U

Visitor

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3 Messages

Fri, Jun 4, 2021 5:41 PM

Why is DisneyXD such a problem to stream?

I'm having a lot of problems watching DisneyXD on a computer that is not in my home.  For a while it just kept skipping, for lack of a better description.  Now, the picture flashes on for a moment, then the screen goes black.  I have reported this, twice.  For a couple of hours today, it worked ok, but, now it is back to just a black screen.  I don't have this problem with any other channel.

Responses

Official Employee

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369 Messages

2 m ago

Hello and Happy Sunday, user_c3e609! I hope you’re having a great weekend so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the issues you're having while streaming DisneyXD on a remote computer! I know situations like this can be frustrating and we'd like to help in the best way possible! To confirm, do you receive any type of error message with a code when the problems occur by chance? Also, have you tried clearing out cache and cookies from the web browser in use to see if that helps? Thanks so much again for all your patience!

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