Thu, Dec 31, 2020 3:00 PM
@ComcastMorgan I'm having this issue as well and I clicked your name but didn't see the send message option. I would like to request your help with this if possible. Thanks.
5 m ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !