U

Visitor

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2 Messages

Mon, Mar 15, 2021 7:34 PM

Closed

Xfinity Beta App on Roku suddenly requires Subscribe when selecting channels

I have been using Xfinity Beta App for months without issue. Suddenly when selecting channels the only options are Subscribe and Series Info. I have seen other posts with the same issue but it appears they were solved off line. I have tried signing out and in several times. Unplugged Roku power, Roku System Reset but nothing helps.

Thanks

Official Employee

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369 Messages

10 m ago

Hello and Happy Wednesday, ! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the Stream app issues you're having on your Roku device as I know this was affecting a few other of our customers as well. I'd now like to take a closer look from the backend and see what options we have to help!

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

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