Visitor
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1 Message
Reduced upload speeds after upgrading to 2Gbs download plan
My annual plan was set to increase so I opted to go to the 2Gbs download plan from my 1100/300 plan. I was assured by the CSR my 300 Mbs upload speeds would not be reduced. After the modem reboot, my speeds were reduced to 250Mbs. I went to the Xfinity office last night and they were not able to help. How can I get in contact with the right people to help? I got nowhere with the chat bots.
XfinitySara
Official Employee
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2.1K Messages
17 hours ago
Hey, @user_ldl736 - Thanks for creating a post with your speed concerns. You've come to a great place for support! Our team is awesome to work with because we'll do everything we can to review and resolve things quickly, and it would be my pleasure to look further into this with you :) To start, have you run through as much basic troubleshooting as possible, including these Connection Troubleshooting Tips? That's a good place to begin, so let us know if you notice anything that can be adjusted on your end. Otherwise, we may need to take a closer look, which we're happy to do!
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