akihan's profile

Frequent Visitor


7 Messages

Fri, Nov 13, 2020 9:00 PM

Latency Spikes



Every time I play video games at night time, I get random latency spikes. The computer is running is hard-wired with an ethernet cable, so it's not a wi-fi issue. I used a command prompt to check my ping while playing games and it showed up ping spiking up to 2465 ms. 




I've rebooted my modem/router several times, but I am still facing latency spikes. Here is my Downstream Power Level and the Upstream Power.





The make and model of my modem is ARRIS SURFboard SB6183 and the router is NETGEAR Nighthawk R7000.


Here is the event log entries from the modem

Event Log


Thanks for any help!




Frequent Visitor


7 Messages

6 m ago

I am still experiencing latency ping spikes. I have been searching around for the past month looking for solutions to this problem, but cannot find any. If you have had this issue and managed to fix this, please send me a reply. Thanks!

New to the Community?

Start Here