Difficulty launching web browsers or websites
We’re aware some customers may be having difficulty launching web browsers or websites. Please know this is not an issue with our network; our network is functioning properly at this time. However, some customers’ devices may have lost permission to use or access many websites due to an expired certificate by Let’s Encrypt. This certificate, used in millions of websites, laptops, tablets and mobile phones, expired at 10:00 AM EST today, causing websites and browsers to no longer trust this certificate and deny access to sites. We’re monitoring the situation and appreciate your understanding. For more information, please contact the manufacturer of the device to help with this issue.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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