Chrisc151's profile

Regular Visitor

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2 Messages

Wed, Jan 13, 2021 4:00 PM

Streaming pauses on Roku

I have been using the Roku Xfinity Stream app for over a year w/o issue.  As of a couple of weeks ago, every 5-10 minutes the picture freezes and the three dots appear while it tries to begin streaming again, which it always does.  Problem does not occur on other streaming services on the Roku (Disney+, Hulu, etc.), just the Roku Xfinity stream app.  Issue occurs on other Roku devices as well regardless of whether HDMI-based or Roku TV OS.  No changes to my network either, getting full speed in the tier I subscribe.

 

Anyone else having this issue?

Responses

New Poster

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3 Messages

4 m ago

Me too, it has to be the app. It hasn’t had an update in a while. Like you for a long time never and issue. All of a sudden it happens daily. I tried everything.

New Poster

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3 Messages

4 m ago

I forgot to mention I upgraded to the new XB7 modem and it still does it.

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