5 Messages
Not a question and posting my experience
New XB8 gateway was installed since my old xfinity modem had a few connectivity issues.
Everything was a snap and all devices connected to the new gateway.
But, after a couple of weeks, I realized by printer was not on wifi. Tried several things,
splitting the bands, going thru docs and even spoke to second tier support. No luck and
they sent me a tech and he came to my home and told me to move to WPA2 instead of WPA3
and that solved the issue. Yes, WPA3 is better in terms of encryption.
So, I may resort to using WPA3 and only adjust to move to WPA2 when taking printout since
I hardly take any prints..
Hope this may help if someone is scratching their head as to why the new Xfinity modems
may have issues w/ some printers or other devices..
MNtundraRET
Gold Problem Solver
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5.9K Messages
1 year ago
It's quite possible that the gateway will reset to WPA3 when it gets updated.
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XfinityVianney
Official Employee
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2.3K Messages
1 year ago
Hi @user_6f54aq,
Thank you for reaching out and creating a new post with your feedback. I understand that WPA3 helped fix your concern, and I appreciate you coming here to let everyone know. I would recommend others visit our WPA overview site here to learn more.
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