upstream/downstream values

user_ckxjly, Hi! Thanks for reaching out. I can understand how inconvenient it is to go through random dropouts making you ready to give up as I have been in your shoes before. I offer my sincerest apologies for this experience. You've come to the right virtual space. Over social media, we are team of expert specialists who are dedicated to resolving internet service issues such as this. We can help. If you were to run an internet health test like the steps here in this link via the Xfinity app, what results does it pull for you?