Skip to main content
user_70h1pl
1st Topic
1st Reply

Visitor

 • 

2 Messages

Tuesday, November 11th, 2025 8:53 PM

Split 2.4 & 5 but my devices won’t connect

I have a new gateway. I split the 2.4 &  5 bands. I disabled the five in the six GHz and have a segregated 2.4 . Most of my devices will connect to the 2.4 but I have two that will not. How do I get these two to Connect? a technician said I need a wireless router, if I purchase that & I put the gateway in Bridge mode, do I have to reconnect every single device in my home? Why can’t these devises connect?  The upgraded gateway is causing more problems & costing more $$$

Question

 • 

Updated 

15 hours ago

15

2

0

Oldest First
Selected Oldest First
XfinityDilary

Official Employee

 • 

2.8K Messages

16 hours ago

Thanks for posting on our community forums, user_70h1pl. I'm sorry to hear about the devices not connecting to the 2.4 GHz band properly. This is not the experience we would like you to have, and we'd like to help. What kind of modem do you have? Is it our Xfinity Gateway? 

 

0

0

user_70h1pl

Visitor

 • 

2 Messages

15 hours ago

Yes your gateway, split into 2.4 band I had to buy a deco wireless router put into 2.4 dedicated band & was able to hook up 1 device but the other will not. Now I need an extender !!

the new gateway from xfinity does not break out into dedicated 2.4 ghz that works 

it is extremely frustrating & is going to cost me over $ 300!!!

1

0

XfinityMatthew

Official Employee

 • 

1.1K Messages

@user_70h1pl What specific devices are you having issues connecting still? I saw in your previous message you said you disabled the 5 and 6ghz bands. If doing split bands you will still want to leave at least the 5ghz active so the devices can be split evenly between the two bands and not overload the 2.4. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 hours ago

0

forum icon

New to the Community?

Start Here