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otmallett
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20 Messages

Friday, July 11th, 2025 11:47 AM

Unable to stream

Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.

Question

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Updated 

10 hours ago

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41

rggr

Regular Visitor

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6 Messages

4 days ago

Update here in NJ:  Streaming Portal is now working for me again.  Thanks to the few people who informed us that it was a known issue. Wouldn't it be in Xfinity's best interest to just let customers know there's an issue upfront?...so we customers wouldn't be dumping caches, clearing cookies, trying other browsers, etc. etc. etc....

(edited)

5

XfinityGabriel

Official Employee

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2.4K Messages

 

rggr, Hi there! Thanks for reaching out. As someone who enjoys Xfinity Stream myself, I can understand the importance of staying informed of issues upfront. You've reached the right place. Our team of experts are happy to help with concerns such as this over social media. We will certainly pass along this feedback to help us provide a superior experience. One option to help stay informed on service interruptions is by checking out this link for reported issues here. While I have you, how are the rest of your services working? Would you like to take a few minutes with me to make sure your service and pricing is under the best plan available to meet your needs?

 

I am an Official Xfinity Employee.
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4 days ago

0

user_6gnjxi

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2 Messages

@XfinityGabriel​ How about ANY information on when this might be fixed? I've already had to miss WNBA games due to this issue. Last year it happened during football season! This is unacceptable. This is my only access to TV and when it's down for most of a season of sports it feels like I'm just getting robbed of my money.

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3 days ago

0

XfinityOrlandoM

Official Employee

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2.2K Messages

@user_d6jxt4

There's actually a known issue for the Xfinity streaming portal not working right now and our engineers are looking into getting this fixed as soon as possible.

 

Currently there's no ETA on when the portal will be fixed,  but the workaround is to use the  xfinity streaming  app on a mobile device to be able to stream your TV services

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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rggr

Regular Visitor

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6 Messages

@XfinityGabriel​ Thanks for reaching out. As it happens, I visited an Xfinity store yesterday and have a new plan in place. Also want to mention I just was informed that there may be some temporary outages in my area because of work being done by Xfinity...but the Streaming problem I experienced started before that work even started and AFAIK had nothing to do with that work.  Here's hoping this gets resolved for everyone else on this page.

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2 days ago

0

XfinityGabriel

Official Employee

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2.4K Messages

 

rggr, No problem. I am happy to hear that you were able to get a new plan in place after visiting the store. I never like interruptions to my service so I understand the inconvenience that this can cause. What I would like to do from here is check back in with you next week to see how the services are working. I want to make sure there are no more issues after those temporary interruptions. How does this sound?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_4cw6bq

Visitor

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1 Message

3 days ago

Live Xfinity stream is now working for me.  Also not working for lots of other user as I read the issues.  Did you fix it yet?  What is wrong and when will it be fixed?

1

0

XfinityGabriel

Official Employee

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2.4K Messages

 

user_4cw6bq, Hi! Thanks for reaching out. In researching this, I am seeing that we are still working on a fix, but other platforms remain unaffected, such as the Stream app on mobile devices and Smart TVs. Please let us know if you have any additional questions or concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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skintime

Contributor

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291 Messages

3 days ago

Same with mine, Goes to blue xfinity screen with the 3 dots and stays there. Couple times went to my channel lineup page but clicking on a channel did nothing. That is on my pc. Works on my phone but I'm not watching tv on my phone. It does work in incognito mode but I shouldn't have to use that. Anybody finds out anything please post, these xfinity replies are useless

0

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user_fxpstf

Visitor

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3 Messages

2 days ago

I was having the same problem and it was driving me nuts.  I eventually cleared the Xfinity cookies from my browser and everything is working right again.

I use Chrome and didn't want to lose all the settings for my other sites so I did a Google search for " delete individual cookies from chrome" and I got step by step directions to do so.  Remember to close all Xfinity tabs before doing this and close your browser after.  I don't think I did a restart on my computer but it wouldn't hurt.  When I went back to Xfinity Stream, I had to reload the page a couple of times because it hung on the loading page and of course had to sign in again but, everything is working now.

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user_tmg0pj

Visitor

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2 Messages

This worked for me also (using Chrome). I deleted the Xfinity cookies, rebooted my computer, signed back into the Xfinity stream, and it is back to working normally now. Thank you for finding this solution!!!

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2 days ago

0

user_odwl1t

Visitor

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1 Message

2 days ago

unable to stream Xfinity sucks

1

0

XfinityVictor

Official Employee

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1.5K Messages

 

user_odwl1t Hello, are you still having issues when trying to stream?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

0

skintime

Contributor

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291 Messages

2 days ago

I cleared the cookies and now it is working. Yay. Still a PITA

1

0

XfinityRoberto

Official Employee

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1.8K Messages

@skintime  I am happy to hear that you are able to use the Xfinity Stream services again. Our engineers are aware that some customers are having troubles with streaming live TV at this time. There is an open ticket for this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

0

user_9d29f2

Visitor

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6 Messages

2 days ago

The only resolution i have found is to use a new profile (or guest, or in-private).  If use my main profile, no video's play.

0

0

user_9d29f2

Visitor

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6 Messages

2 days ago

I worked around the issue by creating a new browser profile that does not sign in.  You can also work around the problem by using in-private browsing.

3

0

hevy

Contributor

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99 Messages

1 day ago

I can't stream on Chrome for the last week, before that it was stuck on loading.

0

user_wegqyw

Visitor

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1 Message

1 day ago

Can't stream on my MacBook Pro for the last week.

1

otmallett

Visitor

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20 Messages

Same here. Broken. Yesterday I could finally see the channels listed, but when I clicked on "WATCH" nothing happened. Today, I cannot even see my channels and am hung up on the purple screen.

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1 day ago

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user_x90n4w

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1 Message

14 hours ago

Mine hasn’t been working either. It’s been about 5 days now. Not sure why. I read on this thread it was being worked on 3(?) days ago. 

1

otmallett

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20 Messages

I am still down, no idea why.

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10 hours ago

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