jimrdg's profile

New Poster

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1 Message

Sat, Dec 12, 2020 9:00 PM

very high ping and sometime regular lose of connection

for almost a year I have suffered these issues while working at home. tried everything at my side, Comcast even send technicians to upgrade my lines but did not work.

here's some log for tracert and ping comcast.com 

 

C:\Users\jimrd>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [23.204.55.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 454 ms 453 ms 445 ms 96.120.94.97
3 362 ms 508 ms 538 ms 96.110.176.141
4 625 ms 565 ms 162 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
5 306 ms 326 ms 344 ms be-39941-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.125]
6 514 ms 519 ms 368 ms be-1413-cr13.sunnyvale.ca.ibone.comcast.net [96.110.46.46]
7 411 ms 368 ms 408 ms be-311-cr01.seattle.wa.ibone.comcast.net [96.110.36.122]
8 297 ms 215 ms 347 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
9 362 ms 494 ms 537 ms 23.30.207.90
10 540 ms 1005 ms 651 ms ae2.sabey-sea2.netarch.akamai.com [23.203.145.149]
11 550 ms 530 ms 549 ms a23-204-55-212.deploy.static.akamaitechnologies.com [23.204.55.212]

Trace complete.

C:\Users\jimrd>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [23.204.55.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 149 ms 234 ms 232 ms 96.120.94.97
3 194 ms 202 ms 191 ms 96.110.176.141
4 154 ms 126 ms 142 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
5 159 ms 135 ms 161 ms be-39941-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.125]
6 106 ms 104 ms 114 ms be-1413-cr13.sunnyvale.ca.ibone.comcast.net [96.110.46.46]
7 193 ms 182 ms 117 ms be-311-cr01.seattle.wa.ibone.comcast.net [96.110.36.122]
8 129 ms 134 ms 194 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
9 147 ms 149 ms 157 ms 23.30.207.90
10 196 ms 199 ms 260 ms ae2.sabey-sea2.netarch.akamai.com [23.203.145.149]
11 236 ms 268 ms 177 ms a23-204-55-212.deploy.static.akamaitechnologies.com [23.204.55.212]

Trace complete.

C:\Users\jimrd>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [23.204.55.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 96 ms 110 ms 107 ms 96.120.94.97
3 173 ms 192 ms 274 ms 96.110.176.141
4 200 ms 169 ms 224 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
5 367 ms 291 ms 263 ms be-39941-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.125]
6 277 ms 220 ms 263 ms be-1413-cr13.sunnyvale.ca.ibone.comcast.net [96.110.46.46]
7 311 ms 264 ms 72 ms be-311-cr01.seattle.wa.ibone.comcast.net [96.110.36.122]
8 225 ms 233 ms 193 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
9 297 ms 307 ms 282 ms 23.30.207.90
10 348 ms 285 ms 303 ms ae2.sabey-sea2.netarch.akamai.com [23.203.145.149]
11 363 ms 284 ms 160 ms a23-204-55-212.deploy.static.akamaitechnologies.com [23.204.55.212]

Trace complete.

C:\Users\jimrd>tracert www.comcast.net

C:\Users\jimrd>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [23.204.55.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 192 ms 153 ms 137 ms 96.120.94.97
3 342 ms 298 ms 324 ms 96.110.176.141
4 373 ms 386 ms 398 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
5 345 ms 330 ms 411 ms be-39941-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.125]
6 695 ms 698 ms 561 ms be-1413-cr13.sunnyvale.ca.ibone.comcast.net [96.110.46.46]
7 852 ms 706 ms 984 ms be-311-cr01.seattle.wa.ibone.comcast.net [96.110.36.122]
8 619 ms 597 ms 777 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
9 923 ms 1081 ms 861 ms 23.30.207.90
10 655 ms 807 ms 879 ms ae2.sabey-sea2.netarch.akamai.com [23.203.145.149]
11 945 ms 1009 ms 1001 ms a23-204-55-212.deploy.static.akamaitechnologies.com [23.204.55.212]

Trace complete.

C:\Users\jimrd>tracert www.comcast.net

Tracing route to e7010.dscg.akamaiedge.net [23.204.55.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 733 ms 1314 ms 1242 ms 96.120.94.97
3 2711 ms 2720 ms 2256 ms 96.110.176.141
4 2504 ms 2880 ms 2957 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
5 880 ms 1400 ms 2948 ms be-39941-cs04.sunnyvale.ca.ibone.comcast.net [96.110.41.125]
6 2466 ms 2815 ms 2915 ms be-1413-cr13.sunnyvale.ca.ibone.comcast.net [96.110.46.46]
7 2784 ms 2202 ms 1095 ms be-311-cr01.seattle.wa.ibone.comcast.net [96.110.36.122]
8 1440 ms 2329 ms 3100 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
9 3234 ms 3001 ms 3242 ms 23.30.207.90
10 2341 ms 1209 ms

 

 

 

 

and the ping logs:

C:\Users\jimrd>ping -t www.comcast.net

Pinging e7010.dscg.akamaiedge.net [23.204.55.212] with 32 bytes of data:
Reply from 23.204.55.212: bytes=32 time=160ms TTL=55
Reply from 23.204.55.212: bytes=32 time=235ms TTL=55
Reply from 23.204.55.212: bytes=32 time=246ms TTL=55
Reply from 23.204.55.212: bytes=32 time=177ms TTL=55
Reply from 23.204.55.212: bytes=32 time=193ms TTL=55
Reply from 23.204.55.212: bytes=32 time=98ms TTL=55
Reply from 23.204.55.212: bytes=32 time=167ms TTL=55
Reply from 23.204.55.212: bytes=32 time=186ms TTL=55
Reply from 23.204.55.212: bytes=32 time=154ms TTL=55
Reply from 23.204.55.212: bytes=32 time=178ms TTL=55
Reply from 23.204.55.212: bytes=32 time=239ms TTL=55
Reply from 23.204.55.212: bytes=32 time=203ms TTL=55

Reply from 23.204.55.212: bytes=32 time=150ms TTL=55
Reply from 23.204.55.212: bytes=32 time=193ms TTL=55
Reply from 23.204.55.212: bytes=32 time=407ms TTL=55
Reply from 23.204.55.212: bytes=32 time=815ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1010ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1310ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1397ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1448ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1438ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1563ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1419ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1971ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1655ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1706ms TTL=55
Reply from 23.204.55.212: bytes=32 time=720ms TTL=55
Reply from 23.204.55.212: bytes=32 time=27ms TTL=55
Reply from 23.204.55.212: bytes=32 time=30ms TTL=55
Reply from 23.204.55.212: bytes=32 time=196ms TTL=55
Reply from 23.204.55.212: bytes=32 time=344ms TTL=55
Reply from 23.204.55.212: bytes=32 time=135ms TTL=55
Reply from 23.204.55.212: bytes=32 time=52ms TTL=55
Reply from 23.204.55.212: bytes=32 time=170ms TTL=55
Reply from 23.204.55.212: bytes=32 time=205ms TTL=55
Reply from 23.204.55.212: bytes=32 time=212ms TTL=55
Reply from 23.204.55.212: bytes=32 time=236ms TTL=55
Reply from 23.204.55.212: bytes=32 time=225ms TTL=55
Reply from 23.204.55.212: bytes=32 time=84ms TTL=55
Reply from 23.204.55.212: bytes=32 time=128ms TTL=55
Reply from 23.204.55.212: bytes=32 time=87ms TTL=55
Reply from 23.204.55.212: bytes=32 time=166ms TTL=55
Reply from 23.204.55.212: bytes=32 time=140ms TTL=55
Reply from 23.204.55.212: bytes=32 time=223ms TTL=55
Reply from 23.204.55.212: bytes=32 time=136ms TTL=55
Reply from 23.204.55.212: bytes=32 time=113ms TTL=55
Reply from 23.204.55.212: bytes=32 time=98ms TTL=55
Reply from 23.204.55.212: bytes=32 time=132ms TTL=55
Reply from 23.204.55.212: bytes=32 time=174ms TTL=55
Reply from 23.204.55.212: bytes=32 time=99ms TTL=55
Reply from 23.204.55.212: bytes=32 time=69ms TTL=55
Reply from 23.204.55.212: bytes=32 time=177ms TTL=55
Reply from 23.204.55.212: bytes=32 time=152ms TTL=55

Reply from 23.204.55.212: bytes=32 time=1242ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1506ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1403ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1716ms TTL=55
Reply from 23.204.55.212: bytes=32 time=3139ms TTL=55
Request timed out.
Reply from 23.204.55.212: bytes=32 time=2289ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2338ms TTL=55
Request timed out.
Reply from 23.204.55.212: bytes=32 time=2527ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2201ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2360ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2380ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2741ms TTL=55
Reply from 23.204.55.212: bytes=32 time=3027ms TTL=55
Reply from 23.204.55.212: bytes=32 time=3396ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2614ms TTL=55
Reply from 23.204.55.212: bytes=32 time=885ms TTL=55
Reply from 23.204.55.212: bytes=32 time=70ms TTL=55
Reply from 23.204.55.212: bytes=32 time=658ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1521ms TTL=55
Reply from 23.204.55.212: bytes=32 time=1982ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2068ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2627ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2621ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2214ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2352ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2182ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2490ms TTL=55
Reply from 23.204.55.212: bytes=32 time=2174ms TTL=55

Responses

EG

Expert

 • 

87.2K Messages

6 m ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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