U

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2 Messages

Monday, December 6th, 2021 8:04 PM

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Arris SB8200 keeps dropping DOCIS 3.1

Xfinity came out and ran a new ethernet line awhile ago due to signal loss from the street. Still having the same issues. Modem will randomly drop DOCIS 3.1. These are my logs from the modem. I am running a Google Nest Mesh wifi off this. Today I did a hard reset on both systems and set them up again. Modem running this software: AB01.02.053.05_051921_193.0A.NSH. What gives??

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Gold Problem Solver

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7.9K Messages

3 years ago

Signals look good. That 0dB and Not Locked following the OFDM channel is a bug in the firmware in how it displays the data if the OFDM is not the last entry. That QAM256 is actually active and locked.

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