Regular Visitor
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6 Messages
Daily service outages
There have been daily outages in my neighborhood for the last two weeks while Xfinity “works to enhance the network”. There has been no explanation of what work is being done or when these issues will be resolved. When will I actually be able to use the service I am paying for?
XfinityMatthew
Official Employee
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1.1K Messages
4 days ago
@blw321 Sorry to hear about the repeat interruptions to your service. We are upgrading the lines in many areas right now and try to limit the amount of daytime interruptions when possible. If the app is not allowing you to see the upcoming interruption schedule we'd be happy to check what is going on in the area. You can also request credits for the downtime following the steps provided here: https://www.xfinity.com/support/articles/credit-xfinity-assistant
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blw321
Regular Visitor
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6 Messages
19 hours ago
I had yet another service outage today. When I tried to apply for a credit, I received a message that I am not eligible for another credit. I’m still eligible for outages though! When is your company going to provide the service that I am (over)paying for?
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