XfinityJessie's profile

Administrator

 • 

4.5K Messages

Thu, Sep 30, 2021 2:04 PM

Closed

Difficulty launching web browsers or websites

We’re aware some customers may be having difficulty launching web browsers or websites. Please know this is not an issue with our network; our network is functioning properly at this time. However, some customers’ devices may have lost permission to use or access many websites due to an expired certificate by Let’s Encrypt. This certificate, used in millions of websites, laptops, tablets and mobile phones, expired at 10:00 AM EST today, causing websites and browsers to no longer trust this certificate and deny access to sites. We’re monitoring the situation and appreciate your understanding. For more information, please contact the manufacturer of the device to help with this issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
andyross

Gold Problem Solver

 • 

7.1K Messages

2 m ago

A story on just why this is a problem, mainly on older computers/devices (Cannot post as a link for some reason...)

https://techcrunch.com/2021/09/21/lets-encrypt-root-expiry/

(edited)

Visitor

 • 

4 Messages

2 m ago

Question. What if this has been a problem for 5 days now? 

Visitor

 • 

1 Message

@New2CO

 Hope they respond to you and don't just hang up, or disconnect.

  their service really took a downturn since the pandemic 

New to the Community?

Start Here