Suspension

On October 23, 2025, I chatted with an Xfinity agent regarding my current situation and Inquiring if it was possible to make arrangements For me to make a payment on November 4, so I don’t have my service interrupted. The agent was extremely helpful. He placed me on hold, had to inquire with his supervisor when he returned back I was approved that my service would not be interrupted until November 4 when I was guaranteed that the appropriate adjustments would be made to the account and so that I didn’t have to worry about my service being interrupted

This morning, as I was watching TV, my Wi-Fi disconnected at first I thought it just had to be some sort of glitch, but to my amazement, it was suspended three days to the approved extension.

So I called in this morning and spoke to a representative whom I’m informed that I had caught in on the 23rd and I had the transcripts proving that I had called in ahead of time so that I wouldn’t lose service and that I only needed it to be extended till November 4 if possible because that would be the first paycheck After losing previous employment He reviewed my account. He he verified that it was noted on the account that my service was extended till the fourth and I was allowed to make a payment on that date, but then informs me because a previous payment arrangement on the account was present and it was not updated or corrected therefore is suspended.  He informed me there was no other options except for me to pay the minimum due and again as I explained, I was a new position, and I was guaranteed that my service would not be interrupted and asked me if I could make a partial payment and I explained I could not And he informed me that there was nothing more he could do so I asked him I’d like to speak to a supervisor, he Placed me on hold and to my surprise when the line was picked up, it was him relaying a message from his supervisor stating that his supervisor concur with what he said, and there are no more options unless I can make a payment.

how can this be? Here I am three days left until I can make the payment eight years plus loyal customer and this can’t be reversed or corrected?