marksllc's profile

Contributor

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25 Messages

Wed, Sep 8, 2021 9:43 AM

Streaming limitaiton

I have two ISPs, Comcast is primary, ATT is secondary. I have streaming with Comcast. I stream using the Roku TV and Roku boxes. I also have one Comcast streaming box. I lost primary Internet service last night (Tuesday). I am up on my secondary ISP. I can stream just fine using the Xfinity box. I get an streaming error on the ap using the Roku box. 

1) anyone else having that issue?

2) does that mean I cannot use the Xfinity TV ap to stream using another ISP?

I need confirmation, since I am close to the end of one year of service with this limitation I am more than likely going to drop it when its up for renewal. I pay about twice the cost vs Youtube TV and with Youtubetv I can stream on the go or not limited to one ISP at home. 

Responses

Accepted Solution

BruceW

Gold Problem Solver

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22.8K Messages

13 d ago

The more general Stream app works on most recent IOS and Android phones and tablets, and perhaps some Amazon devices. See https://www.xfinity.com/support/articles/getting-started-xfinity-tv-mobile-app and https://www.xfinity.com/support/articles/xfinity-tv-app-requirements. Note that unfortunately, although the distinction between the beta and regular apps is critical, Comcast's support articles often fail to make it.

(edited)

marksllc

Contributor

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25 Messages

@BruceW i ended up cancelling the TV service from Xfinity. Their two major competitors in my area charges less monthly for their streaming boxes and i can stream from ANY ISP not just Xfinity.  They need to fix that before I come back to them. I kept the gig Ethernet though. In fact I could not even stream local channels from my cellular phone using the Xfinity ap. I can using the TV service i moved to. Not suprised that Comcast lost TV viewers in the most recent completed quarter. 

BruceW

Gold Problem Solver

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22.8K Messages

13 d ago

@marksllc wrote: "... does that mean I cannot use the Xfinity TV ap to stream using another ISP? ..."

Yes. By design, the Stream Beta app only works when it's connected to your home Comcast Internet service. I don't know of a clear statement to this effect, but https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs hints at it when it says:

Because of the design of the [Roku] Partner Device, it can't run the Xfinity Stream [Beta] app unless it's connected to Xfinity Internet.

The more general non-beta Xfinity Stream app works with any ISP, but isn't available for "Partner Devices". "Partner Devices" can only use the beta app.

(edited)

marksllc

Contributor

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25 Messages

13 d ago

@bruceW. thanks sir, do you know what other devices uses the "non restricted" Xfinity Ap?

MNtundraRET

Expert

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4.6K Messages

13 d ago

They had a Ultra HD Sampler app back in 2016.   I helped test it and it worked fine for me.   It was free.

They dropped it when they wanted to charge for 4K service.   So now we need to have their Internet, or we can't use their 4K streaming.

I have DSL for Internet and never a problem since it first came out. I will never drop it for Comcast Internet, so no 4K steaming through them.

There was no reason not to have the app now, except for their controlling everything the current way for proprietary reasons.

We are out of luck for now.   I would like to get their 4K streaming content.

MNtundraRET

Expert

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4.6K Messages

13 d ago

Yes!   That is what I use.

marksllc

Contributor

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25 Messages

13 d ago

when I first got Comcast stream last year I tried to download the xfinity ap on my fire stick but it failed. do you know what amazon fire devices it works on? Its comcast way of forcing you to pay 7.5 per month for their box as I had no problems streaming when I was using their box. Not cool, I am shopping for alternate service right now. 

BruceW

Gold Problem Solver

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22.8K Messages

13 d ago

Re: Firestick: Don't know that to tell you. https://www.xfinity.com/support/articles/stream-on-fire-faqs says:

What Fire TV devices can I use?

Most Fire TVs and Firesticks are compatible with the XfinityStream Beta app. ...

Note that https://www.xfinity.com/support/articles/xfinity-tv-app-requirements says, for Android devices:

... your device must be running Android 5.0 or later ...

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