Xfinity Stream suddenly missing local channels such as ABC and NBC on an Amazon Fire TV

At least someone is acknowledging there is a problem! I have gotten excuse after excuse for the issue. We are jumping ship and going to YouTube TV.  We use our streaming services outside of our house way to often to be dealing with this lack of service (which we pay for) and incompetence!

Hi user_u59muo! I'm sorry for the inconvenience this is causing. I rely on the Xfinity Stream app on several devices and know how troubling it is when I can't access the channels I want to watch. I would love to help out, even with a know interruption there are steps that we can take in this situation to mitigate the trouble. With some customers I have been able to work with and found that force quitting the app and relaunching it helps, as well as logging out of the Xfinity Stream app and back in with my primary credentials. You may have been through these steps previously, but if you would like I can go through them with you and send a refresh to the account to see if there's anything that we can do to help out. 

I hate for this experience to have you end your services with us, but I also understand that if we are not providing the service you need a company that will. Please send us a direct message with your name and service address and I will do everything I can to help resolve the interruption. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_u74e4p​ Paramount has CBS access  it's how we are catching all the new shows 

Hey there, user_yfceog! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry for all the troubles that you had, but we are so happy you shared with our community a temporary fix for the access. Please let us know if you have any other questions/concerns, we are happy to help! 

Bull . Bot always answers. Only thing you are interested in is more money.

Does the same thing on my Roku. So it is definitely on Xfinity end. 

@user_atdjn2​ 

I had the same problem. I worked on it worked on it researched it. I uninstalled it. I went onto Amazon. I found the xfinity streaming app and downloaded it on my fire tablet. I read somewhere third-party cookies were blocked. I unblocked him. I restarted the fire tablet and the whole live channel lineup was there and all my information in my DVR and my faves were there finally but I think the trick is, on android, is unblocking third-party cookies, and update your browser. 

@user_atdjn2​ you can clear cache under application management instead of reinstalling. Most of the time just logging out and logging back in fixes it for me but occasionally I have to log out, force stop, clear cache, then log back in.

But I have to at least log out/in virtually every time I want to watch abc/cbs/fox. Super annoying. 

@user_50fgu4

Thanks for reaching out to us,  can you tell me what troubleshooting steps you have done? Have you tried uninstalling and reinstalling our Xfinity app? Are you making sure you're logging in with your primary Xfinity ID, Also do you have any trouble viewing your channels on any other devices that you use the Xfinity streaming app on?

I remain confused as to why Xfinity "official employee" communications on this thread ask about troubleshooting when the company appears to admit that it's either an intentional removal of access due to licensing issues OR an engineering glitch on their end. If only the company would provide a credible and consistent answer. 

Hey there, tshsg2021! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the ABC access. We are showing our engineer teams have cleared out the ticket on our end regarding the access to the channels. What troubleshooting steps have you completed?

@user_yfceog​ it's a stupid AI bot.

@user_yfceog​ it's def a tech issue on xfinitys end, any rep or AI bot saying it's a licensing issue is wrong. Been happening to me for months. Logging out, clearing cache, then logging back in fixes it on my firestick. I have to do it pretty much every time I want to watch fox/abc/cbs. Incredibly annoying. 

Hello @user_fbruhl Thanks so much for taking a moment out of your day to leave a comment on our community forum. Are you a current Comcast Cable Customer? 

Same problem here for months. 

Hey there, rachhohnstadt, thanks for reaching out through Xfinity Forums regarding your account concerns with the Xfinity Stream app. Have you tried troubleshooting at all or whats steps did you try when you reached out through chat?

I cannot get local channels ABC,CBS, NBC, and FOX on Stream.  Has this issue been fixed?

Greetings, @user_zorro12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your local channels, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening? Are you getting an error message when you try to watch these channels through the Xfinity Stream website, or do you just get a blank screen? Can you confirm you are connected to your home Xfinity Internet service, and there is no VPN in use when this occurs?