Visitor
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4 Messages
Internet Issues
I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results:
1 5 ms 1 ms 1 ms 10.0.0.1
2 21 ms 19 ms 11 ms 10.28.130.171
3 22 ms 21 ms 16 ms po-54-rur402.northfayette.pa.pitt.comcast.net [96.216.143.229]
4 16 ms 11 ms 23 ms po-400-xar02.northfayette.pa.pitt.comcast.net [96.216.142.249]
5 13 ms 17 ms 102 ms po-2-xar01.northfayette.pa.pitt.comcast.net [96.108.66.121]
6 80 ms 15 ms 20 ms be-30-ar01.northfayette.pa.pitt.comcast.net [96.216.143.233]
7 24 ms 24 ms 21 ms be-31611-cs01.newark.nj.ibone.comcast.net [96.110.42.17]
8 21 ms 29 ms 24 ms be-3211-pe11.111eighthave.ny.ibone.comcast.net [96.110.34.22]
9 * * * Request timed out.
10 52 ms 24 ms 27 ms 142.251.225.89
11 29 ms 37 ms 27 ms 216.239.43.63
12 21 ms 23 ms 28 ms dns.google [8.8.8.8]
1 6 ms 2 ms 1 ms 10.0.0.1
2 13 ms 18 ms 14 ms 10.28.130.171
3 28 ms 11 ms 30 ms po-54-rur402.northfayette.pa.pitt.comcast.net [96.216.143.229]
4 38 ms 157 ms 14 ms po-400-xar02.northfayette.pa.pitt.comcast.net [96.216.142.249]
5 11 ms 10 ms 17 ms po-2-xar01.northfayette.pa.pitt.comcast.net [96.108.66.121]
6 252 ms 11 ms 16 ms be-30-ar01.northfayette.pa.pitt.comcast.net [96.216.143.233]
7 214 ms 126 ms 21 ms be-31611-cs01.newark.nj.ibone.comcast.net [96.110.42.17]
8 24 ms 24 ms 22 ms be-3211-pe11.111eighthave.ny.ibone.comcast.net [96.110.34.22]
9 * * * Request timed out.
10 39 ms 78 ms 125 ms 142.251.225.89
11 21 ms 22 ms 20 ms 216.239.43.63
12 27 ms 44 ms 29 ms dns.google [8.8.8.8]
XfinityKam
Official Employee
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229 Messages
1 day ago
@user_a7e057 Thank you for providing those details and for sharing the traceroute results. I can see you’ve already taken several troubleshooting steps, including replacing the modem. While traceroute results can show routing paths and occasional latency, they don’t always pinpoint the source of intermittent ping spikes or brief slowdowns. To properly review this, we’d need to look at real-time signal levels, error rates, and the local network path tied directly to your account and location, Have you ran a speed test here speedtest.xfinity.com?
(edited)
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EG
Expert
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118.4K Messages
2 hours ago
@user_a7e057 @XfinityKam
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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