pdxspeck's profile

New Poster

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2 Messages

Fri, Jan 15, 2021 9:00 AM

Unable to access three specific sites from my network

Sometime last Thursday, I suddenly was unable to access the following sites. These are sites that I regularly use and had no problem with until recently:

 

On the first two sites, I get the `ERR_CONNECTION_TIMED_OUT` message from my browser. On the last, I get a 403.

 

I can't access these sites from any device in my network (both Mac and Windows), but I can access them via my phone (I use xfinity phone service), or if I use VPN. This suggests to me that something's amiss in my network.

 

I'm using default security settings in the gateway firewall, and nothing has recently changed there.

 

I tried resetting my gateway to default settings, then re-set up my wi-fi network, but still having the same problem. I'm at a loss. Any suggestions?

Responses

EG

Expert

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86.2K Messages

3 m ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.


https://www.xfinity.com/support/articles/xfinity-xfi-faqs

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New Poster

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2 Messages

3 m ago

@EG Thanks for the reply and tip! Unfortunately, disabling xFi Advanced Security didn't solve the problem.

EG

Expert

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86.2K Messages

3 m ago

Perhaps the outputs of traceroutes to the domains may reveal where the blockages are occurring ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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