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gman13
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37 Messages

Tue, Oct 20, 2020 10:00 AM

Login problems on router???

Can't login into my router, it was working right until these last few weeks until i tried to access it to. I keep getting the following error message, "Unknown model()!"

 

I have also tried admin & password all lower case and i get "authentication failed" with that

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Accepted Solution

EG

Expert

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86.5K Messages

7 m ago

Have you first tried power-cycling / re-booting it ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

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gman13

Contributor

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37 Messages

7 m ago

Did the factory a second time held it down for 30 seconds and it works.

EG

Expert

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86.5K Messages

7 m ago

Glad you got it sorted out ! Closing this topic.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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