Recurring Internet Issue

Hoping someone here can help me get a recurring internet issue routed to the right team.

Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds improved dramatically, so something clearly got touched on the outside plant. Since then it has regressed and I'm back to the same slow speeds.

I have another in-home appointment scheduled for next week, but if the issue is outside the house, that visit doesn't address the actual problem. What I'm looking for is to have the existing maintenance ticket the technician opened reopened or escalated, and to get a line/maintenance crew back out to the pedestal/tap rather than re-running diagnostics on my modem inside the house.

The intermittent pattern — fixed, then degraded again within a day — points to something in the outside plant (a loose connection, a marginal tap, or possible water intrusion). I'd rather not waste the in-home appointment re-checking equipment that's already been ruled out.

Can someone pull up the prior maintenance ticket from that visit and help push this to the outside-plant team? Happy to provide my account details and modem signal levels by DM.