CyberSkull's profile

Contributor

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26 Messages

Sat, Jun 19, 2021 4:47 AM

Closed

Why do I keep having to sign into Xfinity on my apps?

Why do I keep having to sign into Xfinity on my apps? Why can’t the sign in tokens just last longer so I don’t have to re-authenticate myself all the time when I go to watch a show on my iPad or AppleTV? I don’t have this problem with Peacock, I might add, so I know it is possible to fix.

Official Employee

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657 Messages

1 y ago

Hello, @CyberSkull. I appreciate the feedback on how long the token lasts for your login on our apps. We have security measures in place to ensure your account is secured, but I'd love to forward feedback regarding how long the account stays logged in for. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

CyberSkull

Contributor

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26 Messages

1 y ago

Booting users out of the system isn’t a security feature, it’s just using a worse user experience to steer users towards using the xfinity app or cable box.

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