Visitor
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1 Message
xfinity update and now no internet
I have a Nighthawk modem router CAX 30S which I bought 8 months ago and worked fine until Xfinity recently "upgraded" their infrastructure in my neighborhood. Now I have no Internet. Remote troubleshooting with reseting at my end re-provisioning at Xfinity end did not resolve the issue. Xfinity blames my Nighthawk router modem, saying it needs to be "updated." Nighthawk is no help at all, saying it will only provide an update if I purchase a "service plan." I smell a rat!
CCJodie
Problem Solver
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1.3K Messages
2 years ago
@user_77d25c Hello, thanks for the post! I'm so sorry to learn about what's going on. I would like to take a closer look at the issue here and get this going in the right direction. Please send us a private message with your full name and service address.
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