We'd be happy to help get your Internet working again! If you're able to connect to your Wi-Fi network but receive a message saying there's no Internet connection, it means your device can communicate with your network, but something may be preventing access to the Internet.
First, we'd recommend checking the Xfinity app to see if there's a reported service interruption in your area.
We'd also like to narrow down what's happening. Are all devices in your home connecting to Wi-Fi without Internet access, or is this only happening on one device?
That will help us determine whether we should focus on the connection coming into your home or the individual device.
XfinityAirelle
Official Employee
•
3.7K Messages
11 days ago
We'd be happy to help get your Internet working again! If you're able to connect to your Wi-Fi network but receive a message saying there's no Internet connection, it means your device can communicate with your network, but something may be preventing access to the Internet.
First, we'd recommend checking the Xfinity app to see if there's a reported service interruption in your area.
We'd also like to narrow down what's happening. Are all devices in your home connecting to Wi-Fi without Internet access, or is this only happening on one device?
That will help us determine whether we should focus on the connection coming into your home or the individual device.
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