user_8a09s8, Thanks so much for reaching out to Xfinity Support. I know that has to be frustrating when your streaming app won't open. I would recommend force-closing the app and also restarting your device. If the app is still not working, please let us know, so we can assist you further.
I am so surprised that Comcast, a high-tech company, would release such a poor quality streaming app and charge us premium prices for it. I stopped by my local Xfinity store and even they said they have been getting a lot of complaints about the poor quality app. The app keeps freezing, losing video, but has audio, or just kicks me out all the time. I use an AppleTV and all of the other apps on the AppleTV work fine, only the Xfinity app keeps failing.
longmuirj I use the Stream app while at home all the time. While moving around the house doing chores, my mobile device is always playing a show. I do not run into any issues on my end. The Stream app does depend on your home/wifi connection, and if that is not working as it should, that can cause issues while using the app. Have you by chance, used our Xfinity assistance to help troubleshoot the Xfinity Stream app issues?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
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2.1K Messages
1 month ago
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longmuirj
New Poster
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7 Messages
4 days ago
I am so surprised that Comcast, a high-tech company, would release such a poor quality streaming app and charge us premium prices for it. I stopped by my local Xfinity store and even they said they have been getting a lot of complaints about the poor quality app. The app keeps freezing, losing video, but has audio, or just kicks me out all the time. I use an AppleTV and all of the other apps on the AppleTV work fine, only the Xfinity app keeps failing.
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skintime
Contributor
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292 Messages
16 hours ago
Should be working now
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