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user_i5k8ar
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Visitor

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2 Messages

Thursday, June 4th, 2026 11:53 PM

Issue: Slow Upload Speed on Gigabit Extra Plan with XB7

Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps.

I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I've tested with multiple devices, and the issue is consistent. Can an Official Employee please help?

Once an employee asks me to, I will send a direct message with my account information to continue. Thank you.

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2 hours ago

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XfinityVictor

Official Employee

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2.3K Messages

3 days ago

 

user_i5k8ar Hello,are you still having service issues?

 

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user_i5k8ar

Visitor

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Yes, there is still a problem. It hasn't improved. I have tested a few times a day since its still between 39 and 41.22 on different devices, wired and wireless.

(edited)

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1 day ago

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XfinityJohnG

Official Employee

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2.8K Messages

Thank you for reaching back out. I will be happy to take a look at that service and provisioning from our end for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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EG

Expert

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118.4K Messages

2 hours ago

@user_i5k8ar @XfinityJohnG 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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