jjenkins23's profile

New Poster

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2 Messages

Thu, Oct 10, 2019 7:00 PM

Re: Wrong TV guide!!!!!

I don't have an Xbox, but same problem. Channel lineup wrong on my computer. I call and is connected with people who can't get a grip to what I'm saying. So I go to Chat..same thing. I asked what state was he in...India!!

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Rustyben

Expert

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24K Messages

2 y ago


@jjenkins23 wrote:
I don't have an Xbox, but same problem. Channel lineup wrong on my computer. I call and is connected with people who can't get a grip to what I'm saying. So I go to Chat..same thing. I asked what state was he in...India!!

if you have rebooted the desk/laptop and the time is set righton the PC call 800-Comcast and select billing and ask the agent to verify that your account location is accurate and ask for a deep account background database refresh to be peformed.  otherwise an official Comcast employee will usually reply within 72 hours of your original post.

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