Agent23's profile

New Poster


8 Messages

Fri, Mar 27, 2020 3:00 PM

Observing Lots of T3 Timeouts

Hello Comcast Support,


I am observing lots of T3 timeoouts on my brand new Motorola MT7711 modem.

I have tried rebooting and restting but nothing works as this might be a signal drop issue.


Currently with the COVID-19 pandemic i will be working from home 24/7 and need a reliable internet but every day the internt just slows down to a halt or disconnects until i restart the modem which helps for a bit. Can you please help ASAP.


I am also attaching screengrab of the T3 timeouts.

Screen Shot 2020-03-27 at 3.36.22 PM.pngScreen Shot 2020-03-27 at 3.35.46 PM.pngScreen Shot 2020-03-27 at 3.36.22 PM.pngScreen Shot 2020-03-27 at 3.35.31 PM.png






86.6K Messages

1 y ago

FYI. This is not real-time Comcast support here. This is mainly a user to user type of help venue. That said;


Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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