Visitor
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1 Message
Consistently slow download speed
Recently, my download speed has averaged between 1.2 and 4.1 Mbps. I have restarted all devices (modem, router, desktop), reset my network, verified with a separate laptop, and followed the AI chatbot's troubleshooting. Nothing has helped.
Please, assist.
XfinitySean
Official Employee
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318 Messages
5 hours ago
Thanks for reaching out over our community forums, user_qykj53! I'm sorry that your speeds seem to have taken a nosedive. As an avid gamer, I'd be unhappy with speeds too! I appreciate that you've already attempted troubleshooting the issue. As it seems that it hasn't done the trick, our team would be more than happy to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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