Technician running cable up through the basement

I've tried to phrase this differently, but can't find a solid answer. I know where the cable comes into my house, but it's in the basement and I need it to be run up into my office and connect the gateway directly to my laptop via ethernet. I have a technician coming to set up service on Sunday. Are they able to drill the floor to run the coaxial up through? I'm not sure how to do this on my own.