New Poster
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3 Messages
Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when it finally gets escalated, they roll a truck and they discover that the transformer connecting the main line to our house has literally burned out or melted and needs to be replaced. He promised to make that happen but after 48 hours of hearing NOTHING (no email no phone call) I have given up.
PLEASE have someone in actual San Jose CA area technical suppport pull my customer records and look at what has been hapening, contact me and get a truck rolling.
XfinityDena
Official Employee
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4.1K Messages
20 hours ago
@user_dqs22
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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116.6K Messages
19 hours ago
@XfinityDena
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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