KGQVkgqv's profile

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2 Messages

Thu, Dec 24, 2020 2:00 PM

Cannot connect to the game server due to package loss

Constantly failed to connect to the game server of Overwatch.

Blizzard tech support suggested running the test at http://us-looking-glass.battle.net/ with the following configuration:

  • Select Region: United States
  • Select the server: Overwatch
  • Select the tests: 
    • MTR
    • Traceroute
    • Ping

Got the following result and spotted package losses at some point near the end of the route from Blizzard to my internet.

Looking for some help. Thanks a lot.

TRACEROUTE:
traceroute to 98.207.169.249 (98.207.169.249), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  7.070 ms  7.078 ms  7.078 ms
 2  24.105.18.2 (24.105.18.2)  7.078 ms  7.082 ms  7.108 ms
 3  137.221.105.14 (137.221.105.14)  7.037 ms  7.045 ms  7.046 ms
 4  137.221.66.22 (137.221.66.22)  7.064 ms  7.067 ms  7.068 ms
 5  137.221.83.86 (137.221.83.86)  1056.475 ms  1056.535 ms  1056.556 ms
 6  * * *
 7  137.221.68.32 (137.221.68.32)  6.483 ms  6.472 ms  6.561 ms
 8  be-102-pe12.600wseventh.ca.ibone.comcast.net (75.149.229.69)  6.401 ms  5.813 ms  5.804 ms
 9  be-3112-cr02.losangeles.ca.ibone.comcast.net (96.110.33.65)  7.129 ms  7.139 ms  7.138 ms
10  be-11525-cr01.9greatoaks.ca.ibone.comcast.net (68.86.84.150)  13.241 ms  13.960 ms  13.963 ms
11  be-7922-rar01.hayward.ca.sfba.comcast.net (68.86.91.66)  20.412 ms  20.573 ms  20.218 ms
12  162.151.79.158 (162.151.79.158)  14.263 ms  14.514 ms  14.651 ms
13  96.110.177.26 (96.110.177.26)  14.237 ms  14.197 ms  14.088 ms
14  * * *
15  * * *


24/12/2020 10:22:52 UTC
--------------------

TRACEROUTE:
traceroute to 98.207.169.249 (98.207.169.249), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.409 ms  0.411 ms  0.415 ms
 2  37.244.23.131 (37.244.23.131)  0.603 ms  0.686 ms  0.794 ms
 3  24.105.62.148 (24.105.62.148)  1.000 ms  1.034 ms  1.105 ms
 4  137.221.66.8 (137.221.66.8)  1.312 ms  1.331 ms  1.336 ms
 5  * * *
 6  137.221.69.32 (137.221.69.32)  2.208 ms  2.036 ms  2.419 ms
 7  be-128-pe11.350ecermak.il.ibone.comcast.net (75.149.230.45)  1.869 ms  1.861 ms  2.319 ms
 8  be-2311-cs03.350ecermak.il.ibone.comcast.net (96.110.33.201)  2.572 ms  2.695 ms  2.693 ms
 9  be-1311-cr11.350ecermak.il.ibone.comcast.net (96.110.35.10)  2.395 ms  2.704 ms  2.698 ms
10  be-302-cr11.1601milehigh.co.ibone.comcast.net (96.110.37.150)  30.159 ms  30.175 ms  30.176 ms
11  be-1111-cs01.1601milehigh.co.ibone.comcast.net (96.110.39.65)  29.939 ms  29.958 ms  29.960 ms
12  be-1114-cr14.1601milehigh.co.ibone.comcast.net (96.110.39.114)  30.396 ms  30.412 ms  30.506 ms
13  be-302-cr14.champa.co.ibone.comcast.net (96.110.39.5)  30.505 ms  30.504 ms  30.559 ms
14  be-1414-cs04.champa.co.ibone.comcast.net (96.110.37.253)  30.682 ms  30.837 ms  30.836 ms
15  be-1412-cr12.champa.co.ibone.comcast.net (96.110.37.222)  30.124 ms  29.990 ms  30.167 ms


24/12/2020 10:22:52 UTC
--------------------

PING:
PING 98.207.169.249 (98.207.169.249) 56(84) bytes of data.

--- 98.207.169.249 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3011ms



24/12/2020 10:22:52 UTC
--------------------

PING:
PING 98.207.169.249 (98.207.169.249) 56(84) bytes of data.

--- 98.207.169.249 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



24/12/2020 10:22:52 UTC
--------------------

MTR:
Start: Thu Dec 24 10:22:52 2020 Blizzard  1.|-- Blizzard                                   0.0%    10    0.4   0.6   0.4   1.0   0.0
  2.|-- 24.105.18.2                                    0.0%    10    0.7   0.9   0.6   2.0   0.0
  3.|-- 137.221.105.14                                 0.0%    10    1.0   1.1   0.8   1.3   0.0
  4.|-- 137.221.66.22                                  0.0%    10    0.7   5.9   0.6  52.8  16.5
  5.|-- 137.221.83.86                                  0.0%    10  493.5 583.2  98.9 1348. 378.6
  6.|-- 137.221.65.68                                 90.0%    10  15382 15382 15382 15382   0.0
  7.|-- 137.221.68.32                                  0.0%    10    6.1   9.0   6.0  20.3   5.6
  8.|-- be-102-pe12.600wseventh.ca.ibone.comcast.net   0.0%    10    6.2   6.4   6.2   6.8   0.0
  9.|-- be-3112-cr02.losangeles.ca.ibone.comcast.net   0.0%    10    6.9   7.3   6.6   8.1   0.0
 10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast.net  0.0%    10   15.1  14.4  13.1  15.1   0.5
 11.|-- be-7922-rar01.hayward.ca.sfba.comcast.net      0.0%    10   13.6  14.7  13.6  18.6   1.6
 12.|-- 162.151.79.158                                 0.0%    10   14.4  14.5  14.3  14.7   0.0
 13.|-- 96.110.177.26                                  0.0%    10   14.1  14.3  14.1  15.3   0.0
 14.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0


24/12/2020 10:22:52 UTC
--------------------

MTR:
Start: Thu Dec 24 10:22:52 2020 Blizzard  1.|-- Blizzard                                   0.0%    10    0.4   0.3   0.3   0.5   0.0
  2.|-- 37.244.23.131                                   0.0%    10    0.7   0.6   0.5   0.8   0.0
  3.|-- 24.105.62.148                                   0.0%    10    0.8   0.8   0.7   1.1   0.0
  4.|-- 137.221.66.8                                    0.0%    10    1.3   1.9   1.0   7.9   2.1
  5.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.69.32                                   0.0%    10    2.1   2.2   1.9   3.7   0.5
  7.|-- be-128-pe11.350ecermak.il.ibone.comcast.net     0.0%    10    1.9   2.1   1.9   2.3   0.0
  8.|-- be-2311-cs03.350ecermak.il.ibone.comcast.net    0.0%    10    2.7   2.6   2.2   3.0   0.0
  9.|-- be-1311-cr11.350ecermak.il.ibone.comcast.net    0.0%    10    2.6   2.5   2.1   2.8   0.0
 10.|-- be-302-cr11.1601milehigh.co.ibone.comcast.net   0.0%    10   30.0  30.4  29.7  31.8   0.5
 11.|-- be-1111-cs01.1601milehigh.co.ibone.comcast.net  0.0%    10   30.2  30.2  29.9  30.6   0.0
 12.|-- be-1114-cr14.1601milehigh.co.ibone.comcast.net  0.0%    10   30.6  30.4  30.2  30.6   0.0
 13.|-- be-302-cr14.champa.co.ibone.comcast.net         0.0%    10   30.6  30.7  30.4  31.2   0.0
 14.|-- be-1414-cs04.champa.co.ibone.comcast.net        0.0%    10   30.7  31.0  30.6  31.5   0.0
 15.|-- be-1412-cr12.champa.co.ibone.comcast.net        0.0%    10   30.9  30.6  30.2  30.9   0.0
 16.|-- be-302-cr11.sunnyvale.ca.ibone.comcast.net      0.0%    10   49.5  49.9  49.5  50.1   0.0
 17.|-- be-1411-cs04.sunnyvale.ca.ibone.comcast.net     0.0%    10   49.5  49.3  49.1  49.7   0.0
 18.|-- 96.110.41.126                                   0.0%    10   49.5  52.3  49.3  61.9   4.7
 19.|-- 162.151.78.254                                  0.0%    10   49.2  49.1  49.0  49.5   0.0
 20.|-- 96.110.176.182                                  0.0%    10   49.3  49.3  49.2  49.6   0.0
 21.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0


24/12/2020 10:22:52 UTC
--------------------

 

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