bri1234's profile

Regular Visitor

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2 Messages

Wed, Jan 6, 2021 11:00 AM

Repeated internet drops

I am WFH and my daughter schools virtually. We have had consistent internet issues for the last few months. I can be in the middle of a call and get dropped, she's been dropped during class. It sometimes lasts a few seconds and sometimes it can be several minutes. It's very unstable. I have a Netgear WiFi Cable/Modem Router Combo that stated it was compatible with Xfinity internet. Should I try to call for service? Will Xfinity help since I'm not using their router (because it was costly and had the same issues...)?

Responses

EG

Expert

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87.1K Messages

5 m ago

Are these with a WiFi connections ? If so, for a test, does a computer / device hardwired directly to the Netgear gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

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