CyberSkull's profile

Contributor

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25 Messages

Sat, Jun 19, 2021 4:47 AM

Why do I keep having to sign into Xfinity on my apps?

Why do I keep having to sign into Xfinity on my apps? Why can’t the sign in tokens just last longer so I don’t have to re-authenticate myself all the time when I go to watch a show on my iPad or AppleTV? I don’t have this problem with Peacock, I might add, so I know it is possible to fix.

Responses

Official Employee

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198 Messages

1 m ago

Hello, @CyberSkull. I appreciate the feedback on how long the token lasts for your login on our apps. We have security measures in place to ensure your account is secured, but I'd love to forward feedback regarding how long the account stays logged in for. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

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