Visitor
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2 Messages
Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my internet speed tests at ~800Mbps after waiting some time to make sure the device is fully provisioned. Any ideas on next steps that I should consider?
XfinityMatthew
Official Employee
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1.1K Messages
1 day ago
Hello @user_roqh9t We can certain check the bootfile and provisioning for the modem to make sure it is up-to-date for the enhanced speeds. We appreciate the troubleshooting steps you've taken so far. Please send us a direct message with your full name and the service address and we can take a deeper look and run some additional tests.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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114.6K Messages
20 hours ago
@user_roqh9t @XfinityAlyssaA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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