put my Massachusetts account on seasonal. My Florida account keeps coming ...

Email password not accepted in my cellphoe or tablet. Same password works on laptop

sun47me1208 — Wed, 07 Oct 2026 11:00:06 +0000

When I try to get to my email in my cellphone a message pops up " sign in again There is ...

Need help getting on waitlist for tech appt - text number not working for me

user_7P — Wed, 07 Oct 2026 10:32:45 +0000

I have current Xfinity service. Moving to new construction community. 40+ offers from Xf ...

Request to remove address restriction.

user_604sap — Wed, 07 Oct 2026 10:19:08 +0000

Hi, I need help with a service-address restriction. I am trying to establish new Xfinity ...

Trying to pay my bill

jayfritsche — Wed, 07 Oct 2026 10:17:47 +0000

I am trying to pay my bill. Unfortunately, every time I try, I'm denied access because i ...

Started Unicast Maintenance Ranging - No Response received - T3 time-out (like so many others)

user_p6a178 — Wed, 07 Oct 2026 10:00:54 +0000

This problem seems to be more common than we know! This problem started a couple of mont ...

Trying to Pay bill [Edited]

user_c4545d — Wed, 07 Oct 2026 08:51:01 +0000

Won't let me pay my bill, is service out ? [Title Edited: "Personal Information"]

Credit check

user_zdkjr2 — Wed, 07 Oct 2026 07:30:48 +0000

I am having an issue with my credit check. I have been in chats for hours several phone ...

Experiencing major Packet loss within games but undetectable on packet loss detectors and Pc connection test

user_jdqkm4 — Wed, 07 Oct 2026 06:19:03 +0000

I am experiencing universal packet loss in online games. I have verified my local networ ...

cant connect

user_fzgz50 — Wed, 07 Oct 2026 05:37:06 +0000

i have moved to a new appartment. internet is not working

Autopay Discount Not Applied Changing Internet Plan

user_lo_ti — Wed, 07 Oct 2026 05:16:16 +0000

Hello, I switched internet plans and the autopay discount ($10/month) is not being appli ...

Formal Complaint Regarding Billing Customer Service Experience

user_pd0k9z — Wed, 07 Oct 2026 04:17:19 +0000

I had a very concerning customer service experience with an Xfinity billing representati ...

Executive review requested: Peacock benefit and NBC Sports California

user_sez6k7 — Wed, 07 Oct 2026 03:44:23 +0000

I have Xfinity Gigabit internet with Peacock Premium included. I want to add NBC Sports ...

Diamond status lost

user_yddh8z — Wed, 07 Oct 2026 03:42:16 +0000

My account was diamond status after years being your customer. Recently got Internet Ess ...

XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)

Casiopea400 — Wed, 07 Oct 2026 03:31:38 +0000

I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS ...

WiFi equipment

user_pecd3z — Wed, 07 Oct 2026 03:23:42 +0000

Order confirmation email received on Friday October 2nd and no other information has bee ...

Cancel Internet service through written support

user_1p8ibp — Wed, 07 Oct 2026 03:04:34 +0000

I no longer need my Xfinity Internet service and want to cancel it as soon as possible w ...

Billing

user_vl73l0 — Wed, 07 Oct 2026 02:59:24 +0000

I need an extension on my payment

Received 1st bill before I even received and activated gateway

user_yddh8z — Wed, 07 Oct 2026 02:58:55 +0000

Order placed for Internet but hadn’t received gateway after 10 days. Multiple calls and ...

Unable to watch local channels on xfinity streaming

user_07kiuj — Wed, 07 Oct 2026 02:28:59 +0000

Get this message: ‘to play video well, we’ll need to know where you are. Please turn on ...

Refund

user_jdzyg4 — Wed, 07 Oct 2026 02:22:15 +0000

My now Wi-Fi is not working I need my money back now

My bill

user_o9y9m5 — Wed, 07 Oct 2026 02:19:59 +0000

so basically I moved already and I got my new account set up at this new place but on th ...

Need assistance ordering a physical SIM for promotional free BYOD line (eSIM loop issue)

user_tvfbid — Wed, 07 Oct 2026 02:11:07 +0000

Hello, I am trying to claim the current promotional free BYOD (Bring Your Own Device) l ...

Intermittent Connection Loss

user_bby8c5 — Wed, 07 Oct 2026 02:04:20 +0000

I recently moved, only about two blocks away. Since then, I have experienced several (5- ...

Still Unable to Claim My Free Peacock Benefit After More Than a Month

user_9rly8p — Wed, 07 Oct 2026 01:55:51 +0000

I’m a Platinum Xfinity member, and I’ve been trying to claim the free Peacock Premium be ...

Change WiFi password

user_suqykf — Wed, 07 Oct 2026 01:46:16 +0000

I want to change my WiFi password.

Need serviceability ticket opened asap

user_bugkk6 — Wed, 07 Oct 2026 01:38:19 +0000

Hello, I am trying to sign up for residential Xfinity Internet at my new apartment, but ...

Worst ever customer service!

user_1o71nt — Wed, 07 Oct 2026 01:34:56 +0000

Xfinity didn’t disconnect our service when we asked, billed us $770, then cut it in half ...

CHRONIC internet outages

user_rlz8ij — Wed, 07 Oct 2026 01:34:30 +0000

For the past 3+ weeks, our internet has had DAILY outages for minutes to hours. Sometine ...

Internet Security Warning re security certificate cannot be verified

Javablood — Wed, 07 Oct 2026 01:32:53 +0000

Why do I keep getting this warning? Is it my server provider or Xfinity?

Recordings stopping mid playback with new box

user_cd51f6 — Wed, 07 Oct 2026 01:28:17 +0000

Recordings stopping mid playback with new box, have restarted multiple times

Severely corroded Xfinity pedestal needs replacement.

user_h79rsq — Wed, 07 Oct 2026 01:19:41 +0000

Hi, the Xfinity pedestal on my property is badly rusted, with holes right through the me ...

Xfinity contractor inappropriate behavior

user_2jnn10 — Wed, 07 Oct 2026 01:12:54 +0000

There was an Xfinity contractor behind my house today throwing trash underneath my everg ...

ESPN HD

user_afvsb3 — Wed, 07 Oct 2026 01:10:47 +0000

One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in ...

Transfer account to new person

user_2enbj9 — Wed, 07 Oct 2026 00:53:50 +0000

I recently moved out of my apartment and want to transfer the xfinity internet account t ...

Need help

user_1t80qm — Wed, 07 Oct 2026 00:52:30 +0000

I need immediate escalation to Executive Customer Relations. Multiple representatives mi ...

making a post so i can direct message to cancel internet

user_3fu0se — Wed, 07 Oct 2026 00:43:22 +0000

same as subject, i am filling this out because description needs to be 20 characters.

Property Damage

user_9bkehq — Wed, 07 Oct 2026 00:32:37 +0000

Hello, Xfinity recently installed a new underground cable line at my property. During t ...

Not a question. Notification to Xfinity Team that the Test portion is broken

user_zwe4nj — Wed, 07 Oct 2026 00:32:11 +0000

Not a question. Notification to Xfinity Team that the Test portion is broken again. It a ...

I scheduled my Xfinity service to be canceled today, 10/6/26, but my account says I’m being billed for the end of this month

user_jtlv9596 — Wed, 07 Oct 2026 00:27:59 +0000

I talked with Xfinity support and scheduled my service to be canceled today, 10/6/2026, ...

Phone not unlocking despite assurances that it is unlocked

user_8r599y — Wed, 07 Oct 2026 00:24:57 +0000

Xfinity insists my phone is unlocked on their end, but it remains locked. Tried reset an ...

Stream Store

wheeler2787 — Wed, 07 Oct 2026 00:24:57 +0000

What is stream store entertainment?

Transfer Xfinity account ownership to my roommate

user_u85mqm — Wed, 07 Oct 2026 00:14:50 +0000

I'm the current account holder for Xfinity Internet at my address, but I have moved out. ...

Xfinity Mobile Free Line Activation

user_qgqn76 — Tue, 06 Oct 2026 23:43:36 +0000

I am an existing Xfinity Internet customer, and my account currently shows the “Claim yo ...

Xfinity Mobile Account Restoration

bocceballer — Tue, 06 Oct 2026 23:40:59 +0000

My son was traveling overseas this summer and I was advised by an xfinity agent that we ...

Returning gateway once upgraded

user_moe2vf — Tue, 06 Oct 2026 23:19:27 +0000

I cannot return gateway to store,I live nowhere near one. Medical issue don't allow me t ...

Xfinity erroneously sent my contact information to a debt collection agency (Sequium Asset Solutions, LLC) for an account that is not mine

user_4reavn — Tue, 06 Oct 2026 23:15:15 +0000

About 2 and half years ago when I moved and set up Xfinity internet service at my new pl ...

Emails going to trash rather than inbox

Dvmaxam — Tue, 06 Oct 2026 23:12:46 +0000

My emails are going to trash file rather than to inbox

Change of ownership

user_lkw08n — Tue, 06 Oct 2026 23:10:43 +0000

I would like to transfer the ownership of my Xfinity internet account to another person

Sporadic internet drops.

user_7ad77c — Tue, 06 Oct 2026 23:05:04 +0000

My Arris S33 is experiencing repeated DOCSIS connectivity failures since I received my n ...

Merged account without concent

user_6gjf96 — Tue, 06 Oct 2026 23:00:03 +0000

On 8/24/26, my son and I visited an Xfinity store. In front of the sales representative, ...

Representative Service Complaint

xtian107 — Tue, 06 Oct 2026 22:50:23 +0000

I wanted to complain about your representative, “Carla” Who I Had the unpleasant misfort ...

Drop / point of entry relocation

user_kkaka8 — Tue, 06 Oct 2026 22:45:49 +0000

Hi — I need a drop relocation survey at my current service address (not a move). We a ...

Canceled service without permission

user_nedhx8 — Tue, 06 Oct 2026 22:43:49 +0000

I signed up for the $50/Month (with autopay) 1-Gig internet plan locked for 5 years pric ...

Upgrade

user_zwbczm — Tue, 06 Oct 2026 22:43:42 +0000

I was sent an email to upgrade

internet

user_0t88ya — Tue, 06 Oct 2026 22:24:32 +0000

network has been disconnected since Monday morning

Free mobile service for one year

user_yhwsxt — Tue, 06 Oct 2026 22:22:39 +0000

I would like to activate the free mobile line for one year, but I don’t have a device

I added Stream Saver, can I cancel non-Xfinity Nexflix now?

user_g596bs — Tue, 06 Oct 2026 22:06:28 +0000

I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was pay ...

Lost tv box

user_o3uc50 — Tue, 06 Oct 2026 22:06:10 +0000

I lost the tv box that’s not active but I’m still getting charged monthly for awhile now ...

Scam call?

user_1hxdrg — Tue, 06 Oct 2026 22:04:30 +0000

I just received this phone call. Here is the transcript. is it legitimate or a scam [ ...

Poor service at my home

user_orpwc4 — Tue, 06 Oct 2026 21:59:52 +0000

I have had 4 tech, come to my home, 3 box replacements, 2 to 10 alert a day advising out ...

Shipment

user_w03dt5 — Tue, 06 Oct 2026 21:59:17 +0000

recently ordered Xfinity Internet for my new apartment. I can successfully sign into my ...

FOX channel for NFL games

user_nzm4ps — Tue, 06 Oct 2026 21:55:44 +0000

Every Sunday there is an issue with the NFL games freezing up throughout the game. It on ...

Charged for Service never had!!!

user_fhkiw8 — Tue, 06 Oct 2026 21:53:59 +0000

This is a scam. In 2025 I had Internet and TV service with Xfinity by Comcast, I was off ...

FTTH construction in Westborough — when will it be available?

user_pmghku — Tue, 06 Oct 2026 21:51:53 +0000

Hey, I’m in Westborough in South San Francisco and noticed Comcast has been doing a b ...

Formal Complaint Regarding Incorrect Changes Made to My Xfinity Service

user_i7m49k — Tue, 06 Oct 2026 21:45:52 +0000

Me dirijo a ustedes para informar formalmente sobre un problema grave relacionado con la ...

WiFi Details not displaying in Xfinity App

user_7oqw7y — Tue, 06 Oct 2026 21:41:38 +0000

I cannot get to my Xfinity Gateway to see details of my network (used to access http://10 ...

XFi Complete Add-On charge - What is that for?

user_5xtljz — Tue, 06 Oct 2026 21:29:04 +0000

What is the XFi complete add-on charge for?

Add Xfinity Stream App to PlayStation 5 and PlayStation 4

ComeFLOWwithRICH — Tue, 06 Oct 2026 21:26:33 +0000

I’d like to suggest that Xfinity bring the Xfinity Stream app to the PlayStation Store f ...

Trying to Resolve issue with 100 dollar Technician Fee on my bill

goldfinch645 — Tue, 06 Oct 2026 21:25:42 +0000

Hello, nobody seems to be able to help me via the phone, and they are just brushing me o ...

Incorrect service address on review order page

user_svo0s5 — Tue, 06 Oct 2026 21:18:02 +0000

Hey I am moving and trying put in for an order for an internet plan. The problem is in t ...

They promised me credit and I didn't get it

user_m5g1ot — Tue, 06 Oct 2026 21:17:40 +0000

Help me with my bill

Promotional VISA Debit validity

user_NVS — Tue, 06 Oct 2026 21:13:08 +0000

Hi My promotional visa debit card validity expired last week. can I request a new card. ...

iPhone 18 pro max silver replacement phone

user_yzee2y — Tue, 06 Oct 2026 21:10:01 +0000

Where is my replacement phone that I ordered to replace [Edited: "Personal Information"] ...

Outbound caller name (CNAM) shows another person's name on one of three lines ported from Verizon

user_iynvna — Tue, 06 Oct 2026 21:05:49 +0000

I have spoken to Xfinity support via phone about this in the past but nothing has been r ...

Repeated efforts to pay my deceased husband's final bill.

user_2s3k5t — Tue, 06 Oct 2026 20:59:20 +0000

My husband set it up at an assisted living location, I think. Help!

Answers to billing

user_hhtzr6 — Tue, 06 Oct 2026 20:53:50 +0000

My bill is wrong, it’s supposed to be less than the previous month because I changed it ...

Honoring mobile credits agreement for new iPhones purchased

user_mc6map — Tue, 06 Oct 2026 20:48:38 +0000

Xfinity Senior Management, In April 2026, I was advised that switching my four mobile ph ...

Please cancel my services

user_n5ihw0 — Tue, 06 Oct 2026 20:44:41 +0000

I would like to cancel my servies, I am moving and already have a plan with another prov ...

I need a service disconnect order and clearing confirmation letter

user_j6y90y — Tue, 06 Oct 2026 20:44:07 +0000

I have repeatedly requested this with no help fro chat, phone call or in person at the s ...

Returning a phone

user_c64g2b — Tue, 06 Oct 2026 20:36:21 +0000

Why am I getting an email to download the return label when I already sent the galaxy ph ...

I need help with customer service.

user_12602e — Tue, 06 Oct 2026 20:27:12 +0000

I have basic customer service questions. The app is not programmed to help. Texting is j ...

Promised a $100 Credit, Still Charged Anyway

Bli_x13 — Tue, 06 Oct 2026 20:22:49 +0000

I’m extremely frustrated with my experience with Xfinity. My normal bill is around $100, ...

CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.

user_441c4f — Tue, 06 Oct 2026 20:20:36 +0000

Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but ...

Issues with trying to make payment

user_88gzgu — Tue, 06 Oct 2026 20:19:39 +0000

Every time I try and make a payment it's asks for verification code that I get through t ...

Accidentally enabled Bridge mode and can’t disable it

user_n0hiev — Tue, 06 Oct 2026 20:13:27 +0000

I accidentally enabled bridge mode and now my router won’t work. I tried to schedule a t ...

sports channels

user_a7azmf — Tue, 06 Oct 2026 20:02:57 +0000

yesterday I added ESPN+… ESPN and NESN And I have not been able to get into one of them ...

Call guard issues

user_lagi5i — Tue, 06 Oct 2026 20:00:18 +0000

Hi. I have a plan that gives me access to Xfinity call guard. I used to have access to t ...

email login

user_letsvote — Tue, 06 Oct 2026 19:58:09 +0000

I keep trying to find the email login page for my new comcast.net email account. When I ...

Bill pay

user_o1y0h5 — Tue, 06 Oct 2026 19:55:43 +0000

I was looking to see if I can get a 2-4 week extension?

wireless head phones stopped working after cable box replaced

user_2r68rd — Tue, 06 Oct 2026 19:53:05 +0000

I replaced a dead cable box and programed (on screen) the new remote it came with. I hav ...

Account

user_8414ws — Tue, 06 Oct 2026 19:30:48 +0000

Why am I getting sent to collections

Cámara

user_ssg0nx — Tue, 06 Oct 2026 19:22:04 +0000

Tengo mi cámara pero no me funciona fuera de casa me funciona solo con wifi

Samsung S21 FE software update

user_lj12ja — Tue, 06 Oct 2026 19:21:40 +0000

Samsung has stopped supporting the S21, however, the S21 FE has a different cadence and ...

I Cut a Wire, App shows outage - map is only my house, This Blocks me from Support

user_pc124l — Tue, 06 Oct 2026 19:21:33 +0000

I cut a wire while digging so i have an outage. AI powered Chat and phone block me from ...

Is the XB9 modem available

LFMOLINA54 — Tue, 06 Oct 2026 19:20:53 +0000

I have an XB8 and keeps disconecting my WiFi at home an at lid 3 or 4 times a week resta ...

Can’t talk to an agent during an outage

user_pc124l — Tue, 06 Oct 2026 19:13:59 +0000

The wire to my house was cut. Trying to get phone or chat support just comes back "there ...

Swapped boxes

user_b2z26u — Tue, 06 Oct 2026 19:13:30 +0000

I switched out my box and it’s not working

Internet order arriving too early

user_kq2kj8 — Tue, 06 Oct 2026 19:13:21 +0000

I requested internet 10/12. My order is now arriving tomorrow 10/7. I will not be moved ...

Tech support

user_phmtqj — Tue, 06 Oct 2026 19:10:41 +0000

I've checked the connections, but still no signal. The secondary box. Please help!

I reeived an phone call that informed me the current discount on my bill is being discontinued. Please verify if in fact this is true.

user_gll1qc — Tue, 06 Oct 2026 19:07:02 +0000

Current account terms. Please verify

No connection

Leopard246 — Tue, 06 Oct 2026 19:06:38 +0000

My Wi-Fi will not connect

Signal to 2nd box

user_phmtqj — Tue, 06 Oct 2026 19:04:54 +0000

I've checked the connections, but still no signal

How do I set up Shield Select?

Xfinity Support — Tue, 06 Oct 2026 19:04:48 +0000

Quick answer

Executive Escalation Request – Two Undelivered iPhones / Closed FedEx Claim / Incorrect Claim Classification

murphzy — Tue, 06 Oct 2026 18:49:13 +0000

I am requesting an executive-level review of an unresolved Xfinity Mobile order involvin ...

Xfinity Can’t Find My Mobile Account?

user_78gc5u — Tue, 06 Oct 2026 18:39:50 +0000

I have Xfinity mobile. My phone works. I use it everyday. I moved & transferred my se ...

Cancel Xfinity Service

user_8cuw98 — Tue, 06 Oct 2026 18:30:37 +0000

I would like an associate on this forum to assist me with canceling my Xfinity service. ...

Xfinity support

user_66to80 — Tue, 06 Oct 2026 18:29:19 +0000

I and requesting a escalation to the executive customer relations team regarding an unre ...

Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage

user_qtdacn — Tue, 06 Oct 2026 18:18:32 +0000

Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house ...

Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo

user_absq9k — Tue, 06 Oct 2026 18:17:51 +0000

Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail ...

My balance

user_qdt2l9 — Tue, 06 Oct 2026 18:15:08 +0000

I need my balance on my account for my I phone 17

About to leave Xfinity for good

user_5cu2sd — Tue, 06 Oct 2026 17:36:05 +0000

So I ordered an iPad Pro 13 m5 through the Xfinity assistant with a live rep twice. Both ...

First Name Inconsistency

user_d0xnkn — Tue, 06 Oct 2026 17:21:55 +0000

I need the first name on my account bill to be my actual first name. My online account i ...

Lost equipmey

user_tiirt8 — Tue, 06 Oct 2026 17:20:15 +0000

Hello, I do not have the TV box to return because it got lost in my move. When I turned ...

Home shield

user_ynxbzk — Tue, 06 Oct 2026 17:16:38 +0000

it won’t let me add the Home shield to my account for $15 a month

Payment arrangements

user_u79mqq — Tue, 06 Oct 2026 17:11:17 +0000

Set up payment arrangements

My package

user_817siz — Tue, 06 Oct 2026 17:01:58 +0000

How can i change my delivery address be cause my parents going to be out ot town when th ...

Cancel Services

user_eu5txo — Tue, 06 Oct 2026 16:58:35 +0000

I moved this summer to an area that does not have Xfinity as an ISP. I have been trying ...

Ubiquiti Dream Machine frequently reports ISP outages and client is losing connection daily

sos_sf — Tue, 06 Oct 2026 16:54:35 +0000

I am an IT consultant and have a client who experiences daily drops and stuttering, part ...

Cancel billing after move to europe

user_1afirx — Tue, 06 Oct 2026 16:51:32 +0000

Hello, i moved out of USA, therefore not possible to cancel phone, i wore here last mont ...

Missing gateway

user_wai6hi — Tue, 06 Oct 2026 16:47:10 +0000

Need Spanish, missing gateway

Formal complaint regarding supervisor intentionally disconnecting call — requesting corporate escalation.

user_mskbu6 — Tue, 06 Oct 2026 16:40:22 +0000

I am requesting a formal escalation to Executive Customer Relations regarding the conduc ...

Netflix payment issues

goosebumps — Tue, 06 Oct 2026 16:27:08 +0000

Chatted with a tech and two in-store techs, and Netflix is still waiting for a payment. ...

What's my current balance on my account?

user_tidnjw — Tue, 06 Oct 2026 16:19:44 +0000

What's my current balance of my account?

Xfinity Unauthorized Charge to my Debit Card

user_fumpyf — Tue, 06 Oct 2026 16:19:27 +0000

Impossible to get in touch with an agent to resolve a simple matter. I called and spoke ...

Cancel Services

user_yftpjg — Tue, 06 Oct 2026 16:01:44 +0000

I need to cancel my Xfinity service. The earliest callback I'm being offered is still se ...

Move in ready modem

user_70vvmu — Tue, 06 Oct 2026 15:45:33 +0000

so my building charges me $65 a month for Internet already and there was a modem already ...

Being double billed and harassed

user_don2rv — Tue, 06 Oct 2026 15:45:20 +0000

I’ve been double billed by Comcast since January 2026, cancelled my service in July and ...

I want to speak to a live agent. The Chat Bot can't help me.

user_s39xtk — Tue, 06 Oct 2026 15:45:11 +0000

I'm trying to get information regarding senior plans for my mobile. I spent a while on t ...

Complaint Regarding Unexpected Charges and Request for Refund

user_wylt57 — Tue, 06 Oct 2026 15:41:53 +0000

Dear Xfinity Customer Relations Team, I am writing to formally express my frustration wi ...

Promotion on free phone

mgarcia_13 — Tue, 06 Oct 2026 15:36:38 +0000

I was sold this promotion deal with a free Xfinity mobile phone for a year with an extra ...

So annoying- why doesnt my network get switched back

user_sjisyf — Tue, 06 Oct 2026 15:35:37 +0000

Why does my wireless connection switch to Xfinity network sometimes specifically overnig ...

Recurring neighborhood-wide internet outages — requesting escalation

user_wukl1b — Tue, 06 Oct 2026 15:23:18 +0000

We have experienced recurring Xfinity internet outages since moving into our home in the ...

Drop Line Request

user_3z1iwz — Tue, 06 Oct 2026 15:21:44 +0000

Dear Comcast/Xfinity Team, I am writing to request immediate assistance with an outstand ...

Laptop connection

user_y4w8om — Tue, 06 Oct 2026 15:16:37 +0000

Hi. My laptop doesn't work with wifi connection. Please let me know how can contact wifi ...

cancel service

user_gs7yet — Tue, 06 Oct 2026 15:09:23 +0000

I have been trying to cancel my service, as I have lost my job and it is too expensive.

free phone line for 1 year offer

user_0yshb6 — Tue, 06 Oct 2026 14:51:43 +0000

October 18, 2026 COMCAST ATTN: Legal Department / Arbitration 1701 John F. Kenned ...

“Your trade-in was cancelled” before phone delivery

user_9fhmkb — Tue, 06 Oct 2026 14:46:32 +0000

Ordered an 18 Pro for my wife on Friday October 2nd. Was quoted a price/monthly payment ...

Error tvapp-00209 after changing channel lineup

NoNoBadPuppy — Tue, 06 Oct 2026 14:36:44 +0000

Recently had to make changes due to promotional ricing ended on my account. After the ch ...

Internet Essentials - selected wrong speed / $ during application

user_8jdhsv — Tue, 06 Oct 2026 14:32:10 +0000

I just applied for Internet Essentials and could swear I selected $14.95 plan in the 1st ...

Need help with cancellation

user_7rk91r — Tue, 06 Oct 2026 14:24:22 +0000

Hi - I need to cancel my services as I am using my partners now, but I am unable to take ...

Cable Card Pairing

Gcrackr1 — Tue, 06 Oct 2026 14:23:47 +0000

Called tech support on 10/05/26 to get my cable carded paired after swapping out the har ...

Payment method

user_9n4p55 — Tue, 06 Oct 2026 14:23:31 +0000

I am having an issue adding a new payment method

I do not have a hard line.

user_rp6he8 — Tue, 06 Oct 2026 14:22:22 +0000

I do not have a hard line.

Administrative error on my account

digipix — Tue, 06 Oct 2026 14:19:23 +0000

I need to be contacted byExecutive Customer Relations regarding an administrative error ...

Why do new customers get great deals why existing customers only have their prices go up?

smh254 — Tue, 06 Oct 2026 14:15:38 +0000

No wonder Xfinity is shedding tens of thousands of customers a month. My monthly interne ...

Billing Error that needs corrected

user_qbayk1 — Tue, 06 Oct 2026 14:14:41 +0000

Dear Xfinity Administration, I have been attempting to get my billing corrected for ove ...

Existing Customer - 1 Gig Promotional Pricing

gyee23 — Tue, 06 Oct 2026 14:09:27 +0000

Hi, I’m an existing Xfinity Internet customer and I’m currently looking at 1 Gig service ...

Need live chat support

user_vxku6d — Tue, 06 Oct 2026 14:01:52 +0000

my wife and I both ported our phones from AT&T and got them set up and they were working ...

would like a new XR11 remote control please

thegr8rambino — Tue, 06 Oct 2026 13:52:15 +0000

I'd like to request an XR11-V3-UTU specifically. I don't want an XR15 or XR2. Could an X ...

Line exposed

user_fg7df0 — Tue, 06 Oct 2026 13:42:46 +0000

I had some work done on my driveway and while that work was being completed the cable li ...

My Bill

user_76aupf — Tue, 06 Oct 2026 13:39:10 +0000

My bill almost doubled this month. How can I get that reversed and the rate I had before ...

Phone bill

user_v70vc0 — Tue, 06 Oct 2026 13:18:18 +0000

I canceled my account with Xfinity in AUGUST, why am I still getting billed? And why doe ...

Change shipment

user_iealxn — Tue, 06 Oct 2026 12:36:09 +0000

I would like to change a shipment of new equipment to in-store pick-up

New construction home incorrectly marked unserviceable — neighbors have Xfinity

user_om5ola — Tue, 06 Oct 2026 12:27:11 +0000

My new-construction home has been marked non-serviceable even though neighboring homes o ...

Third Party Contractor Property Damage

user_owhpxq — Tue, 06 Oct 2026 12:16:46 +0000

Xfinity, One of your contractors, MasTec Utility Services, caused damage to my driveway ...

xfinity support

user_ed5e88 — Tue, 06 Oct 2026 12:07:14 +0000

Please remove the One-time Charge on my bill as your Xfinity Assistant sent me three tv ...

My mobile line

user_mfetf9 — Tue, 06 Oct 2026 12:04:11 +0000

Will my mobile service be okay until Thursday

Multiview not working.

user_w65rqi — Tue, 06 Oct 2026 11:52:59 +0000

I have only seen this Multiview feature work once, during the NCAA basketball tournament ...

Lost Equipment

user_s1e880 — Tue, 06 Oct 2026 11:40:05 +0000

Hi, we ended our Xfinity service and returned our router but keep getting messages about ...

Guest network

user_pyukwi — Tue, 06 Oct 2026 11:03:40 +0000

How do I set a guest network?

Monthly bill

TYLER2 — Tue, 06 Oct 2026 10:23:22 +0000

I have been with xfinity for years and years, but the cost is ridiculous. I need to lowe ...

Xfinity nightly gateway reboots for Xfinity Pro accounts

user_a83366 — Tue, 06 Oct 2026 09:52:33 +0000

I need to understand why your doing nightly gateway reboots, and if this is going to con ...

Billing lies

user_f891bd — Tue, 06 Oct 2026 09:33:41 +0000

I spoke with a Customer Service representative and two months ago and he told me "Becaus ...

why do I have to use the xfinity app to enable DMZ and port forwarding

WPSJr — Tue, 06 Oct 2026 07:42:19 +0000

When will we be able to do advanced functions in the XER10 admin page. I don't like clic ...

Internet speed

user_yjp66k — Tue, 06 Oct 2026 07:27:46 +0000

I upgraded to 500 mbps but my speed hasn’t changed.

undisclosed $125 deposit

jovillegas97 — Tue, 06 Oct 2026 07:18:34 +0000

I signed up online and enrolled in Autopay via ACH and Paperless billing. My receipt men ...

Over Charged by Xfinity

user_yl437d — Tue, 06 Oct 2026 06:55:56 +0000

I moved recently. I called Xfinity in August and said I would be moving, they said to ke ...

Assurant replaced unlocked BYOD iPhone with one that’s locked. Please help

user_ad57q5 — Tue, 06 Oct 2026 06:29:37 +0000

My original unlocked iPhone 17 pro was purchased from Apple and was a BYOD on Xfinity’s ...

XG1v4 Cable Box

lukasm25 — Tue, 06 Oct 2026 05:37:31 +0000

I’m making this post since I have seen that some others had some luck on here regarding ...

Upload speed keeps dropping every couple of days

user_xzdp64 — Tue, 06 Oct 2026 05:13:24 +0000

Hello, I am tracking a chronic upstream mid-split profile drop issue on my account and ...

High Amount of Uncorrectable Errors in my Home Wifi

GarLili — Tue, 06 Oct 2026 05:10:51 +0000

I’m experiencing intermittent packet loss and major lag spikes on a wired Ethernet conne ...

Remove precious trusted devices signed into main ID

user_p7cjb5 — Tue, 06 Oct 2026 04:53:02 +0000

I am the Primary Account Holder. An unauthorized user on my phone plan previously logged ...

Account Cancellation

user_zvlwkc — Tue, 06 Oct 2026 04:32:34 +0000

My service was disconnected by someone else without my consent. I was going to transfer ...

Rediculous delivery time, rude delivery driver

user_ic2y2j — Tue, 06 Oct 2026 03:48:27 +0000

I haven't tried anything already because i cant get a support email to message. The driv ...

power cord and coax

ircreative — Tue, 06 Oct 2026 03:23:28 +0000

I was sent a power cord that doesn't fit my wifi gateway so I can't set it up. Also how ...

Install

AppletonSt814 — Tue, 06 Oct 2026 03:07:33 +0000

I just received my box. Question will it still work without a wall jack

Need service at my new construction home

user_39n8rx — Tue, 06 Oct 2026 03:05:42 +0000

I have been going back and forth with Xfinity since early August about getting service a ...

Early Charge/Xfinity lying about refund

user_440ig6 — Tue, 06 Oct 2026 02:41:09 +0000

In the beginning of August, I ordered an XfinityNOW plan. 2 days later the shipping info ...

Credit $150

user_z5qvtp — Tue, 06 Oct 2026 02:33:14 +0000

I return my equipment from my old address. A few hours later I check my email and it sai ...

Netflix plans

user_j4vze6 — Tue, 06 Oct 2026 02:19:30 +0000

I was paying for Netflix standard with ads and at one point xfinity gave me an upgrade t ...

Fire Stick no longer support Stream? Error message

user_uyjdkj — Tue, 06 Oct 2026 02:14:54 +0000

I’m having the current Fire TV location-services issue with Xfinity Stream. I have an Am ...

Free xfinity plus for 1 year plan

user_3adex9 — Tue, 06 Oct 2026 02:03:29 +0000

I have xfinity wifi and on the app it says that I can get my first line free for a year. ...

"Unreturned" Equipment Charge

user_f1w8t1 — Tue, 06 Oct 2026 01:59:08 +0000

I received a bill in the mail today stating that my equipment for my old account was unr ...

2nd request: Advanced network/provisioning support

chillman65 — Tue, 06 Oct 2026 01:54:44 +0000

I need this escalated to Xfinity Mobile advanced network/provisioning support. This is n ...

I’m trying to cancel my xfinity service.

user_484h6k — Tue, 06 Oct 2026 01:49:34 +0000

I’ve looked everywhere and can’t find a number to call or a link anywhere to cancel my s ...

My prepaid WiFi NOW service has been down for a weeek

user_zv15fu — Tue, 06 Oct 2026 01:48:32 +0000

Please help me!! My prepaid WiFi on [Edited: Personal Information

CODA56 upload capped at ~40 Mbps on 300/100 plan — possible bootfile/provisioning issue

user_j9sy46 — Tue, 06 Oct 2026 01:41:14 +0000

Hello, I recently replaced my old Netgear CM500 with a Hitron CODA56. My Plans shows ...

I have set up my iPhone with the new Yahoo server - I cannot send an email to myself - it thinks my own email is invalid

Charade — Tue, 06 Oct 2026 01:31:51 +0000

I cannot seem to send myself an email from my iPhone Mail app ever since my comcast emai ...

DVR Doesn't Allow Rewind or Fast Forward

jdawg90 — Tue, 06 Oct 2026 01:24:21 +0000

I DVR'd Monday Night Football and the meter that shows how far into the game we are is a ...

Please flush or refresh the stale DNS cache entry on your network resolvers

user_h9ekg4 — Tue, 06 Oct 2026 01:15:59 +0000

My website's primary domain was recently switched, and all xfinity users, including chat ...

Package never received!!!

user_54z1yd — Tue, 06 Oct 2026 00:56:23 +0000

“I never received the Xfinity equipment. An unrelated package was delivered to my home, ...

Hanging up is there answer

user_kerj5q — Tue, 06 Oct 2026 00:46:24 +0000

I have been in the phone w them 5 times today! One of their representatives changed my p ...

Question

user_j0beng — Tue, 06 Oct 2026 00:44:24 +0000

Why is it that Xfinity is one of the largest companies, charge a fortune for service but ...

Bill

user_p6yugd — Tue, 06 Oct 2026 00:27:25 +0000

What is my cut off date I can’t pay until tomorrow night

replace battery warning not resetting

pjnanook — Tue, 06 Oct 2026 00:20:43 +0000

I changed batteries in two of my door sensors. The low battery warning does not clear. O ...

New construction

user_md5k03 — Tue, 06 Oct 2026 00:19:05 +0000

Hello, I just bought a new construction home, and I need to get xfinity connection wired ...

Gigabit x10 serviceability check

user_d9llkg — Tue, 06 Oct 2026 00:13:04 +0000

Please reach out. Hoping to get this service at my homd

platinum peacock

user_tki8iu — Mon, 05 Oct 2026 23:26:32 +0000

I'm trying to activate Peacock Premium since I am an Xfinity Platinum member, but this d ...

MS Outlook will not sync with new Yahoo email - PLEASE switch me back

user_lsmjxv — Mon, 05 Oct 2026 23:20:41 +0000

I am attempting to update outlook on my desktop with the new settings for yahoo, and eve ...

Incorrect charges after seasonal hold and cancellation

user_hdnrgb — Mon, 05 Oct 2026 23:17:14 +0000

I'm hoping someone from Xfinity can review the final bill on my elderly mother's account ...

Intermittent DOCSIS loss of sync / T3 timeouts causing severe packet loss

user_n6ty8n — Mon, 05 Oct 2026 23:06:26 +0000

I’m experiencing intermittent Internet failures where connectivity slows to a crawl or e ...

Autopay

user_c496ls — Mon, 05 Oct 2026 22:59:18 +0000

Trying to change credit card information for autopay but kept getting this message: You ...

xr15 code for Amazon fire tv 4k k24ne5

user_9q3cfj — Mon, 05 Oct 2026 22:50:32 +0000

I am looking for the correct code for an xr15 remote to use all the remote features with ...

I have the $10 unlimited pass for Xfinity Wi-Fi just for the hot spots I can't get a to talk to anybody I need help

Mitivi071 — Mon, 05 Oct 2026 22:49:56 +0000

I paid for the hotspot reluctantly again this month due to spotty coverage and unstable ...

Change of address

miguy01 — Mon, 05 Oct 2026 22:47:43 +0000

How do I change my address?

Router

user_ucbed5 — Mon, 05 Oct 2026 22:47:07 +0000

My router is 6years old can I get a free upgrade ?

Xfinity Stream Not Working on Roku

user_bg5s4i — Mon, 05 Oct 2026 22:27:13 +0000

I’ve done all of the troubleshooting from here (reset gateway, deleted app, reinstalled, ...

error check input and power source

user_ff698h — Mon, 05 Oct 2026 22:24:17 +0000

when we watch streaming show and go back to xfinity/cast TV the error "Check input sourc ...

Phone “Stolen” During Delivery

user_k3r6f4 — Mon, 05 Oct 2026 21:57:05 +0000

My wife and I ordered 2 iPhone 18 pro max phones on Wednesday 9/30. The phones were ship ...

Wifi outage in beaufort South carolina

user_dd1x5r — Mon, 05 Oct 2026 21:56:43 +0000

Ive had a wifi outage in my area all day. When will it be back?

Appointment

user_lxwvkf — Mon, 05 Oct 2026 21:40:48 +0000

I wanted to know if the worker came by my property yet. My appointment is from 1pm and 3 ...

Expired Xfinity Gift Card

user_5euuhq — Mon, 05 Oct 2026 21:40:28 +0000

Hello, my $100 Xfinity gift card expired and I had not used the card for a single transa ...

Email

user_nthzd3 — Mon, 05 Oct 2026 21:29:15 +0000

I would like to return to Xfinity email. I do not like yahoo. Please let me know how to ...

I am looking for help in provisioning my ONT to accept my customer owned router.

user_dx9k1a — Mon, 05 Oct 2026 21:27:26 +0000

Hello and good afternoon. I am just looking for some clarification about getting my ONT ...

Unexpected 100% Bill Increase Despite Being Promised a Stable Monthly Rate

user_1c996c — Mon, 05 Oct 2026 21:16:38 +0000

Hello, I signed up for a no-contract 300 Mbps internet plan for $42.98/month. The prima ...

bill received after account cacnellation

Anon1566961 — Mon, 05 Oct 2026 21:04:25 +0000

I cancelled my account on the phone on sept 30th, the customer service person told me to ...

Help

user_m9usr5 — Mon, 05 Oct 2026 21:02:05 +0000

I have been trying to get my statements corrected for the agreement that I made. After h ...

Xb10

user_yr2xlb — Mon, 05 Oct 2026 21:01:39 +0000

Looking to get the xb10 My Internet has been acting really weird with the xb8

2nd largest co.

user_n04dus — Mon, 05 Oct 2026 20:58:39 +0000

Just got off the phone after 3hrs go the same runaround as I did 2mo ago. First someone ...

Was told Same day shipping yet I have not heard anything about it being shipped yet

user_nmfi0n — Mon, 05 Oct 2026 20:55:16 +0000

I set up my services for my new apartment and the man on the phone GUARENTEED me same da ...

Cc lagging on freeform. Both x1 box and stream app

nearlyoutd8d — Mon, 05 Oct 2026 20:45:26 +0000

The CC track is several seconds behind on both the X1 box and the streaming app for the ...

OMG my cable is so up I was lied to so many times and I can't get it fixed! [Edited]

user_qmd343 — Mon, 05 Oct 2026 20:45:17 +0000

An Xfinity representative told me they could lower my bill and not change any channels. ...

Upgrading

user_sn8kul — Mon, 05 Oct 2026 20:43:03 +0000

I have been a customer( Platinum) for 8-10 year's. I have cable, Internet and mobile. I ...

I can't change payment method.

user_gg3btg — Mon, 05 Oct 2026 20:42:33 +0000

I need assistance with an unresolved account/payment issue that frontline customer servi ...

i would like my refund issued as a check

user_xn7fyy — Mon, 05 Oct 2026 20:38:15 +0000

i don't want a card. i don't want to go 100 rounds with a chatbot and i don't know how t ...

Trade in

user_7cvhst — Mon, 05 Oct 2026 20:37:16 +0000

My phone was denied as unreliable for trade in and now it's trying to make me pay two ph ...

How to pair remote

user_o0qjrk — Mon, 05 Oct 2026 20:29:16 +0000

Volume and power buttons work but the channel button and voice don't work

Help retrieving deleted text messages

user_ka5tut — Mon, 05 Oct 2026 20:25:27 +0000

I just transferred my cellphone service from Verizon to Xfinity and my text messages are ...

Paying wifi bill

user_yhzt3y — Mon, 05 Oct 2026 20:22:53 +0000

I paid my wifi bill already and it’s saying i didn’t. i need my wifi turned back on

Cancel Xfinity Mobile Services

user_afd560 — Mon, 05 Oct 2026 20:20:29 +0000

I have attempted to cancel my Xfinity Mobile service three times by calling the number p ...

Trouble with spending email out

user_gjhar2 — Mon, 05 Oct 2026 20:19:24 +0000

Cannot send email out

I want to change back to my original Comcast email site

user_i6hdg8 — Mon, 05 Oct 2026 20:17:14 +0000

I do not like the current Yahoo format. Is there anyway I can go back to the original Co ...

demolition letter

coastwind — Mon, 05 Oct 2026 20:06:53 +0000

I am the Contractor/Owner of record and require a letter of abandonment of the one under ...

delayed shipment never completed

user_o0beqb — Mon, 05 Oct 2026 19:45:13 +0000

i completed my account set up 2-3 weeks ago for a 10/1 start. i’m in my new apartment no ...

No tv service

user_oq1bfs — Mon, 05 Oct 2026 19:30:59 +0000

I’m getting a message saying, sorry we’re having trouble connecting. All channels. resta ...

Have a new carrier..

user_jtc1 — Mon, 05 Oct 2026 19:30:20 +0000

Where do I find the port out pin

need to replace box in my front yard

user_fadc2f — Mon, 05 Oct 2026 19:17:30 +0000

The green xfinity junction bos is broken and exposed. It is a hazard. PLease replace it. ...

Unreturnable Equipment Fee

user_jeuw9u — Mon, 05 Oct 2026 19:14:13 +0000

I ended my service with Xfinity, but I am unable to return my equipment due to not havin ...

Washington Capitals & NHL Center Ice

bdfuhr01 — Mon, 05 Oct 2026 19:14:13 +0000

I live in south-central Pennsylvania and am a Washington Capitals fan. Last year, I subs ...

Xfinity lies to customers and gets away with it

user_kprlih — Mon, 05 Oct 2026 18:55:30 +0000

I am so fed up with Xfinity. I’m ready to be finished with them completely after 20+ yea ...

iPhone SE phonecalls going to voicemail

user_42wwjv — Mon, 05 Oct 2026 18:49:44 +0000

my iPhone SE (2nd gen) sporadic issues with incoming phonecalls going direct to voicemai ...

No internet

user_7twlgf — Mon, 05 Oct 2026 18:43:56 +0000

Is there an internet outage in flint mi

why didi my bill go up 30 dollars

user_5e5vjk — Mon, 05 Oct 2026 18:38:09 +0000

Why did my bill go up thirty dollars

Hello my name Stephanie and I need a payment history for Sept. To current

user_a9yb9g — Mon, 05 Oct 2026 18:36:05 +0000

Hello my name Stephanie and I need a payment history for Sept. To current

Gitchy Cable TV

user_xo2c4y — Mon, 05 Oct 2026 18:29:40 +0000

25 year Xfinity customer here. We have been dealing with glitchy cable TV service off an ...

These “network updates” every few days are unnecessary

user_hi2a3q — Mon, 05 Oct 2026 18:28:34 +0000

About a week or so ago, I started getting messages from Xfinity about “network updates “ ...

Internet Data Usage Meter Showing 0 GB Since Service Activation / Need Historical Usage Information

user_hp6nky — Mon, 05 Oct 2026 18:22:13 +0000

Hello Xfinity Support, I'm requesting assistance with what appears to be an issue with i ...

Damage Compaint

user_r0tybd — Mon, 05 Oct 2026 18:20:29 +0000

Last month one of your equipments in the area had damage which resulted in no service ti ...

Internet Keeps Dropping - Xfinity AI Chat Bot Useless

user_m4y1y3 — Mon, 05 Oct 2026 18:20:15 +0000

I am writing to report ongoing internet connectivity issues that have been occurring for ...

WiFi coverage

user_4go7ur — Mon, 05 Oct 2026 18:18:30 +0000

Hi, I need help getting reliable Wi-Fi coverage in our attached garage so we can connect ...

Cost per month is too high.

user_543cnh — Mon, 05 Oct 2026 18:14:39 +0000

$70.00 per month is very high for internet service. Are the other companies this high??

Netflix games

user_uk5n0a — Mon, 05 Oct 2026 18:10:13 +0000

How do I access games

Need to cancel Xfinity Mobile Service, I've moved abroad and can't call.

user_vzb4c7 — Mon, 05 Oct 2026 17:56:48 +0000

I've moved from USA to Hungary and canceled my Xfinity Home Internet service. However, m ...

Unpaid $246.34 credit after account cancellation

enepu84 — Mon, 05 Oct 2026 17:53:48 +0000

Hello, I am requesting assistance with an unpaid credit on my closed Xfinity account. ...

Terrible company

user_iiwro9 — Mon, 05 Oct 2026 17:51:05 +0000

For five weeks I have been [Edited: Language

Billing

user_e5flhu — Mon, 05 Oct 2026 17:37:40 +0000

I spoke with someone last week in retention about lowering my bill but when I received b ...

Rate Adjustment

quintca — Mon, 05 Oct 2026 17:35:56 +0000

Hello, my promo expired, and my internet bill increased by $44 a month. I’d like to disc ...

Xfinity support.

user_sgkxee — Mon, 05 Oct 2026 17:34:36 +0000

I’m an existing Xfinity customer moving to a newly constructed home in Resaca, GA. Xfini ...

Return label

user_0039qz — Mon, 05 Oct 2026 17:30:22 +0000

I need to return an equipment

POA Documents

user_e033nx — Mon, 05 Oct 2026 17:22:02 +0000

Hi. My father passed away last year and we now have my mother in assisted living. Their ...

How can I get local channels like wtae

user_1lgao4 — Mon, 05 Oct 2026 17:16:41 +0000

I don't get NBC, ABC and NBC eastern

Customer since 2014: $70/mo for 300 Mbps, but new customers at my address get $45. Any loyalty rate?

user_mj3fub — Mon, 05 Oct 2026 17:11:08 +0000

Hi Xfinity team, I've been an Xfinity customer since 2014. I have Internet-only service ...

Cancel Service - Leaving Apartment

user_ldn6pf — Mon, 05 Oct 2026 17:10:11 +0000

Good Afternoon; I'm reaching out to cancel my service. I've had some medical issues ...

Live person

user_c4f480 — Mon, 05 Oct 2026 16:56:47 +0000

How do I get a live person on the phone? The cable line running from the pole to my hous ...

NHL Center Ice Issues

user_6nfigp — Mon, 05 Oct 2026 16:54:59 +0000

NHL Center Ice games lose connection several times per hour. This issue happened 3 years ...

Dear Xfinity Customer Service,

user_xj6jq8 — Mon, 05 Oct 2026 16:49:53 +0000

Hello, I recently ordered Xfinity Internet, and the equipment was marked as delivered. H ...

I didn’t buy or request for WiFi gateway and pro WiFi extender just they sent me

user_o0jxq4 — Mon, 05 Oct 2026 16:35:56 +0000

I not able to pay extra more for new equipment that I didn’t ask

Xfinity Mobile line never activated, but $36.30 balance remains after cancellation

user_zwq58y — Mon, 05 Oct 2026 16:29:17 +0000

I canceled my Xfinity Internet service after moving out. The Internet service was discon ...

Paramount+ Xfinity Frustration

user_erbw65 — Mon, 05 Oct 2026 16:28:34 +0000

I am beyond frustrated with this also. I was charged for a year of Paramount + that I di ...

Cancel service now

user_6xmqhl — Mon, 05 Oct 2026 16:27:47 +0000

Please cancel my service immediately. Please provide email response to confirm my servic ...

Error code (TVAPP-00281) when trying to stream from internet browser.

user_k51dup — Mon, 05 Oct 2026 16:27:15 +0000

Getting error while trying to stream on my computer. All troubleshooting steps have been ...

iPhone have 2 numbers linked

user_aosv6q — Mon, 05 Oct 2026 16:25:51 +0000

Was trying to activate my iPhone 15 but when I tried to it linked my number and my husba ...

Moved

user_6cnagz — Mon, 05 Oct 2026 16:25:12 +0000

Hello, we moved from [Edited: "Personal Information

Power Boost option is missing in app

user_5ac665 — Mon, 05 Oct 2026 16:24:56 +0000

I am signed in and have Xfinity Pro and the option to Power Boost devices is missing.

I paid my back bill an now the company wants me to pay another 25 when I just paid 165

user_7qlmf1 — Mon, 05 Oct 2026 16:23:01 +0000

Need help with this how can they charge me again on top of it they charge me for this mo ...

Email

user_rnzp6d — Mon, 05 Oct 2026 16:18:31 +0000

How do I get my email account up

Recording conflict DVR messages

mjh5 — Mon, 05 Oct 2026 16:16:34 +0000

I am seeing various "Recording conflict" messages for my scheduled DVR recordings. What ...

Equipment return

user_3vrooj — Mon, 05 Oct 2026 16:03:30 +0000

I need to know how to return my the equipment to xfinity.

Cancelling

user_4qgy7b — Mon, 05 Oct 2026 15:59:31 +0000

I’m moving out of my apartment on October 26th. How do I go about keeping my WiFi up unt ...

Seasonal Convenience Plan — ComcastSeasonal.com server error

user_6meq3t — Mon, 05 Oct 2026 15:59:28 +0000

https://forums.xfinity.com/conversations/search?q=send%20a%20%22direct%20message%22&sort ...

CANCEL SERVICE!!!!!!

user_qwr8om — Mon, 05 Oct 2026 15:58:23 +0000

How can i cancel service without calling. I have tried calling multiple time and end up ...

Damaged cable on pole.

user_a7txqs — Mon, 05 Oct 2026 15:50:13 +0000

I have been experiencing glitching and weak signal issues. I just walked my cable down a ...

underground cable to house

user_s6kmpm — Mon, 05 Oct 2026 15:49:30 +0000

Can I get my underground cable moved in order to plant some trees?

Do I have to SUE to get a refund on an account Xfinity refuses to close??

user_2r168t — Mon, 05 Oct 2026 15:43:59 +0000

I canceled mobile services back in August (1 phone line & 1 line for an Apple watch that ...

Autopay Discount

user_444hwt — Mon, 05 Oct 2026 15:33:05 +0000

I signed up for autopay and was told there would be a $10 a month discount if I signed u ...

I don't know my primary account holder email

user_lcg7a3 — Mon, 05 Oct 2026 15:30:24 +0000

What email is my primary account under

Exec escalation: Xfinity-initiated equipment replacement that converted working Internet service into an outage and has not been resolved

user_zwrvpd — Mon, 05 Oct 2026 15:29:32 +0000

Executive Customer Relations escalation requested. Xfinity proactively replaced my worki ...

Wifi box delivery

user_94cpnr — Mon, 05 Oct 2026 15:28:27 +0000

I asked for my equipment to be delivered october 2nd and it was delivered a week early. ...

how do cancel peacock

user_2hnx86 — Mon, 05 Oct 2026 15:21:37 +0000

how do i cancel peacock

XB9 modem availability

NB_Tucson — Mon, 05 Oct 2026 15:20:03 +0000

Hello. Wanted to check XB9 router-availability for Tucson, AZ. Currently on xFinity 1.2G ...

Supervisor

user_ntumzf — Mon, 05 Oct 2026 15:14:21 +0000

I need to speak with a supervisor about my ongoing television difficulties.

getting lines put underground

user_o98tg2 — Mon, 05 Oct 2026 15:00:33 +0000

I have been trying for over a month to get Xfinity to bury my line. You have repeatedly ...

Update email

user_r5epxt — Mon, 05 Oct 2026 14:51:56 +0000

Hey just started an account for Georgia can you update my email please from [Edited: "Pe ...

Horrible Treatment and Cannot Get Anyone to Helpin

user_mt9zbp — Mon, 05 Oct 2026 14:47:38 +0000

My billing statement says that I have a credit, but the app says I owe a lot of money wi ...

Does Comcast come to my home to mark buried cable...

user_e591yl — Mon, 05 Oct 2026 14:42:14 +0000

Does Comcast come to my home to mark buried cable before digging starts for my landscapi ...

My wifi pass isn't working how do I receive help or request refund I have no bars

user_uth913 — Mon, 05 Oct 2026 14:26:23 +0000

I purchased a wifi pass my phone and tablet no service or bars

New customer, no existing equipment

user_h6en3k — Mon, 05 Oct 2026 14:26:14 +0000

Hi, I just signed up for Xfinity service. My account says there is already Xfinity equip ...

Cancel my service

user_6ybnun — Mon, 05 Oct 2026 14:23:15 +0000

Been trying to cancel my service for two days for a television that is not being used pl ...

Internet modem

user_mkc9xo — Mon, 05 Oct 2026 14:20:14 +0000

Hi, good morning, Wanted to reach out and ask if there’s any way of having somebody g ...

No, internet service, no cable. No telephone, you have to take my handline.

user_ea4337 — Mon, 05 Oct 2026 14:17:03 +0000

Either Comcast or Florida power and light. It has been working in our backyard. While we ...

Streaming apps

user_mrda8b — Mon, 05 Oct 2026 14:16:58 +0000

I am a new member and I see that you have the Netflix screaming app. Is that free for ne ...

Message received: Success! Your internet service has been recently activated. I did not order service.

MsIngrid — Mon, 05 Oct 2026 14:16:40 +0000

Success! Your internet service has been recently activated. I received this email. At ...

wild+

user_wogw34 — Mon, 05 Oct 2026 14:05:21 +0000

What is the hold up getting the Minnesota Wild on Xfinity? I already pay you a higher fe ...

discuss a bill

user_kan9gc — Mon, 05 Oct 2026 13:59:56 +0000

I received a bill recently that is much more than usual. This is particularly frustrat ...

Pregunta.

user_uebqy6 — Mon, 05 Oct 2026 13:43:03 +0000

Por que mi tarifa subió??

Insane Internet Bill Increase

user_829432 — Mon, 05 Oct 2026 13:40:12 +0000

Hello. I'm trying to figure out why my Xfinity internet bill went up from about $58 a mo ...

Xfinity Tier 2 Support Needed - Need escalation – 1000 Mbps plan only delivering ~28 Mbps across multiple approved modems

user_eny1rs — Mon, 05 Oct 2026 13:25:13 +0000

Hello, I need help escalating a persistent speed and connectivity issue.Account details ...

Increase in monthly billing

user_t85wjc — Mon, 05 Oct 2026 13:09:54 +0000

Trying to find out what my monthly bill increased

WiFi on off

Clearfool1 — Mon, 05 Oct 2026 12:51:16 +0000

WiFi not working what can I do ?

Backup Battery for my WiFi Extender Pro

user_cjegxb — Mon, 05 Oct 2026 12:44:34 +0000

I am looking to purchase the standalone Backup Battery for my WiFi Extender Pro but cann ...

Bill increase.

user_ma9f78 — Mon, 05 Oct 2026 12:34:07 +0000

My bill just went from 25$ to $100 with no warning. I’m stuck on endless bot calls to re ...

need a technician for a coax outlet installation

user_jf9wi8 — Mon, 05 Oct 2026 12:32:54 +0000

i setup my xfinity account and while i was setting everything up it only had an option f ...

Billing Error need immediate refund

user_n7koo1 — Mon, 05 Oct 2026 11:45:08 +0000

I am writing to request immediate, emergency escalation for refund ticket number, which ...

Global travel pass

user_8p4wvq — Mon, 05 Oct 2026 11:24:47 +0000

How to activate global travel pass

What's the address for my comcast bills

stunarnia — Mon, 05 Oct 2026 11:15:08 +0000

I want to set up Comcast as a Payee on my Bill Pay and need an address please!

I’m now on lower monthly income

user_zabt2u — Mon, 05 Oct 2026 10:42:03 +0000

I need to cancel or go to Xfinity now or somehow have my bill on lower rate or lower spe ...

Missing Refund for Overpayment on Closed Account

user_iunpg4 — Mon, 05 Oct 2026 09:54:54 +0000

I cancelled my service on June 27, 2026, due to moving to an area where Comcast Xfinity ...

Need Official Employee Help: Switch Account to $30 Mobile Select Plan

user_v3l8wg — Mon, 05 Oct 2026 08:03:32 +0000

Hi, I am looking for help from an Official Employee to update my mobile plan. My accoun ...

Intermittent Internet connection drops – MDD timeouts and packet loss

user_d4mtki — Mon, 05 Oct 2026 07:47:12 +0000

I’m experiencing intermittent Internet connection drops. The entire Internet connection ...

Cancelled service 9/22/26, still received new bill.

user_r52dvy — Mon, 05 Oct 2026 07:11:02 +0000

Hi, I cancelled my Xfinity Internet as of 9/22/26 and even returned my equipment to t ...

Called customer service multiple times

user_9u1apb — Mon, 05 Oct 2026 06:41:05 +0000

My x1 box won’t turn on, I’ve called and tried to handle this through chat and no one se ...

Cancel rental

user_ngmmo0 — Mon, 05 Oct 2026 05:20:08 +0000

Movie was rented by mistake…how do I cancel it

Unable to verify Identity

DorotheaJ6 — Mon, 05 Oct 2026 05:06:41 +0000

Everytine I try to get the free mobile line and put my Birthday and Social in it keeps s ...

Some Xfinity emails not syncing to Apple Mail via IMAP

user_ix29lp — Mon, 05 Oct 2026 04:45:29 +0000

Some Xfinity emails not syncing to Apple Mail via IMAP I am having a selective IMAP sync ...

Xfinity Mobile escalation — unresolved credit limit review and discount request

user_z8p1uz — Mon, 05 Oct 2026 04:09:32 +0000

I need assistance from the Xfinity Support team with an unresolved Xfinity Mobile escala ...

Billing issues

user_2641db — Mon, 05 Oct 2026 04:06:32 +0000

Well I had the yearly excitement where I got my Comcast bill and SURPRISE!!!! It was dou ...

Is NFL Sunday Ticket required for TV Plus?

user_96a6cq — Mon, 05 Oct 2026 04:00:09 +0000

Hello, I want to change from TV Premier to TV Plus, but it automatically adds on the NFL ...

Disputed $162.72 collection — Xfinity promised removal but balance was sent to collections

user_0l4tej — Mon, 05 Oct 2026 03:51:59 +0000

I’m requesting help with a disputed $162.72 balance that Xfinity has sent to collections ...

Movie rental error

Mizzk — Mon, 05 Oct 2026 03:50:09 +0000

My 2 year old ordered a movie for 19.99 and I have spent and hour trying to figure out H ...

Expired virtual prepaid card

user_7vitf5 — Mon, 05 Oct 2026 03:41:24 +0000

Tried to use the virtual card today and didn’t work. I thought the expiration was 2027 p ...

Over 6 months to get cable from Xfinity ……who’s on first

user_551j7z — Mon, 05 Oct 2026 03:29:58 +0000

We been trying to get cable from xfinity for almost 6 months now. I really don’t know ho ...

Freezing frequently

cassie2cat — Mon, 05 Oct 2026 03:27:57 +0000

I'm just wanting to complain there's been multiple freezing with TV which then unable to ...

Move/transfer mistaken for cancellation

user_lcoz3k — Mon, 05 Oct 2026 03:26:40 +0000

I moved to a new apartment on 9/10 and attempted through the app to complete this proces ...

Track package

user_p59o1u — Mon, 05 Oct 2026 03:13:25 +0000

Track Xfinity modem and 2 phone

Install charges Added back after crediting

user_ED71 — Mon, 05 Oct 2026 03:07:26 +0000

In July I was charged $100 install fee that I was not initially made aware that I would ...

My television is not accessing stream

user_tivrln — Mon, 05 Oct 2026 03:03:19 +0000

my television is not accessing Xfinity stream. I keep saying AP timeout or something lik ...

Help with final bill - mobile

insevin7 — Mon, 05 Oct 2026 02:52:08 +0000

Please help me with my final bill. Was charged $25 for activation, but I was already an ...

How do I get the field survey to let me know when their here?

user_3rizaj — Mon, 05 Oct 2026 02:44:55 +0000

I want to be able to talk to the field surveyor when they come out. They're already sche ...

Cancel Internet

user_mzrfi2 — Mon, 05 Oct 2026 02:33:22 +0000

I want to cancel my internet service.

Cancel service

user_rq7j1e — Mon, 05 Oct 2026 02:25:38 +0000

Please cancel service

Need disconnect backdated after move

user_2f45p8 — Mon, 05 Oct 2026 02:23:53 +0000

I moved out of my service address in early May and paid through the end of May, but the ...

Poor service in general

user_j9s5i8 — Mon, 05 Oct 2026 02:17:31 +0000

I’ve been with Xfinity for over 3 years && for the most part they was ok. So boom I had ...

Paramount Plus fee error

user_o0zwdz — Mon, 05 Oct 2026 02:13:25 +0000

We do not and have never subscribe to paramount plus. We do not have Xfinity tv, box, or ...

Xfinity mobile

user_pqefxe — Mon, 05 Oct 2026 01:59:20 +0000

Hello, yes I was trying to do flexible option, but it’s not available to To me, it was t ...

Intermittent internet

user_ffks4c — Mon, 05 Oct 2026 01:31:32 +0000

Starting last Friday my internet connection would drop and stay off for 10 to 15 minutes ...

Nashville Predators/Scripps not available on Comcast/Xfinity if Chattanooga

user_u73lym — Mon, 05 Oct 2026 01:31:15 +0000

Prior to the move to Scripps, my father was able to watch the Nasvhille Predators in Cha ...

Xfinity contractor left holes and dirt on my yard after their work

user_mlxtkv — Mon, 05 Oct 2026 01:29:06 +0000

[Removed: Address] Xfinity contractor dug up my yard and my neighbors yard, they left so ...

Cancel my service immediately

user_euj2ef — Mon, 05 Oct 2026 01:14:41 +0000

I am requesting cancellation of my Xfinity Internet service effective immediately. I do ...

Group text

user_1rx2x1 — Mon, 05 Oct 2026 01:00:33 +0000

My Rcs group texting option is not connecting so I cant send ir receive group text. My R ...

Formal Complaint: Employee Misconduct and Unauthorized Disconnect Order, Pearland Pkwy Store, 10/4/2026

user_ho8lwj — Mon, 05 Oct 2026 00:48:12 +0000

To the General Manager / Regional Manager: I am writing to file a formal complaint abo ...

Auto pay discount

keith34 — Mon, 05 Oct 2026 00:39:12 +0000

Does Xfinity give you a discount for auto pay?

Internet Routing/Latency Issue to Spain — Need Network Escalation

user_fp4rd9 — Mon, 05 Oct 2026 00:33:56 +0000

I’m having an ongoing problem with my Xfinity Internet connection and need help getting ...

Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given

user_clzngx — Mon, 05 Oct 2026 00:26:47 +0000

I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small busin ...

Internet

user_86pq8v — Mon, 05 Oct 2026 00:11:28 +0000

Can an existing customer get this plan 300 Mbps plan Existing Customer (Loyalty Promo)$5 ...

Reinstate my tv service

user_javwpm — Mon, 05 Oct 2026 00:11:04 +0000

I had my tv on seasonal as I went back to wisconsin in May of 2026. I called a week ago ...

Samsung Galaxy Watch was written off Xfinity failed to provide a return label

user_vaog8k — Mon, 05 Oct 2026 00:09:42 +0000

Samsung Galaxy Watch was written off Xfinity failed to provide a return label. Return la ...

Home internet

Adin2010 — Mon, 05 Oct 2026 00:00:01 +0000

Hello xfinity! i have a q about my bill that changed duble. please call me tomorrow at: ...

Scam artists

user_8ln10k — Sun, 04 Oct 2026 23:59:44 +0000

Recently had a technical problem and contacted support and the agent said they where upg ...

diamond member ..for peacock activation

user_j9zw1r — Sun, 04 Oct 2026 23:52:22 +0000

I then received the email telling me to activate Peacock. When I click the activation li ...

macbook pro either doesn’t connect to WiFi gateway or it disconnects soon after connecting

user_lbfbpi — Sun, 04 Oct 2026 23:30:25 +0000

For 1-yr +, my Macbook Pro had no problem with internet connectivity issues with the Xfi ...

phone service isn't working since switching over from verizon

user_kk10po — Sun, 04 Oct 2026 23:22:16 +0000

no cellular phone service since switching over, but there is wifi .

cancellation bill

user_ytc8kl — Sun, 04 Oct 2026 23:05:06 +0000

Cancelled mid-month. Am still getting prompted to pay last bill for the period covering ...

Scheduling wifi installation

user_hz0bxb — Sun, 04 Oct 2026 23:03:59 +0000

I do not have a coax outlet. I need to schedule a technician visit

promised credit account

user_duf0hn — Sun, 04 Oct 2026 23:02:39 +0000

xfinity comcast [Edited: "Personal Information

Every time we move service or change modems Our service works for a week then it does not work they always say to many modems in system but

user_42731i — Sun, 04 Oct 2026 22:50:07 +0000

Please advise. We have several properties and also moved a few months ago. all our servi ...

Promised one price online chat then given a more expensive price

ckmt98 — Sun, 04 Oct 2026 22:34:16 +0000

I went online to check about changing some of my services. I have been a customer for ov ...

My mobile Internet or mobile phone is not working

user_yzkw1j — Sun, 04 Oct 2026 22:25:13 +0000

My mobile service is not working now. It says I have two lines. I need to cancel that ot ...

MN WIld+

user_xtomt7 — Sun, 04 Oct 2026 21:30:36 +0000

The Minnesota Wild says the Wild+ dispute involves Xfinity wanting to place the channel ...

Cannot connect with cable on my TV

user_if7rpm — Sun, 04 Oct 2026 21:27:42 +0000

Remote is not working; cannot access xfinity cable on my Samsung TV. Samsung remote work ...

How to purchase the backup battery for my Xfinity Wi-Fi Pro

user_go47op — Sun, 04 Oct 2026 21:27:22 +0000

I’m just trying to figure out how to purchase the [Edited: “Inappropriate Language

There is a cell phone payment on my latest xfinity mobile bill, but my new phone is supposed to be free, so the payment should be credited.

user_xn2ev9 — Sun, 04 Oct 2026 21:17:43 +0000

I just got my new mobile bill and there is a charge for my new iphone payment of $33. My ...

Why can't we get the right equipment the first time? member-owned-router-fiber-internet request

user_4s6s9q — Sun, 04 Oct 2026 21:12:43 +0000

We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be ...

Account change ownership

user_0tab9x — Sun, 04 Oct 2026 21:09:05 +0000

Form change of ownership

My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission

user_j2h7xy — Sun, 04 Oct 2026 21:06:10 +0000

I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credential ...

Xfinity derives - Internet

user_uydoav — Sun, 04 Oct 2026 20:30:20 +0000

I had a great experience with a representative by the name of Krizha today. I spoke with ...

Still haven't received an email to move from Comcast to Yahoo

user_g8fatb — Sun, 04 Oct 2026 20:28:28 +0000

I read that comcast email is being discontinued at the end of 2026. I still haven't rece ...

Unable to cancel Xfinity Mobile due to account access issue — need escalation

user_eyxh2i — Sun, 04 Oct 2026 20:05:10 +0000

I need to permanently cancel my Xfinity Mobile service. I do not need to keep one of my ...

Unable to cancel Xfinity Mobile due to account access issue — need escalation

user_eyxh2i — Sun, 04 Oct 2026 20:01:19 +0000

I need to permanently cancel my Xfinity Mobile service. I do not need to keep one of my ...

Phone Upgrade Xfinity Mobile Customer

cvelez694 — Sun, 04 Oct 2026 19:36:35 +0000

Hello! I have a question, I am trying to upgrade my phone cause it broke. I have no inte ...

Xfinity app shutting down

user_c7e80c — Sun, 04 Oct 2026 19:06:43 +0000

Unplugged TV and box for one minute and it will restart for a while and then shut down a ...

Cancel xfinity voice

user_j6pvrx — Sun, 04 Oct 2026 19:06:37 +0000

Can I cancel xfinity home phone service online?

Formal Dispute: Duplicate Partial Billing

user_mxn3z9 — Sun, 04 Oct 2026 19:00:30 +0000

I am writing to request a formal corporate review of a highly frustrating, broken accoun ...

Unlimited screen repair

user_bxepdx — Sun, 04 Oct 2026 18:59:16 +0000

I tried to file a claim on my daughter's iPad for a screen repair. I'm being told that t ...

Promotional cards

user_o6jenh — Sun, 04 Oct 2026 18:35:52 +0000

Who do I speak to regarding a promotional $200 prepaid card NOT working?

Old pending order blocking new Internet order

user_sch8092 — Sun, 04 Oct 2026 18:27:55 +0000

There is an old pending order on my account that I did not complete. It is blocking me f ...

How can I add or delete channels?

Kcblan — Sun, 04 Oct 2026 18:27:09 +0000

How can I add or delete channels?

Promotional Mastercard NOT being accepted

user_o6jenh — Sun, 04 Oct 2026 18:26:50 +0000

I have tried using the $200 “credit” card online at at least 3 different retailers over ...

Need help removing TV service / switching to Internet-only

glr_08 — Sun, 04 Oct 2026 18:23:10 +0000

Hello, I currently have a TV and internet bundle, but I do not use the TV service at all ...

Escalation Closed Without Resolution — Request Corporate Review [Edited]

user_sya91u — Sun, 04 Oct 2026 18:15:07 +0000

I am requesting a corporate-level review of Xfinity escalation [Edited: "⁠ Personal Infor ...

Internet speed 1.2gbs instead of 2gbs

user_gnp23k — Sun, 04 Oct 2026 18:11:55 +0000

I upgraded my plan to 2gb and installed a new Xfinity modem xb8. When I use the Xfinity ...

Redzone Network

user_ylir01 — Sun, 04 Oct 2026 18:09:05 +0000

Redzone network is not working on my cable. It will come in for a few seconds and then g ...

Pro battery backup

d.sievert — Sun, 04 Oct 2026 18:04:50 +0000

How can I get the battery backup?

Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It

user_nomz5p — Sun, 04 Oct 2026 17:58:39 +0000

I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig p ...

Cannot tune in Fox or ABC channels

user_6b137a — Sun, 04 Oct 2026 17:57:07 +0000

We have been getting error XRE-03059 when trying to change to abc (187) or Fox (190). Al ...

Remove lines from house

user_l705zk — Sun, 04 Oct 2026 17:33:42 +0000

Hi, I would like to remove lines from house to have work done.

Pending order lock blocking Mobile Plus plan upgrade for iPhone trade-in promo

user_1wo66x — Sun, 04 Oct 2026 17:29:08 +0000

Hi there, I recently purchased a new iPhone and am trying to complete my device trade-in ...

Request for EPON Member-Owned Router Provisioning – xb7 / ONU

user_04up5q — Sun, 04 Oct 2026 17:20:53 +0000

I recently moved and now have xfinity fiber rather than cable. I had a tech come out for ...

Terrible Customer Service

user_zmliwb — Sun, 04 Oct 2026 17:15:00 +0000

I've been with Xfinity for 4-5 years now. About a week ago, I called in to correct a bil ...

samsung 10 with no esim card change in connections

user_1f6spm — Sun, 04 Oct 2026 17:13:45 +0000

I have a new esim card I am trying to setup and went to settings/connections but cannot ...

I have Two different amounts due

Net7 — Sun, 04 Oct 2026 17:09:56 +0000

Hi I have a statement of $21.93 due on October 17, and also I have a different amount o ...

Connect third-party router directly to ONU

user_hl3g7p — Sun, 04 Oct 2026 17:09:09 +0000

I have Xfinity fiber service, and have been wanting to use my own third-party ASUS route ...

Tv not working

user_q0znq6 — Sun, 04 Oct 2026 17:06:10 +0000

What is going on with the service in Harrissville Utah area? TVs will turn on, but they ...

Account transfer

user_rml10d — Sun, 04 Oct 2026 17:05:15 +0000

Hi! I need to transfer ownership of my existing Xfinity internet account to my former ro ...

billed for incorrect amount

lake1122 — Sun, 04 Oct 2026 16:55:52 +0000

Hi! I was messaging with customer service at the beginning of September and switched pla ...

Xfinity app on my phone suddenly showing "Home internet is offline". But it isn't! My home internet is quite definitely online!

user_g29l3k — Sun, 04 Oct 2026 16:36:59 +0000

I never had this issue before. It cropped up quite suddenly, for no apparent reason. ...

change/cancel some services

user_n24rz3 — Sun, 04 Oct 2026 16:32:27 +0000

how do i cancel my home security service online

RNG-RSP Commanded Power 6 dB issues ( multiple entries) on the S33v3

user_xxlt6b — Sun, 04 Oct 2026 16:27:04 +0000

Here is the situation, there are multiple ( 10+) warning entries on the S33v3 of RNG-RSP ...

Cable removal

user_nz8ucc — Sun, 04 Oct 2026 16:24:51 +0000

How do l get you to come out and remove old xfinity cable from the front of my apartment ...

vacation hold

user_m5jo5p — Sun, 04 Oct 2026 16:18:24 +0000

Activate a vacation hold on my account

how do I direct message Xfinity Support

user_rixfmi — Sun, 04 Oct 2026 16:10:38 +0000

How do I Direct Message Xfinity Support? The icon in this link does NOT exist on the X ...

UDP PORTS

user_dh85ap — Sun, 04 Oct 2026 16:06:05 +0000

IS THERE A WAY TO OPEN UDP PORTS 5198 AND 5199 BYE ACCESSING THE ROUTER?

Why is Xfinity Assistant so reluctant to connect to live agent?

user_rt95ua — Sun, 04 Oct 2026 16:00:35 +0000

I must express my sincere concern regarding the difficulties I have encountered when att ...

Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency

user_hn6lfu — Sun, 04 Oct 2026 15:56:51 +0000

I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I co ...

Formal complain

user_52u4dm — Sun, 04 Oct 2026 15:54:39 +0000

An un-uniformed individual claiming to be an Xfinity tech walked up my driveway into my ...

No cable outlet

user_3vivg3 — Sun, 04 Oct 2026 15:44:54 +0000

There is no cable outlet in the wall at my current residence

My modem is infected

user_lhoglo — Sun, 04 Oct 2026 15:36:20 +0000

My modem is infected, and it has brought my computer down. Can I bring my modem in and s ...

Intermittent Connection Loss

VapourStrafe — Sun, 04 Oct 2026 15:24:20 +0000

Internet seems to drop out every few minutes, started doing it the last few days. Tig ...

Cancel Tv and phone service but keep internet

user_vvxgev — Sun, 04 Oct 2026 15:10:42 +0000

I want to cancel Tv and Phone service but keep Internet service

EPON customer-owned router provisioning – XER10 / ONU

user_js7x2m — Sun, 04 Oct 2026 14:52:57 +0000

EPON customer-owned router provisioning – XER10 / ONU I have Xfinity EPON fiber with an ...

l need a transcript of my latest agent chat lowering my bill

user_f65cdc — Sun, 04 Oct 2026 14:42:46 +0000

My bill has been exceptionally high, and l spoke a number of times to various people eac ...

Reset admin access

user_evawmu — Sun, 04 Oct 2026 14:36:36 +0000

need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and perf ...

Hulu Not Working with Xfinity Streaming on TV but Works on Phone App

user_5l69xa — Sun, 04 Oct 2026 14:33:38 +0000

Hulu has not been working on my TV with Xfinity box since last Friday, but will work on ...

Channel 402 - Sports

Hyzzzer — Sun, 04 Oct 2026 14:19:20 +0000

Why did you remove channel 402? I have paid a large bill for years to watch the MN Timbe ...

Peacock activation when email already connected to another acct

user_c5ba3c — Sun, 04 Oct 2026 14:15:12 +0000

How do i fix this prblm

cancellation status

user_f1ipfk — Sun, 04 Oct 2026 13:46:17 +0000

I have cancelled all services and returned all equipment and have not received any notif ...

Lower my bill

user_ee7nba — Sun, 04 Oct 2026 13:39:18 +0000

I am on fixed income, my bill increased by 50%

Please confirm

user_e386fx — Sun, 04 Oct 2026 13:25:56 +0000

Please confirm that my final payment was just made on October 3, 2026. I am discontinuin ...

Tree on cable line

user_i3xvhg — Sun, 04 Oct 2026 13:22:23 +0000

A tree on public property has fallen and is sitting on the main cable line. How do I rep ...

Send out a tech

user_oy0e3v — Sun, 04 Oct 2026 13:09:27 +0000

My home phone and cameras not connected

Want to confirm cancellation

user_8hsdub — Sun, 04 Oct 2026 13:08:21 +0000

Cancelled xfinity but still getting emails for a late payment

Why is xfinity assistant so trash?

user_bxtdbv — Sun, 04 Oct 2026 13:02:18 +0000

Please get rid of it.

Verizon number port/transfer not working

user_pw3yag — Sun, 04 Oct 2026 12:17:05 +0000

Went in person to Xfinity store to transfer Verizon number and it’s still pending. My wi ...

Cracked Sidewalk Box Top

user_js74n3 — Sun, 04 Oct 2026 12:00:18 +0000

I reported a cracked sidewalk box top 3 weeks ago and it has still not been replaced. It ...

Low hanging wire/removal

user_yp6w0l — Sun, 04 Oct 2026 11:56:48 +0000

Hi - I previously had service with you, but I disconnected it a few years ago. Is the wi ...

Home alarm pad not working

user_5kqliw — Sun, 04 Oct 2026 11:54:06 +0000

Like above staed alarm pad not responding

Activating internet in new apartment

user_qpqsr9 — Sun, 04 Oct 2026 11:30:17 +0000

I recently moved in to an apartment that has group internet for the complex. I already h ...

Remote

user_3y8ali — Sun, 04 Oct 2026 10:55:16 +0000

It stopped working. Changed batteries, still doesn’t work. It worked last night

Can't Cancel My Account that has an un-activated line

user_5zi317 — Sun, 04 Oct 2026 10:42:38 +0000

Hi, I have moved my phone number to another account, and this account needs to be de-act ...

scam call from Xfinity saying they sent refurbished phones by mistake

user_qkb3i0 — Sun, 04 Oct 2026 08:57:19 +0000

told me to mail back my new iPhone that was just delivered

can't watch paramount plus but still being charged

user_s40rb0 — Sun, 04 Oct 2026 08:23:24 +0000

I can't watch paramount plus but you e been charging me this whole time. are you going t ...

Account not canceled

user_gp77d6 — Sun, 04 Oct 2026 07:52:46 +0000

I called in on September 4,2026 to cancel my WiFi to go into effect on September 30, 202 ...

Coax outlet install

user_8yi589 — Sun, 04 Oct 2026 05:51:12 +0000

The Coax outlet I have is in a bad spot, can a new one get installed in another location ...

xfinity support

user_dsohbl — Sun, 04 Oct 2026 05:49:59 +0000

Regarding Further request for cancelation of all service gir the Address [Edited: "Perso ...

How do I cancel service?

cr97007 — Sun, 04 Oct 2026 05:37:18 +0000

The toll free number hangs up on me and the "Schedule A Callback" page never resolves to ...

Billing

user_q0r6um — Sun, 04 Oct 2026 05:31:31 +0000

I canceled my service last year on Jan 7, 2025. A of match i have had a charge off accou ...