Visitor
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1 Message
X1 Box is making loud ringing sound and I cannot get through on customer service line
My X1 box is making a loud ringing sound and your customer service line will not let me get to someone who can help. The box is also getting warm. This is also a fire hazard. I need to speak with someone from Xfinity.
EG
Expert
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114.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.6K Messages
1 hour ago
Please send me over a DM with your full name and address to get started. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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