For the past few weeks I've suffered through the loss of connectivity to the internet. Within the last week it began to happen more frequently (6 to 7 times a day!) Trying to get a hold of an agent over the phone has been almost impossible, which prompted me to go to a Xfinity store today to see if I (they) could get to the bottom of what the issue was. Subsequently I was given a new modem this morning which seemed to fix the problem until about 20 minutes ago... I am about at my witts end. What can I do (beyond the obvious) to fix this issue?