3 Messages
Internet dropping for 30-60 seconds every few hours
Hello,
After moving to a new residence and using Xfinity for the last 2 months, I continually drop internet for about 30-60 seconds every few hours though my gateway never actually shuts off. This is extremely frustrating due to having 2 members of my family working from home. I can log into the gateway and post any information that may be helpful, I am just also running into a bug with Xfinity forums not allowing me to post through PC, only phone.
Gateway being leveraged is XB8 supplied by Xfinity.
Downstream values range from:
Power Level: 0.7-5.8 dBmV
SNR: 37.2-41.5 dB
Upstream values range from:
Power Level: 46-47 dBmV
CM Error Keywords
Channel ID : 29
Unerrored: 282281976
Correctable: 78169937
Uncorrectable: 45
Channel ID: 159
Unerrored: 282281976
Correctable: 78169937
Uncorrectable: 45
Most recent system log after the latest loss of connection has:
config utapi s_addportmapdyn: add entry (index 1) add/overwrite entry param portmap_dyn_1 value,enabled,none
XfinityJorge
Official Employee
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2.1K Messages
2 years ago
Hello @user_f7fb45 thank you for using our Forums to contact our Xfinity Support Team. We are happy for the opportunity to work together and see what is going on with your intermittent connection issues. Please send us a DM so we can dive into this. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
110.3K Messages
2 years ago
@user_f7fb45 @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_f7fb45
3 Messages
2 years ago
Update: Had tech out yesterday to take a look at everything. For the most part most things appeared normal but he removed a split in the line to make it more direct to the modem as well as another few minor improvements. Service has been stable for about 24 hours now and will continue to monitor going forward
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