Hello, @user_1nd3cb! Thank you for coming to the Xfinity Community Forum with your service concerns. I'm sorry to hear about the recent interruptions, and I would love to see what we can do to help! Anytime you have service issues, we definitely recommend troubleshooting and/or confirming known issues affecting your area by using the Xfinity App as well as visiting our Status Center for the latest details and updates. If the app and/or your account online indicate that service should be working as normal, and you're still having issues connecting, these Connection Troubleshooting Tips are also a great help! At this time, are you still experiencing a problem with your service? If so, you're in the right place :) Our Digital Care Team is the best at reviewing and resolving issues as quickly as possible, especially when we need to involve our local teams' help, and it's our pleasure to take a closer look at your account if necessary.
XfinitySara
Official Employee
•
1.3K Messages
21 days ago
Hello, @user_1nd3cb! Thank you for coming to the Xfinity Community Forum with your service concerns. I'm sorry to hear about the recent interruptions, and I would love to see what we can do to help! Anytime you have service issues, we definitely recommend troubleshooting and/or confirming known issues affecting your area by using the Xfinity App as well as visiting our Status Center for the latest details and updates. If the app and/or your account online indicate that service should be working as normal, and you're still having issues connecting, these Connection Troubleshooting Tips are also a great help! At this time, are you still experiencing a problem with your service? If so, you're in the right place :) Our Digital Care Team is the best at reviewing and resolving issues as quickly as possible, especially when we need to involve our local teams' help, and it's our pleasure to take a closer look at your account if necessary.
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