Frequent Visitor
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16 Messages
Pathetic upload speed and more frequently higher latency noticed than usual
My plan has been the 1 Gig (on my account it actually says i should get 1.2 gig) for many years now. Of course I know the tech, I know the advertised speeds for cable are pristine conditions only and its mostly marketing [Edited: "Language"] when they advertise -- because yeah you do hit that speed for short durations at a time but you do not mantain that speed consistently all day every day and anyone out there that thinks otherwise is ignorant and I don't care it that person is a Senior Network Engineer for the Pentagon , NASA or otherwise.
But anyway I normally measure 880 and sometimes tap 1100 for download, uplaod is normally 45 .
Well only starting in the last two weeks download still is pretty decent but upload is trash...I've measured *LESS* than 1 meg five different times on random days now and the latest was just now.
Latency has gotten worse by a little not a ton but in games where I consistently ping 30-33 ms for a couple hour session, is now no better than 48-55 ms more often than now, one day it was 90 ms for an hour.
I chagned nothing on my network -- same router, same modem, same co-ax, same ethernet cables. Latest drivers for the NIC installed, router has no updates for firmware atm.
Just curious on why this is happening seemingly out of nowhere.




XfinitySeth
Official Employee
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1.2K Messages
16 hours ago
Hello Tomsal74, and thanks for checking in with us in our community! I know exactly how frustrating it is to deal with slow internet, especially when I'm gaming, but know you're in the right place for help. Can you detail any of the troubleshooting you've done up to this point to try and get things back on track?
A bunch of helpful internet troubleshooting tips can also be found at xfinity.com/support/articles/internet-connectivity-troubleshooting if you'd like to check it out 👍
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