Visitor
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1 Message
Worst service
Our internet is constantly going out they trouble shoot it and still nothing constant outages and “work” being done and they never alert you in advance you just find out the moment it happens. Tech visits are 100 dollars the last tech was like “yup that’s it” the Spilter the last tech that came out added. And still charged 100 dollars for him to do nothing but remove the splitter the first guy added like cmon. And then had the nerve to be like I would appreciate it if you rated me a 10 for my service here today?!
Still having constant issues some of the worst internet service I have ever had [Edited: Language] cause I use it for work but they don’t seem to care just want to pressure you into this thing or that thing as long as they make money right 0 out of 10
XfinityQuemekia
Official Employee
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744 Messages
19 hours ago
Thanks for taking the time to reach out @user_xmyb9i, we sincerely apologize for the experience you've had, especially given how important your service is for work. As someone that works from home, I completely understand your frustration. Let's get to the bottom of this.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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