Visitor
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2 Messages
Split 2.4 & 5 but my devices won’t connect
I have a new gateway. I split the 2.4 & 5 bands. I disabled the five in the six GHz and have a segregated 2.4 . Most of my devices will connect to the 2.4 but I have two that will not. How do I get these two to Connect? a technician said I need a wireless router, if I purchase that & I put the gateway in Bridge mode, do I have to reconnect every single device in my home? Why can’t these devises connect? The upgraded gateway is causing more problems & costing more $$$
XfinityDilary
Official Employee
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2.8K Messages
16 hours ago
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user_70h1pl
Visitor
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2 Messages
15 hours ago
Yes your gateway, split into 2.4 band I had to buy a deco wireless router put into 2.4 dedicated band & was able to hook up 1 device but the other will not. Now I need an extender !!
the new gateway from xfinity does not break out into dedicated 2.4 ghz that works
it is extremely frustrating & is going to cost me over $ 300!!!
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