Re: Modem keeps dropping
Having the same issue. Hoped on the forum and saw this current thread so I'm piggy backing onto it.
Been a Comcast/Xfinity customer from before they existed. I for a long long time I have never had any internet connection issues, could actually boast about reliability…..until recently. A couple months ago it started once a week on Sundays at about 2 am. Internet connection would drop and then return anywhere from 5-30 minutes later. Fine by me as I was not using the internet at that time and Comcast was probably doing system work. Then it started happening randomly different days. Now it’s happening several days a week at random times and sometimes more than once a day, sometimes back to back. It drops for 1-30 minutes. Sometimes I need to power cycle the modem and sometimes it restores on its own. I could be patient and live with it for a little bit to see if Comcast was working to remedy a situation in the area. But it has been happening for some time now and only getting worse. Twice this morning already. Goes without saying during this pandemic time this is not acceptable. I, like everyone else, need internet to be reliable.
Attached are the latest copies of modem reports and status. Every day shows similar. There are repeated critical errors. Can a Comcast Rep or someone in the know look and tell me if something screams out an issue? If it’s my modem I’ll accept that and replace it. If something screams wiring issues, I can fix that too. I’m a licensed electrician and put food on my table installing RG6 and a host of other wires. I understand cabling, terminations, quality splitters etc. I do not feel the issue is in house cabling, but will never say it definitely is not. Surprises do happen. Currently the line enters the house and immediately hits a splitter to separate tv and internet. 18” From this splitter it goes directly to the cable modem which I own. All cable ends are quality press fit terminations.
The led’s on the modem show when it drops in cannot channel lock. When connection does return, modem reports show it takes a little while for upstream channels to lock.
Any constructive help would be most appreciated. Thanks.